--- title: 'Customer Success Manager, Sr. Manager — Public Sector at Exiger' canonical: 'https://feeny.ai/job/customer-success-manager-sr-manager-public-sector-exiger-mclean-virginia-20hy0qpyg9y6' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager, Sr. Manager — Public Sector at Exiger - **Company:** Exiger - **Location:** Mclean Virginia, United States - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-09 - **Apply:** https://www.exiger.com/careers/6174149004?gh_jid=6174149004 ## Job description Who We Are: Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government. Customer Success Manager, Sr. Manager — Public Sector Location: McLean, VA Work Environment: Hybrid ## Role Summary Exiger partners with government agencies and organizations operating in complex, mission-critical environments where supply chain visibility, regulatory compliance, risk management, and operational resilience are essential. As our Public Sector business grows, we are expanding our Customer Success organization across Federal Civilian, the Department of War, the Defense Industrial Base, and related public-sector programs. We are seeking a Customer Success Manager, Sr. Manager — Public Sector to serve as the primary post-sale strategic partner for a portfolio of customers. Reporting to Public Sector Customer Success leadership, you will drive onboarding, platform adoption, value realization, retention, and long-term account success. You will develop trusted relationships across customer organizations, translate mission priorities into actionable success plans, and coordinate with Product, Delivery, Support, Analytics, and Sales to achieve measurable outcomes. Depending on the needs of each account, you will deliver strategic, high-touch support or leverage scalable engagement programs, enablement resources, and self-service tools to accelerate time to value. This role is ideal for a proactive, customer-focused professional who enjoys building relationships, navigating complex stakeholder environments, and translating technology into meaningful mission outcomes.  The successful candidate will be comfortable balancing strategic account leadership with hands-on execution in a fast-paced AI powered environment – where moving with urgency, adapting quickly, and helping our customers stay ahead of evolving threats are essential to mission success. ## What You Will Do Customer Success Account Management - Manage a portfolio of Public Sector customer accounts, serving as the primary post-sale point of contact and trusted advisor. - Build strong relationships with Public Sector stakeholders, program leaders, mission owners, analysts, technical users, and executive sponsors. - Lead customer meetings, status updates, workshops, executive briefings, and business reviews that clearly demonstrate progress, outcomes, and value. - Develop tailored success and adoption plans that align Exiger’s platform capabilities with each customer’s mission priorities and business objectives. - Create and maintain repeatable engagement programs, enablement materials, and self-service resources that accelerate adoption and time to value. - Monitor customer health, platform usage, stakeholder engagement, adoption, satisfaction, and renewal timelines across assigned accounts. - Proactively identify risks to adoption, customer satisfaction, and retention, then develop and execute mitigation plans in partnership with internal stakeholders. - Drive retention and support successful renewals by documenting outcomes, demonstrating measurable value, and maintaining alignment with evolving customer priorities. - Identify opportunities to expand platform adoption, use cases, and stakeholder engagement within existing accounts. - Partner cross-functionally with Product, Support, Delivery, Analytics, Sales, and Customer Success Operations to resolve issues, address customer needs, and continually improve the customer experience. ## What You Need Required - Three to five years of experience in Customer Success, Account Management, and Technical Account Management with  another customer-facing role. - Experience supporting public sector, especially Federal Civilian, the Department of War, or the Defense Industrial Base. - Experience managing customer relationships in a SaaS, GovTech, data, analytics, or technology-enabled environment. - Demonstrated ability to build trusted relationships with customer stakeholders and executive leadership. - Experience driving customer onboarding, adoption, retention, renewals, or other measurable Customer Success outcomes. - Strong written and verbal communication skills, including the ability to deliver presentations, training, customer meetings, and executive briefings. - Ability to learn technical concepts and communicate them clearly to both technical and nontechnical audiences. - Strong organizational skills with the ability to manage multiple customers, priorities, and deadlines simultaneously. - Ability to interpret customer usage and engagement data and translate it into actionable strategies. - Ability to work independently and collaboratively in a fast-paced, cross-functional environment. - Bachelor’s degree. ## Preferred - Familiarity with SaaS platforms, Customer Success methodologies, customer lifecycle management, and scalable engagement models. - Experience creating customer onboarding, education, training, or self-service enablement content. - Experience supporting renewals, revenue retention, or account expansion. - Exposure to supply chain risk, third-party risk, compliance, cybersecurity, fraud, investigations, procurement, or public sector contracting. - Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools. ## Why Exiger In this role, you will:l - A front-row seat to consequential work. Partner with leaders solving some of the most urgent supply chain and national security challenges of our time. - The chance to build, not just inherit. Shape how we serve a rapidly growing customer base and leave your mark on the future of Customer Success at Exiger. - A career-defining moment to join. Grow alongside a category-leading AI company with bold ambitions, strong momentum, and a mission the world increasingly needs. - Move faster than the threat. Equip government and industry leaders with the intelligence they need to anticipate risk and stay ahead of adversaries. ## Why You’ll Love Working at Exiger We believe people do their best work when they are trusted, supported, and connected to a meaningful mission. At Exiger, you’ll be part of an ambitious, collaborative team—and have the flexibility, benefits, and opportunities you need to thrive. - A high-performance culture built on accountability, collaboration, and shared success - Discretionary Time Off with no maximum - Industry-leading medical, dental, and vision benefits - Competitive compensation - 16 weeks of fully paid parental leave - A flexible hybrid work environment - Wellness stipends and programming that support your well-being - Career development opportunities and education reimbursement to help you keep growing #LI-Hybrid Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at [Exiger.com](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4106765079%26u%3Dhttp%253A%252F%252Fexiger.com%252F%26a%3DExiger.com&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173523247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=W0WXHnieySnO2AVOtfxf9O9XF%2FSFddrkMV%2FJ8kLC8Mg%3D&reserved=0) and follow Exiger on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4262278463%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fexiger%26a%3DLinkedIn&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173549783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I7P8uFsTuiqDCy%2Ba%2B%2BnjqeS7y%2FdiCzh5mhMfZaYxqBg%3D&reserved=0). At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs. ## About Exiger ## Company Overview - **One-liner**: Exiger provides a supply chain AI platform that gives organizations end-to-end visibility into their supplier ecosystems to manage risk, compliance, and resilience. - **Entity Type**: Private (acquired by The Carlyle Group in December 2023) - **Headquarters**: McLean, Virginia, United States - **Founded**: 2013 - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Supply chain management, risk management, compliance, third-party risk management, software supply chain security - **Target customers**: B2B – Fortune 500 companies, U.S. federal agencies (60+), banks, and other large enterprises - **Mission statement**: To make the world a safe and transparent place to succeed. ## Products & Services - **1Exiger Platform (SaaS)**: The company’s flagship, purpose-built technology platform that unifies supplier, product, part, component, and risk data into a single pane of glass. It covers Trade Compliance, Supplier Risk Management, Enhanced Due Diligence, Third-Party Risk Management (TPRM), Know Your Customer (KYC), and Software Supply Chain Security. Leverages proprietary data and advanced agentic AI to proactively surface risks, automate compliance, and accelerate procurement. ## Market Standing - **Valuation**: Acquired by The Carlyle Group in December 2023 for **$1.2 billion** (private transaction) - **Annual Revenue**: ~**$150 million** (LinkedIn estimate; company does not publicly disclose audited revenue) - **Total Funding**: **$182 million** across prior rounds (debt financing from Monroe Capital and venture round from Carrick Capital Partners) - **Notable Investors/Partners**: The Carlyle Group (owner), Monroe Capital, Carrick Capital Partners. Board includes former government officials and industry leaders such as Charles Rossotti (former IRS Commissioner) and The Honorable Ellen Lord (former U.S. Under Secretary of Defense). - **Growth Signals**: - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions** (two years in a row) - Acquired four companies in 2024: Lokasenna Labs, XSB, Versed AI, and aDolus Technology - Recognized by Fast Company as a “Brand That Matters” for two consecutive years - **FedRAMP® authorized** – largest provider of supply chain technology to the U.S. Federal Government - Serves **150+ Fortune 500 clients** and **60+ federal agencies** ## Competitive Advantages - **Government trust**: FedRAMP authorized and deeply embedded in U.S. defense and federal supply chain security - **AI-first platform**: Proprietary agentic AI and data sets that provide real-time risk detection and compliance automation - **Scale**: Largest supplier of supply chain technology to the U.S. government; 550+ global customers - **Award-winning technology**: Gartner Magic Quadrant Leader, TPRA Innovator Award, 50+ industry awards - **Comprehensive data**: Maps multi-tier suppliers, components, and software dependencies across physical and digital supply chains ## Strategic Focus - Expand leadership in supply chain AI for both government and commercial sectors - Deepen integration of acquired companies’ capabilities (e.g., software bill of materials, AI-driven supply chain mapping) - Continue to automate compliance and risk detection workflows using agents and large language models - Likely focus on growth in Europe and Asia-Pacific given existing office presence in 20 countries ## Why Work Here - **Culture**: Emphasizes “excellence through diversity of thought, inclusive and innovative problem solving, and keeping clients at the center” - **Benefits**: Competitive compensation, on-the-job growth opportunities, generous benefits, and perks (specific details not publicly listed but described as “exceptional”) - **Work Environment**: Global company with 10 offices across North America, Europe, and Asia. Remote/hybrid policy not explicitly stated, but roles appear to be office-based or hybrid depending on location - **Engineering Culture**: Fast-paced, mission-driven environment building AI-powered risk management tools used by Fortune 500s and the U.S. government. Open roles include Forward Deployed Engineer, Platform Engineer, Engineering Manager, and Solutions Architect - **Growth Opportunities**: 46 active job postings (as of latest data); yearly job postings up 24%. Employee background includes alumni from Goldman Sachs, Deloitte, JPMorgan, and Amazon, indicating strong talent development ## Sources 1. [exiger.com/about](https://www.exiger.com/about/) 2. [exiger.com](https://www.exiger.com/) 3. [exiger.com/careers](https://www.exiger.com/careers/) 4. [exiger.com/management-team](https://www.exiger.com/management-team/) 5. [linkedin.com/company/exiger](https://www.linkedin.com/company/exiger) ## Other roles at Exiger - [Enterprise Account Executive – West Coast (US)](https://feeny.ai/job/enterprise-account-executive-west-coast-us-exiger-portland-oregon-9db9scr52pjr) — Portland Oregon, United States - [Enterprise Account Executive – Texas (US)](https://feeny.ai/job/enterprise-account-executive-texas-us-exiger-houston-texas-192fxz3yq93j) — Houston Texas, United States / Laredo Texas, United States - [Associate, Research & Delivery (Dutch)](https://feeny.ai/job/associate-research-delivery-dutch-exiger-toronto-8k79wz7fs66r) — Toronto, Canada / Vancouver British Columbia, Canada - [Associate, Research & Delivery (Hebrew Speaking)](https://feeny.ai/job/associate-research-delivery-hebrew-speaking-exiger-toronto-rc58t63vpt7h) — Toronto, Canada / Vancouver British Columbia, Canada - [Associate, Research & Delivery (English + other language)](https://feeny.ai/job/associate-research-delivery-english-other-language-exiger-bucharest-018mj9bqgata) — Bucharest, Romania - [Associate, Research & Delivery with French](https://feeny.ai/job/associate-research-delivery-with-french-exiger-bucharest-10r9hyt2g5q4) — Bucharest, Romania - [Associate, Research & Delivery with German](https://feeny.ai/job/associate-research-delivery-with-german-exiger-bucharest-tas8zq8s66b2) — Bucharest, Romania - [Tech Lead/Principal Engineer, Public Sector](https://feeny.ai/job/tech-lead-principal-engineer-public-sector-exiger-mclean-virginia-d359mtv0ct47) — Mclean Virginia, United States / New York New York, United States / Richmond Virginia, United States - [Database Engineer, Public Sector](https://feeny.ai/job/database-engineer-public-sector-exiger-mclean-virginia-c0zthf20mwej) — Mclean Virginia, United States / New York New York, United States / Richmond Virginia, United States - [Platform Engineer, Public Sector](https://feeny.ai/job/platform-engineer-public-sector-exiger-mclean-virginia-pw307capmahq) — Mclean Virginia, United States / New York New York, United States / Richmond Virginia, United States