---
title: 'Customer Success Manager at Suvoda'
canonical: 'https://feeny.ai/job/customer-success-manager-suvoda-conshohocken-nk1xeydrq4ph'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager at Suvoda

- **Company:** Suvoda
- **Location:** Conshohocken, PA
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://www.suvoda.com/careers/job-openings?gh_jid=8658462002

## Job description

Customer Success Manager

Department: Customer Success

Reports to: Director of Customer Success, Strategic Accounts

The Customer Success Manager is responsible for the building and management of customer relationships while leading the customer to full adoption of our products. The Customer Success Manager plays a key role in developing strategic relationships with customers and demonstrating high NPS scores and expansion opportunities. This role involves the proactive engagement in day to day management of the account including strategic account planning and customer success issue resolution. The Customer Success Manager has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven.

Responsibilities:

- Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success.
- Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
- Identify opportunities to increase revenue conversion
- Establish initiatives to encourage customer growth and upsell opportunities
- Create and drive value realization throughout the lifecycle
- Proactively identify account risks and drive mitigation strategies
- Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
- Work with CSM Leaders on business initiatives and other projects
- Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
- Work with Finance teams to improve revenue predictability for customers
- Assist in the hiring and training of Customer Success Managers
- Perform other duties, assignments, and special projects as time or circumstances demand

Qualifications:

- At least 10 years working in account management or equivalent role
- Bachelor's Degree or equivalent combination of education and experience preferred
- At least 2 years of Industry related experience required
- Proven proficiency in customer retention, presentation skills and ability to work independently to drive a virtual team to deliver customer success
- Ability to align internal resources to meet customer requirements and deadlines.
- Proven track record of sustaining and growing complex relationships
- Commercial instincts a must with strong leadership, teamwork, & cross-group collaboration skills.
- Be a self-starter with a positive attitude
- Extremely organized, with effective time management skills

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to [this FTC consumer alert](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes).

As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked [here](https://www.suvoda.com/california-applicant-privacy-notice-and-policy).

## About Suvoda

## Company Overview
- **One-liner**: Suvoda provides a patient-centric, real-time clinical trial technology platform that streamlines workflows for sponsors, CROs, sites, and patients.
- **Entity Type**: Private (private equity-backed; merged with Greenphire in 2025)
- **Headquarters**: Philadelphia, Pennsylvania, USA (with offices in Bucharest, Tokyo, Barcelona, and other global locations)
- **Founded**: 2013
- **Founders**: Jagath Wanninayake (CEO)

## Core Business
- **Primary industry**: Clinical trial technology (life sciences / healthcare IT)
- **Target customers**: Pharmaceutical sponsors, contract research organizations (CROs), clinical trial sites, and patients
- **Mission / purpose**: “Trial Wisely” – empowering confident decisions and calm action during mission-critical moments of clinical trials.

## Products & Services
Suvoda offers a comprehensive, modular platform with eight integrated products:
- **IRT / RTSM (Interactive Response Technology / Randomization and Trial Supply Management)**: Market-leading randomization and supply chain management for complex trials, now with agentic capabilities to reduce kickoff-to-UAT to as little as two weeks.
- **eCOA (Electronic Clinical Outcome Assessment)**: Collects patient-reported outcomes and clinician-reported data electronically.
- **eConsent**: Digital informed consent management.
- **ePatient**: A single intuitive app for patients to schedule visits, submit receipts, receive payments, answer questionnaires, view travel details, and get reminders.
- **Greenphire Patient Payments**: Streamlined, compliant patient reimbursement and incentive payments.
- **Greenphire Travel**: End-to-end travel logistics and booking for trial participants.
- **Site Payments & Budget Tools**: Tools to manage site payments and trial budgets.

All products are part of the unified Suvoda Platform, synchronizing data and activity across users.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over 2,000 clinical trials conducted; 1,000+ clients; 6,000+ trial sites in 115+ countries; $3 billion in payments processed; 65% of trials in oncology, rare disease, and CNS.
- **Notable Investors / Partners**: Backed by a leading private equity firm (acquired in 2021); merged with Greenphire in 2025.
- **Growth Signals**: Surpassed 2,000 trials; expanded to offices in Tokyo and Barcelona; holds 5 patents recognizing technology innovation; rapid product expansion (eCOA, ePatient, Greenphire suite).

## Competitive Advantages
- **Comprehensive platform**: Single vendor for IRT, eCOA, eConsent, patient payments, and travel – reducing integration complexity for sponsors.
- **Agentic RTSM**: AI-driven automation that dramatically shortens deployment timelines (kickoff to UAT in as little as two weeks).
- **Patient-centric design**: ePatient app unifies all patient touchpoints, improving retention and experience.
- **Domain expertise**: Deep specialization in high-stakes, complex trials (oncology, rare disease, CNS) with a track record of FDA approvals (34% of trials that earned FDA approval since 2024 ran on Suvoda).
- **Global scale**: 115+ countries supported, with local offices in North America, Europe, and Asia.

## Strategic Focus
- **Platform expansion**: Continuing to integrate and enhance the modular suite (eCOA, ePatient, Greenphire) to offer end-to-end trial orchestration.
- **AI & automation**: Further developing agentic capabilities in RTSM and other products to accelerate trial setup and decision-making.
- **Patient experience**: Deepening the focus on simplifying the patient journey to improve enrollment and retention.
- **Global growth**: Expanding office footprint and client base in Asia and Europe.

## Why Work Here
- **Culture**: Collaborative, mission-driven environment with small teams, open doors, and approachable leadership. Emphasis on “grit” – acting fast, managing risk, and helping each other in a high-stakes industry.
- **Hybrid work**: Flexible work environment allowing remote, office, or hybrid arrangements based on team needs.
- **Onboarding**: “Suvoda University” provides best-in-class onboarding with interactive courses, expert facilitators, and a 1:1 mentor.
- **Growth**: Opportunity to work on complex, meaningful problems that directly impact patient health; strong investment in employee development and cross-functional learning.
- **Values**: Shared commitment to learning, growth, service, and bringing wisdom and calm to critical moments.
- **Hiring process**: Transparent, quick application (5-10 minutes), thoughtful evaluation, and clear communication throughout.

## Sources
1. [Suvoda Website – Home](https://www.suvoda.com/)
2. [Suvoda – About / Company](https://www.suvoda.com/company)
3. [Suvoda – Careers](https://www.suvoda.com/careers)
4. [Suvoda – Working at Suvoda](https://www.suvoda.com/careers/working-at-suvoda)
5. [Suvoda – Job Openings (Greenhouse)](https://www.suvoda.com/careers/job-openings)

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