---
title: 'Customer Success Manager at Sweep'
canonical: 'https://feeny.ai/job/customer-success-manager-sweep-tel-aviv-1gsnz0zngz2s'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at Sweep

- **Company:** Sweep
- **Location:** Tel Aviv, Israel
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/sweep/a0a0f39a-ad0a-4137-b0ec-9760e574ba4b

## Job description

Who are we?

Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.

What will you do at Sweep?

We’re looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.

## KEY RESPONSIBILITIES

- Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
- Develop success plans, business reviews, and performance metrics tied to customer goals.
- Maintain and renew customer contracts on a yearly basis
- Identify and convert upsell and expansion opportunities by aligning Sweep’s capabilities to evolving customer needs.
- Build a deep understanding of each customer’s Salesforce architecture, GTM processes, and data structure to guide adoption of Sweep’s platform.
- Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout.
- Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.

## What We're Looking For

- 3+ years of experience in Customer Success, Salesforce consulting, or technical account management in a B2B SaaS company or SI.
- Expertise in Salesforce CRM, including automation, workflows, reporting, and integrations.
- Proven success driving adoption and value realization in complex, data-driven environments.
- Strong communication, problem-solving, and stakeholder management skills.
- Comfortable leading technical conversations with admins, ops leaders, and executives.

This is an in office position in our Tel Aviv office.

About Sweep:

As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, Tel Aviv, Spain and Philippines, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our Career’s page https://www.sweep.io/abouthttps://www.sweep.io/sweep-careers.

## About Sweep

## Company Overview
- **One-liner**: Sweep provides an agentic layer for enterprise systems that ingests and maps metadata to help teams plan, change, and govern systems with speed and confidence.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Enterprise Software, Metadata Management, CRM (Salesforce ecosystem), AI Agents
- **Target customers**: B2B, Enterprise, GTM Leadership, Sales, Marketing, Salesforce Partners, Business Systems and Operations teams
- **Mission or purpose statement**: To provide a single agentic layer that connects, interprets, and governs how enterprise systems work together, enabling teams and metadata agents to plan, change, and govern with speed and confidence.

## Products & Services
- **Sweep Platform (The Agentic Layer)**: A platform that connects to enterprise systems (Salesforce, Snowflake, ServiceNow, HubSpot, and more) and continuously ingests metadata across objects, logic, permissions, and integrations. It maps dependencies, relationships, and real business logic into a shared system model.
- **Documentation Agent**: An AI-powered agent that auto-generates documentation of system configurations (e.g., Salesforce) and provides real-time change tracking.
- **Multi-Org Agent**: A feature launched in February 2026 that brings cross-system intelligence to Salesforce, enabling management and governance across multiple Salesforce orgs.
- **Build Mode**: A feature for planning and implementing changes to system configurations without guessing.
- **Lead Routing**: A module for managing lead distribution within CRM systems.
- **Technical Debt Assessment**: An AI-powered tool to identify inefficiencies and assess technical debt in system setups.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of **$50.5M** (Series B, raised ~1 year ago)
- **Notable Investors/Partners**: Bessemer Venture Partners, Insight Partners
- **Growth Signals**: 
  - Headcount of 57 employees, with **+41.4% YoY growth** (+24 people)
  - Launched "Multi-Org Agent" in February 2026 to bring cross-system intelligence to Salesforce
  - Active job postings (9 open roles as of mid-2026)
  - Annual revenue estimated at **$3.1M**

## Competitive Advantages
- **Agentic Layer Approach**: Sweep positions itself as the "agentic layer" for enterprise systems, a unique positioning that differentiates it from traditional metadata management or Salesforce optimization tools.
- **Cross-Platform Lineage**: The ability to ingest and map metadata across multiple enterprise systems (Salesforce, Snowflake, ServiceNow, HubSpot) into a single source of truth is a significant moat.
- **AI-Powered Documentation**: Automates the creation and maintenance of system documentation, a traditionally painful and manual process for enterprise teams.
- **Governed AI**: Enables enterprises to deploy AI agents safely by providing full context, impact analysis, and audit trails, reducing the risk of breaking existing systems.

## Strategic Focus
- **Multi-Org Management**: Expanding capabilities to manage and govern multiple Salesforce orgs from a single pane of glass, as evidenced by the February 2026 launch of the Multi-Org Agent.
- **Agentic Layer Expansion**: Continuing to build out the "agentic layer" concept, connecting to more enterprise systems (Snowflake, ServiceNow, HubSpot) and enabling more sophisticated metadata agents.
- **AI Readiness**: Helping enterprises become "AI-ready" by cleaning up and documenting their system metadata, enabling safe deployment of AI agents.
- **GTM and Sales Focus**: Given the high proportion of sales roles (21% of headcount), the company is heavily investing in go-to-market and customer acquisition.

## Why Work Here
- **Culture**: Described as fast-moving, curious, and collaborative. The company values people who "turn 'that's impossible' into 'that's shipped.'"
- **Remote/Hybrid/Office Policy**: Hybrid model. Offices in New York, Tel Aviv, Portugal, Spain, and the Philippines. Many roles are listed as hybrid in New York.
- **Notable Perks**:
  - 401(k) Match
  - Comprehensive Health Coverage (three medical plans, free dental and vision)
  - Flexible Paid Time Off
  - Team Outings & Events (quarterly offsites, karaoke nights)
- **Engineering Culture**: Emphasis on clarity, moving fast, and questioning defaults. The company looks for engineers, operators, and storytellers who "think like architects and move like founders."
- **Growth Opportunity**: With 57 employees and strong funding ($50.5M total), new hires have the opportunity to have significant impact in a growing company.

## Sources
1. [sweep.io](https://www.sweep.io/?tpcc=NL_Marketing)
2. [sweep.io](https://www.sweep.io/sweep-careers)
3. [linkedin.com](https://www.linkedin.com/company/sweephq)
4. [cbinsights.com](https://www.cbinsights.com/company/sweep-3)
5. [builtin.com](https://builtin.com/company/sweepio)

## Other roles at Sweep

- [RVP, SMB](https://feeny.ai/job/rvp-smb-sweep-new-york-pg89seqvrx69) — New York, NY
- [Account Executive](https://feeny.ai/job/account-executive-sweep-united-states-qt70cdh82x4q) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-sweep-new-york-p4d4zhj111vn) — New York, NY
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-sweep-united-states-ydrcv8zw0z34) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-sweep-new-york-g3zt8r6gjfg2) — New York, NY
- [Senior Back-End Developer](https://feeny.ai/job/senior-back-end-developer-sweep-tel-aviv-526w88mzz525) — Tel Aviv, Israel
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-warsaw-ja97atjehjr3) — Warsaw, Poland
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-london-h94ds94x47z9) — London, United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-wayvia-united-states-ttty050a1gqq) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-easygenerator-dubai-gpgahav0r5r1) — Dubai, United Arab Emirates