---
title: 'Customer Success Manager at Tenable, Inc.'
canonical: 'https://feeny.ai/job/customer-success-manager-tenable-inc-queensland-pr1d00na1fjt'
type: 'job'
last_seen: '2026-10-28'
---

# Customer Success Manager at Tenable, Inc.

- **Company:** Tenable, Inc.
- **Location:** Queensland, Australia
- **Work type:** remote
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/tenableinc/jobs/5454288008

## Job description

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role: The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role uses advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with the right Tenable solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities. While this is a remote role, the successful candidate must be based in the Greater Brisbane Area, Queensland, Australia, as the role is focused on local customers and involves regular on-site visits. Your Opportunity:

- Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success.
- Build and maintain strategic relationships with senior stakeholders through regular on-site meetings, acting as a trusted advisor to align customer goals with Tenable solutions.
- Own and deliver renewal and expansion strategies using a structured sales approach, and use metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.
- Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals.
- Use advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts.
- Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities.
- Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.
- Mentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies.
- Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field. What You'll Need:
- Based in the Greater Brisbane Area, Queensland, Australia, and able to visit customer sites regularly.
- Bachelor’s degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
- Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes.
- Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives.
- Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
- Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption.
- Exceptional communication (written and verbal), problem-solving, and time-management skills.
- Proficiency in tools such as Salesforce.com and Google Workspace, with the ability to learn new technologies quickly.
- Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment.
- Experience mentoring or coaching team members, with a collaborative and team-oriented mindset.
- Willingness to travel at least 50% of the time, typically a few times per quarter, to support customer engagements or attend business events such as Sales Kickoff or training sessions. #LI-Remote #LI-#LI-KM1 We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

[General Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_General_Applicant_Privacy_Notice_FINAL_4-29-2026_branded.pdf) [California Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_CCPA_Notice_Applicants_FINAL_4-29-2026_branded.pdf) [EU/EEA/UK Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_EEA_UK_Applicant_Privacy_Notice_FINAL_6-4-2026_branded.pdf)

## About Tenable, Inc.

## Company Overview
- **One-liner**: Tenable is the Exposure Management company, providing an AI-powered platform that unifies security visibility, insight, and action across the entire attack surface to help organizations understand and reduce cyber risk.
- **Entity Type**: Public (Ticker: TENB)
- **Headquarters**: Columbia, Maryland, USA
- **Founded**: 2002
- **Founders**: Ron Gula, Jack Huffard, Renaud Deraison

## Core Business
- Primary industry/industries: Cybersecurity (Exposure Management, Vulnerability Management, Cloud Security, OT Security, Identity Security)
- Target customers: Enterprise, SMB, and government organizations (B2B) — serving over 44,000 customers worldwide, including 65% of the Fortune 500 and 50% of the Global 2000 [tenable.com](https://www.tenable.com/about-tenable/about-us)
- Mission or purpose statement: "We believe every business has the right to pursue its ambitions free from security worry. This is why we dedicate ourselves to isolating and eradicating the cyber exposures that hold organizations back." [tenable.com](https://www.tenable.com/about-tenable/about-us)

## Products & Services
- **[Tenable One](https://www.tenable.com/)**: The company's flagship Exposure Management platform. It unifies visibility, insight, and action across the entire attack surface (IT, cloud, OT, identity, third-party applications, and AI) using native signals, exposure intelligence, and third-party data. It is powered by **Tenable Hexa AI**, which provides agentic orchestration to accelerate remediation.
- **Vulnerability Management**: Core solution for discovering assets and prioritizing vulnerabilities based on risk.
- **AI Exposure**: Provides visibility into the AI supply chain, including LLM integrations and data pipelines, to identify misconfigurations and shadow AI.
- **Cloud Security (CNAPP)**: Reduces cloud risk by closing misconfigurations, risky entitlements, and vulnerabilities across multi-cloud and hybrid environments.
- **Identity Exposure**: Continuously discovers assets and uses risk-based prioritization to focus on the most exploitable vulnerabilities.
- **OT Exposure**: Manages security across cyber-physical ecosystems, bridging the gap between IT and OT.

## Market Standing
- **Valuation/Market Cap**: Not publicly available in search results. (Public company; market cap fluctuates with stock price.)
- **Key Metric**: Annual Revenue — Not publicly available in search results. (As a public company, revenue is disclosed in SEC filings like 10-K/10-Q; the latest figure was not cited in the provided search results.)
- **Notable Investors/Partners**: The company went public in 2018 in one of the largest raises for a U.S.-listed security company at the time. Key leadership includes co-CEOs Steve Vintz and Mark Thurmond [tenable.com](https://www.tenable.com/about-tenable/about-us).
- **Growth Signals**: 
  - Named a Leader in the 2025 Gartner Magic Quadrant for Exposure Assessment Platforms.
  - Named a Leader in the IDC MarketScape Worldwide Exposure Management 2025 Vendor Assessment.
  - Named a Leader in The Forrester Wave: Unified Vulnerability Management Solutions, Q3 2025.
  - Serves 44,000+ customers worldwide, including 65% of the Fortune 500.
  - Processes 1.7 trillion unique exposure data points per year and covers 336,000+ CVEs [tenable.com](https://www.tenable.com/about-tenable/about-us).

## Competitive Advantages
- **Market Leadership**: Consistently recognized as a Leader by major analyst firms (Gartner, Forrester, IDC) in the exposure management and vulnerability management categories.
- **Vast Data Fabric**: The Tenable Exposure Data Fabric and Hexa AI provide a unique ability to understand how risk moves through an environment, enabling precise prioritization and coordinated remediation across teams and AI agents.
- **Broad Coverage**: Unifies visibility across IT, cloud, OT, identity, and AI — a breadth that few competitors match.
- **Scale & Trust**: Trusted by a massive portion of the Fortune 500 and Global 2000, creating a strong network effect and brand moat.

## Strategic Focus
- **AI-Powered Exposure Management**: Deep investment in Tenable Hexa AI for agentic orchestration, aiming to shorten the time from detection to resolution.
- **Expanding the Attack Surface View**: Continuously adding new domains (AI, identity, OT) to the platform to provide a truly unified view.
- **Closing the Gap**: The core mission is to "close the gap between exposure and attack" by making exposure clear and actionable for customers.

## Why Work Here
- **Culture & Recognition**: Great Place to Work Certified, 2025 Best Workplace in Technology, 2025 Best Workplaces in Tech in the UK, and Best Workplace for Disability Inclusion [tenable.com](https://www.tenable.com/careers).
- **Work Model**: Hybrid and remote opportunities available. "Hub" roles require some weekly in-office presence, while Field/Remote roles are more flexible with occasional office attendance [tenable.com](https://www.tenable.com/careers).
- **Benefits**: Comprehensive health benefits (physical, mental, and family-forming plans), retirement plans, Employee Stock Purchase Plan (ESPP), equity incentives, life and disability insurance, and generous paid time off.
- **Professional Development**: Customizable opportunities including learning courses, mentorship, leadership programs, and tuition reimbursement.
- **Engineering & Research Focus**: Strong emphasis on world-class research (covering 336K+ CVEs) and engineering innovation. The company is building "innovative platforms, products and features to help our customers stay one step ahead" [tenable.com](https://www.tenable.com/careers).
- **Global Impact**: Work with a team across 40 countries, serving 44,000+ customers including some of the largest organizations in the world.

## Sources
1. [tenable.com](https://www.tenable.com/)
2. [tenable.com](https://www.tenable.com/about-tenable/about-us)
3. [tenable.com](https://www.tenable.com/careers)
4. [greenhouse.io](https://boards.greenhouse.io/tenableinc)
5. [linkedin.com](https://www.linkedin.com/company/tenableinc)

## Other roles at Tenable, Inc.

- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-tenable-inc-london-de0qwr1x8f0d) — London, United Kingdom
- [Senior Security Researcher - Cloud Security](https://feeny.ai/job/senior-security-researcher-cloud-security-tenable-inc-tel-aviv-y76tppenbq30) — Tel Aviv, Israel
- [Information Security Analyst](https://feeny.ai/job/information-security-analyst-tenable-inc-columbia-11bn0fewrs85) — Columbia, MD
- [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-tenable-inc-south-korea-562s765k3w7a) — South Korea
- [Commercial Territory Manager](https://feeny.ai/job/commercial-territory-manager-tenable-inc-columbia-1qnyv5d5906x) — Columbia, MD
- [Commercial Territory Manager](https://feeny.ai/job/commercial-territory-manager-tenable-inc-boston-kwshvmcdsy6a) — Boston, MA / Columbia, MD
- [Information Security Engineer](https://feeny.ai/job/information-security-engineer-tenable-inc-columbia-q8e3q0r5canj) — Columbia, MD
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tenable-inc-tokyo-hf9q16chsffq) — Tokyo, Japan
- [Senior Manager, Services Portfolio & Learning Architecture](https://feeny.ai/job/senior-manager-services-portfolio-learning-architecture-tenable-inc-illinois-vdz5pf3mvnca) — Illinois, United States / Boston, MA / North Carolina, United States / New York, United States / Texas, United States / Columbia, MD
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-tenable-inc-columbia-js3txv7wfqk0) — Columbia, MD