---
title: 'Customer Success Manager - Tech Touch at Front'
canonical: 'https://feeny.ai/job/customer-success-manager-tech-touch-front-santiago-e8emnnja0s23'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Success Manager - Tech Touch at Front

- **Company:** Front
- **Location:** Santiago, Chile
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-03
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/frontcareers/152ba592-a6d7-455e-a98b-290ed6e357f3

## Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.

Read more about Front's expansion into Chile https://blog.investchile.gob.cl/front-expands-in-chile!

Front is looking for a Growth Specialist to join our world-class Go-To-Market organization. As a Growth Specialist, you will develop deep knowledge of Front’s core product capabilities and leverage that expertise to provide customer value through scaled campaigns and 1:1 consultations. You will collaborate closely with product, marketing, data, and revenue teams and play a critical role in shaping how we execute a hybrid motion in our self-serve customer segment.

In this role, you will be a key player in driving product adoption and revenue growth by engaging with our self-serve customers. Your primary focus will be to identify opportunities to enhance product usage, facilitate free trials of premium features, and ultimately guide accounts towards upgrading to higher-tier plans.

This role is ideal for someone who is passionate about understanding product intricacies, has a knack for customer engagement, a genuine interest in solving complex problems, and excels at strategic upselling. Additionally, you will be successful in this role if you have a bias for action, can operate with agility without sacrificing quality, have an insatiable appetite for learning all things product, and can manage multiple initiatives with a clear organizational sense.

We’re all about growth and career mobility at Front. Whether you want to specialize in the self-serve segment or move onto the next great role, the time you spend as a growth specialist will prepare you for any role where your knowledge of our customer base and how they use the product will set you up for success, such as Account Executive, Relationship Manager, Onboarding Manager, Solutions Engineer, or Solutions Architect.

What will you be doing?

- Product Expertise: Develop a deep understanding of Front’s product suite, including advanced features and benefits of higher-tier plans, to effectively communicate value to self-serve accounts.
- Customer Engagement: Proactively reach out to unmanaged self-serve accounts to identify usage patterns, pain points, and opportunities for enhanced product engagement.
- Consultative Approach: Provide tailored advice and recommendations to accounts on how to optimize their use of Front’s features to better meet their business needs.
- Facilitate Trials: Enable and manage free trials for premium features, ensuring a seamless experience and demonstrating the value of higher-tier plans.
- Upselling Strategy: Implement strategies to convert trial users and engaged accounts to upgrade to higher-tier plans, driving revenue growth.
- Relationship Building: Cultivate strong relationships with key stakeholders within self-serve accounts to foster long-term customer satisfaction and retention.
- Feedback Loop: Gather and relay insights from customer interactions to the product and marketing teams to inform product development and promotional strategies.
- Cross-functional Collaboration: Work with other teams - support, billing, operations - to manage escalations and staff for campaigns.

What skills and experience do you need?

- 1-2 years of customer-facing consulting, sales, support, implementation, or product experience, preferably at a SaaS company with complex workflow or automation products (think Mulesoft, Zapier, Workato, Tray.io http://Tray.io, ServiceNow, Salesforce, etc)
- Proven ability to work independently and as part of a team, preferably in a tech or start-up environment.
- Ability to communicate and teach complicated concepts verbally and in writing.
- Builder’s mindset - as a growing function, processes aren’t always defined, you should be excited to pave new roads through trial and error.
- Bonus: A working knowledge of relevant technologies, including Email, Ticketing Systems (Zendesk, Intercom, Salesforce Service Desk), SMS, CRMs, IDPs, ERPs, & ETL.

This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

## What we offer

- Competitive salary
- Fully covered health insurance - medical, dental and vision
- Generous paid time off
- Mental health support with Workplace Options
- Family planning support with Maven
- Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Summer Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice https://front.com/legal/california-recruiting-privacy-notice & EU Privacy Notice https://front.com/legal/eu-recruiting-privacy-notice

## About Front

## Company Overview
- **One-liner**: Front is a customer operations platform that unifies teams, tools, and AI into a single system for B2B companies handling complex, high-stakes customer conversations.
- **Entity Type**: Private (venture-funded, Series? Not explicitly stated but $204M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Mathilde Collin (Co-founder & Executive Chair), Laurent Perrin (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer service / customer operations software (Shared inbox, AI automation, workflow orchestration)
- **Target customers**: B2B teams dealing with complex, multi-stakeholder customer interactions – including Customer Support, Account Management, Customer Success, and Inbound Sales. Served 9,300+ businesses worldwide.
- **Mission**: "Keep every team, tool, and customer conversation in sync so companies can scale without losing connection."

## Products & Services
- **Front AI (AI Command Center)**: AI-powered automation that handles complex requests (not just simple FAQs) – including automated responses, agent assistance, and quality analysis across the entire customer operation.
- **Shared Inbox**: Collaborative inbox where teams can assign, comment, route, and manage customer conversations across email, text, chat, and other channels from a single view.
- **Integrations (130+)**: No-code connections with popular business tools (e.g., Slack, Salesforce, Jira, etc.) to bring full context into every conversation.
- **Multi-step Workflows**: Automated workflows for routing, escalation, and cross-department handoffs.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Surpassed $100M in Annual Recurring Revenue (ARR) in 2025
- **Total Funding**: $204M in venture funding from **Sequoia Capital**, **Salesforce Ventures**, and **Battery Ventures**
- **Growth Signals**: 300+ employees across 5 offices (San Francisco, Paris, Dublin, Chicago, Santiago); 9,300+ customers; 4.7 stars / 2,000+ reviews on G2; repositioned around AI in 2025; new CEO Dan O'Connell (ex-Dialpad) driving growth past $100M ARR

## Competitive Advantages
- Ten years of building a platform purpose‑built for complex, multi‑team customer operations (not simple ticketing)
- AI trained on collaboration patterns from a decade of real‑world usage, enabling deeper automation than competitors that only handle FAQ‑style tickets
- Unified view across support, success, sales, and account management – eliminating the "coordination tax" of switching tools
- Deep integration ecosystem (130+) and no‑code workflow builder that adapts to each customer's unique processes

## Strategic Focus
- **AI‑first transformation**: Using Front AI to handle complex requests autonomously and assist human agents
- **Scaling operations**: Continuing to grow ARR while maintaining capital‑efficient growth (CFO Meredith Finn from Salesforce Ventures/Twitter)
- **Market positioning**: Emphasizing differentiation from Zendesk and other legacy tools by owning the "complex operations" segment
- **Global expansion**: Offices in Europe (Paris, Dublin) and Latin America (Santiago) alongside US hubs

## Why Work Here
- **Culture**: Values include Transparency, Speed, Low Ego, Care, High Standards, and Collaboration. Employees describe an environment where "everyone is empowered to take ownership" and "low‑ego culture" is prioritized.
- **Remote & Hybrid**: Remote work is supported (team members in Portland, Phoenix, Australia, Argentina, etc.), though there are offices in SF, Paris, Dublin, Chicago, and Santiago. Many roles are location‑specific.
- **Benefits**: Competitive compensation, flexible time off, healthcare (premiums covered), 401(k)/pension, parental leave, wellness benefits, commuter benefits, volunteer time off.
- **Engineering & Product**: Open roles include AI Engineering Manager, Senior Software Engineers (Frontend, Backend, Mobile/React Native), Product Managers, and a Director of Product Design – indicating strong investment in core platform and AI.
- **Team size**: 300+ employees with a flat, cross‑functional structure; emphasis on collaboration and moving fast.

## Sources
1. [front.com/about](https://front.com/about)
2. [front.com/jobs](https://front.com/jobs)
3. [front.com/](https://front.com/)
4. [linkedin.com/company/fronthq](https://www.linkedin.com/company/fronthq)
5. [crunchbase.com/organization/front-app](https://www.crunchbase.com/organization/front-app)

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