---
title: 'Customer Success Manager at Tava Health'
canonical: 'https://feeny.ai/job/customer-success-manager-tava-health-remote-7m8p1cfr9zhk'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Manager at Tava Health

- **Company:** Tava Health
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/tavahealth/da334dce-ee58-4246-877c-ec96acfb31d8

## Job description

## About Tava Health

Tava Health is on a mission to improve mental health through better access to high-quality therapy. We partner with employers to provide accessible mental health benefits and support a growing network of therapists with tools to power their practices. Our team is passionate, mission-driven, and growing fast.

## About the Role

We’re looking for a motivated and experienced Customer Success Manager to join our growing team. In this role, you’ll manage a portfolio of mid-market accounts and serve as a strategic partner to senior stakeholders. You’ll support onboarding, ongoing engagement, renewals, and expansion while playing a strategic role in account retention and satisfaction. This is a great opportunity for someone who excels at executive relationship management, thrives in strategic conversations, and is excited about making an impact in healthcare and mental health.

## Responsibilities

Own Customer Relationships

- Serve as the primary point of contact and trusted advisor for customers in your book of business
- Build and maintain relationships with HR leaders, benefits executives, and senior stakeholders
- Own the post-sale lifecycle, delivering tailored experiences that support client goals

Onboarding & Activation

- Lead smooth onboarding and implementation for new customers
- Partner with cross-functional teams to ensure technical and operational launch readiness
- Define success criteria and align on measurable outcomes

Engagement & Retention

- Develop and execute success plans that align to customer objectives
- Monitor usage, engagement, and risk indicators; proactively intervene as needed
- Facilitate business reviews, data reporting, and strategic planning sessions
- Lead renewal strategy and expansion conversations

Internal Collaboration

- Partner with Sales, Clinical, Product, and Operations teams to drive unified customer experiences
- Act as the voice of the customer to influence internal decisions and improve offerings
- Contribute to process improvements, playbooks, and documentation

Success Measurement

- Track key metrics including retention, engagement, utilization, and satisfaction
- Maintain clear documentation of customer progress, goals, and risks

## Requirements

## Experience & Skills

- 3+ years of experience in customer success, account management, or consulting
- Expertise managing senior stakeholder relationships
- Familiarity with healthcare, benefits, or HR tech is a plus
- Strong analytical skills and ability to drive outcomes using data
- Organized, adaptable, and outcome-oriented

Communication & Collaboration

- Excellent interpersonal, written, and verbal communication skills
- Executive presence and confidence in presenting to leadership teams
- Collaborative mindset with a bias toward action

Mindset

- Strategic thinker with a passion for improving mental health access
- Customer-first approach with empathy and curiosity

Thrives in a fast-paced, evolving startup environment

## Why You'll Like Working With Us

- Competitive salary and stock options (so you share in the company’s success).
- Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options.
- Free, generous Tava mental health benefit — of course!
- Monthly HSA contributions for qualifying enrolled employees.
- Generous PTO and paid holidays.
- Paid parental leave.
- 401(k) retirement plan.
- Weekly company-paid lunch via DoorDash and a personal DashPass subscription.
- Opportunity to make a meaningful impact at a high-growth, mission-driven company.

---

*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @[tavahealth.com](http://tavahealth.com) or @[us.tavahealth.com](http://us.tavahealth.com) email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

## About Tava Health

## Core Business
- **Primary industry**: Mental health care / Health tech
- **Target customers**: B2B (employers offering mental health benefits), B2C (individuals seeking therapy), and B2B (therapists seeking practice support)
- **Mission**: “Making mental health care accessible for all” — removing barriers to care by offering easy, affordable access to licensed therapists [tavahealth.com](https://www.tavahealth.com/meet-tava-health)

## Products & Services
- **For Individuals**: A matching platform that pairs users with vetted therapists (in-person or online) based on preferences, often with next-day availability. Users can check insurance coverage and book sessions seamlessly. [tavahealth.com](https://www.tavahealth.com/)
- **For Employers**: A scalable, affordable mental health benefit package that integrates with existing health plans, offering employees access to therapy with no waitlists and high satisfaction (97% client satisfaction rate). [tavahealth.com](https://www.tavahealth.com/employers)
- **For Therapists**: A free all-in-one ecosystem that handles scheduling, billing, insurance credentialing, and client matching, allowing therapists to focus on care. [tavahealth.com](https://www.tavahealth.com/)

## Market Standing
- **Valuation / Total Funding**: Total raised $73M across multiple rounds. Latest round: $40M Series C (led by Centana Growth Partners, announced April 23, 2026). [cbinsights.com](https://www.cbinsights.com/company/tava-health)
- **Key Metric**: Over 500,000 therapy sessions conducted (as of 2024); 97% client satisfaction; 88% of clients report improved mental health after just four sessions. [tavahealth.com](https://www.tavahealth.com/meet-tava-health)
- **Notable Investors**: Centana Growth Partners (lead Series C), Catalyst Investors, Springtide Ventures, Peterson Ventures, Blue Heron Ventures, and 10+ additional investors. [cbinsights.com](https://www.cbinsights.com/company/tava-health)
- **Growth Signals**: Expanded therapist network; became in-network with major health plans; raised $40M Series C in April 2026 (2 months ago); strong headcount growth (job openings listed on multiple platforms). [cbinsights.com](https://www.cbinsights.com/company/tava-health) | [tavahealth.com](https://www.tavahealth.com/meet-tava-health)

## Competitive Advantages
- **Network effects**: A two-sided marketplace with a large, vetted therapist network and growing employer client base.
- **Insurance integration**: Deep partnerships with major health plans make therapy affordable and accessible, reducing out-of-pocket costs for users.
- **High satisfaction & outcomes**: 97% client satisfaction and measurable improvement in mental health after four sessions create strong word-of-mouth and retention.
- **All-in-one platform for therapists**: Free ecosystem that reduces administrative burden, attracting and retaining high-quality providers.

## Strategic Focus
- **Expanding employer partnerships**: Seamlessly integrate premium mental health care into employee benefits packages, targeting mid-to-large companies.
- **Scaling therapist network**: Continue recruiting licensed providers across all 50 states to ensure diverse, expert-led care.
- **Deepening insurance relationships**: Grow in-network status with more health plans to lower costs and increase access.
- **Technology & matching**: Improve algorithmic matching and scheduling to reduce time-to-care (currently as fast as 12 hours). [tavahealth.com](https://www.tavahealth.com/)

## Why Work Here
- **Culture & mission**: “A world where mental health is a priority” — the team is driven by impact and accessibility. [tavahealth.com](https://www.tavahealth.com/meet-tava-health)
- **Benefits** (for full-time employees):
  - 100% covered employee and dependent health insurance premiums
  - Free therapy benefit for employees
  - 12 weeks of gender-neutral paid parental leave
  - Generous PTO
  - Competitive salary + equity
  - Free lunches on Fridays + monthly mental health hour
- **Work environment**: Based in Salt Lake City, UT; likely hybrid/remote-friendly given the digital nature of the business and job postings (e.g., Workable, Ashby). [tavahealth.com](https://www.tavahealth.com/meet-tava-health) | [apply.workable.com](https://apply.workable.com/tava-health/)
- **Growth stage**: Series C with $73M raised — a well-funded, growth-stage company where employees can have outsized impact.

## Sources
1. [tavahealth.com](https://www.tavahealth.com/) – Company overview, product offerings, mission, satisfaction stats
2. [tavahealth.com/meet-tava-health](https://www.tavahealth.com/meet-tava-health) – Milestones, mission/vision, benefits, therapist network
3. [tavahealth.com/employers](https://www.tavahealth.com/employers) – Employer-facing product details
4. [cbinsights.com/company/tava-health](https://www.cbinsights.com/company/tava-health) – Funding history, total raised, investors, competitors, latest news
5. [apply.workable.com/tava-health](https://apply.workable.com/tava-health/) – Job openings (indicator of growth)
6. [jobs.ashbyhq.com/tavahealth](https://jobs.ashbyhq.com/tavahealth) – Careers page (provided)

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