---
title: 'Customer Success Manager at TENEX.AI'
canonical: 'https://feeny.ai/job/customer-success-manager-tenex-ai-kansas-city-xr148rvr0v78'
type: 'job'
last_seen: '2026-09-22'
---

# Customer Success Manager at TENEX.AI

- **Company:** TENEX.AI
- **Location:** Kansas City, MO
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-02-18
- **Last confirmed live:** 2026-09-22
- **Apply:** https://jobs.ashbyhq.com/tenex/3ece951b-e174-4f17-a0cc-b286d11ac238

## Job description

Company Overview: TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success. Location: Overland Park, KS or Sarasota, FL metro area. Remote with an option of a company paid relocation package to either Kansas City or Sarasota metro area. Culture is one of the most important things athttp://tenex.ai[TENEX.AI](http://TENEX.AI)—explore our culture deck at[culture.tenex.ai](http://culture.tenex.ai) to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. This role is perfect for those eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably—imagine lower taxes amplifying your success! For candidates who embody the rare "10x of 10x" talent, we offer the flexibility of fully remote work. If you are an exceptional, unrivaled force in this role and prefer not to relocate at this time, we encourage you to apply for this remote-first position. Please be aware that the competition for these remote roles is exceptionally fierce, and the standards for selection are significantly higher.

Job Responsibilities:

- Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
- Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
- Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
- Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
- Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
- Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
- Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
- Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
- Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
- Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
- Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Required Skills & Qualifications: Technical & Industry Expertise

- 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.
- Strong understanding of cybersecurity principles, threat detection, and incident response.
- Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus.

Customer-Focused Skills

- Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.
- Strong problem-solving and analytical skills to identify customer pain points and deliver solutions.
- Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner.

Soft Skills

- Highly organized with strong project management capabilities.
- Ability to work independently while collaborating effectively with internal teams.
- Passion for helping customers succeed and a proactive approach to relationship management.

Education

- Bachelor’s degree in Cybersecurity, Computer Science, Business, or a related field (or equivalent experience).
- Certifications such as CISSP, CISM, or CSM (Certified Customer Success Manager) are a plus.

Why Join Us?

- Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions.
- Collaborate with a talented and innovative team focused on continuously improving security operations.
- Competitive salary and benefits package.
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.

If you're passionate about combining cybersecurity expertise with artificial intelligence and have experience with Google SecOps and Chronicle, we encourage you to apply!

## About TENEX.AI

## Company Overview
- **One-liner**: TENEX.AI is the first AI-native, human-led Managed Detection and Response (MDR) provider, built from the ground up to deliver 10x faster threat detection and response.
- **Entity Type**: Private (Series B, $277M total funding)
- **Headquarters**: Sarasota, FL, United States
- **Founded**: 2024
- **Founders**: Eric Foster (CEO), Venkata Koppaka (Co-Founder & CTO), Jan Grzymala-Busse (CISO & Head of Security Operations), Elias “Lou” Manousos (Chairman), Ryan Shreve (Co-Founder & CRO), Edwin Solis (Co-Founder & CFO/COO)

## Core Business
- **Primary industry**: Cybersecurity – Managed Detection and Response (MDR), threat intelligence, security automation, and incident response.
- **Target customers**: Mid-market to global enterprises (B2B), also SMBs with flexible pricing.
- **Mission**: “Deliver 10x better security outcomes, faster and more cost-effectively than legacy providers.”

## Products & Services
- **AI-Native MDR (Managed Detection & Response)**: Core service that uses domain-specific AI to triage every alert in under a minute, then empowers human analysts to investigate and respond. Includes 24/7 U.S.-based analysts with 8+ years average experience.  
- **Essential AI-Native MDR**: A standardized, lower-cost tier for smaller organizations (pricing from $99,000/year).  
- **Bespoke MDR**: Customized service for complex, mission-critical environments with dedicated engineering team, flexible contract, and quarterly executive briefings.  
- **Google Cloud Security Operations**: Implementation, management, and optimization of Google Security Operations platform (TENEX is a leading Google Cloud partner).  
- **Platform Training & Education**: Customer training on the TENEX platform and security operations best practices.  
- **Dashboards & Reports**: Continuous visibility and reporting for security posture.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Total Funding**: $277M across three rounds:  
  - Seed (Jan 2025): Led by **Andreessen Horowitz (a16z)**  
  - Series A (Oct 2025): $27M led by **Crosspoint Capital Partners**  
  - Series B (Mar 2026): $250M led by **Crosspoint Capital Partners** (also a16z, Shield Capital participated)
- **Key Metric**: 505.9% year-over-year headcount growth (74 employees as of early 2026); 108 active job postings.
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Crosspoint Capital Partners, Shield Capital; Google Cloud (strategic partner).
- **Growth Signals**: Scaling from 1 to 3 offices (Sarasota, Overland Park, San Jose); rapid hiring across engineering, sales, and threat detection; leadership team includes former Google Security executives and founders of RiskIQ and Cyderes.

## Competitive Advantages
- **AI-native architecture**: Built from the ground up for AI, not retrofitted. Domain-specific models understand attacker behavior, not just patterns.
- **Human-led, AI-powered**: AI handles 100% of alerts at machine speed; human experts focus on complex threats. 95% fewer false positives, <1-minute mean time to triage (MTTX).
- **Elite founding team**: Veterans from Google Cloud Security (original Chronicle team), RiskIQ, Cyderes, Fishtech Group, and national security.
- **Deep Google Cloud expertise**: TENEX is the go-to partner for Google Security Operations, managing over 75% of Google’s security business at peak.
- **Flexible, scalable pricing**: From $99K/year Essential tier to fully bespoke enterprise solutions, making premium MDR accessible to a wide range of budgets.

## Strategic Focus
- **Scale through AI, not headcount**: Use automation to multiply analyst efficiency rather than linearly adding people.
- **In-person collaboration**: All three offices are on-site-first; the company believes “bold innovations emerge from in-person collaboration.”
- **Continuous learning and adaptation**: The AI platform learns from every environment and analyst feedback, staying ahead of emerging threats.
- **Expansion into mid-market**: The Essential tier targets smaller organizations that previously couldn’t afford premium MDR.

## Why Work Here
- **Culture**: “AI-native, human-led” – the company values elite human expertise alongside advanced AI. “We’re AI-native, born AI, built AI, think AI, and actively searching for the best human minds in cybersecurity.”
- **Work model**: On-site-first in three locations: Sarasota, FL (HQ); Overland Park, KS; San Jose, CA. Aggressive relocation packages including moving expense reimbursement, temporary housing, family transition support.
- **Benefits**: Comprehensive health (Medical, Dental, Vision); 100% 401k match up to 6%; long-term incentives; professional development opportunities; continuous learning culture.
- **Growth trajectory**: Rapidly scaling (505% YoY headcount growth) with 108 open positions across engineering, product, sales, and security operations. Opportunity to shape the future of AI-driven security.
- **Team**: 72% of employees in the US, with a strong technical base (39% in technical roles). Executives hail from Google, Microsoft, Cyderes, ReliaQuest, and other top security firms.

## Sources
1. [tenex.ai](https://tenex.ai/)  
2. [tenex.ai/about-us](https://tenex.ai/about-us/)  
3. [linkedin.com/company/tenex-ai](https://www.linkedin.com/company/tenex-ai)  
4. [tenex.ai/careers](https://tenex.ai/careers/)  
5. [tenex.ai/careers/open-positions](https://tenex.ai/careers/open-positions/)

## Other roles at TENEX.AI

- [Infrastructure Manager](https://feeny.ai/job/infrastructure-manager-tenex-ai-kansas-city-ft6qceav8a0r) — Kansas City, MO
- [Regional Vice President Sales-Google-Regions](https://feeny.ai/job/regional-vice-president-sales-google-regions-tenex-ai-united-states-t3p1x1myng7d) — United States
- [Director, Customer Success](https://feeny.ai/job/director-customer-success-tenex-ai-kansas-city-2dqgb83k3p8q) — Kansas City, MO
- [Director of Portfolio & Program Management](https://feeny.ai/job/director-of-portfolio-program-management-tenex-ai-kansas-city-7769de1rxsvp) — Kansas City, MO
- [Principal DevOps Engineer](https://feeny.ai/job/principal-devops-engineer-tenex-ai-san-jose-e84nhzbq37sk) — San Jose, CA
- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-tenex-ai-scottsdale-zd8gnayx6tnz) — Scottsdale, AZ
- [Head of Communications, Public Relations & Analyst Relations Marketing](https://feeny.ai/job/head-of-communications-public-relations-analyst-relations-marketing-tenex-ai-qzvry73dx1x1) — United States
- [Senior Technical Program Manager](https://feeny.ai/job/senior-technical-program-manager-tenex-ai-san-jose-1nc6s4kfnkqk) — San Jose, CA
- [Manager, Customer Success Operations](https://feeny.ai/job/manager-customer-success-operations-tenex-ai-sarasota-h1hw76n8ts8g) — Sarasota, FL
- [Director of Forward Deployed Engineering](https://feeny.ai/job/director-of-forward-deployed-engineering-tenex-ai-kansas-city-qymr6qpgxw07) — Kansas City, MO