---
title: 'Customer Success Manager at Tiger Data'
canonical: 'https://feeny.ai/job/customer-success-manager-tiger-data-united-states-nfn4m2p6kfg1'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Tiger Data

- **Company:** Tiger Data
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/tigerdata/cb7cdaa5-5dd4-4794-bb4d-59dc08e09cff

## Job description

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres. At TigerData 🐯 (formerly Timescale), we’re building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in real-time. As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy. This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like — powered by AI, driven by data, and always human. If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you. What you will be responsible for in this role:

- Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
- Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
- Building strong, multithreaded relationships with technical and business stakeholders, including execs
- Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
- Driving internal improvements to our CS playbooks, tooling, and automation as we scale
- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
- Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

You could be a great fit if you:

- Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
- Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
- Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
- Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
- Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
- Are curious, decisive, and proactive — you think ahead and solve for scale
- Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
- Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
- Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
- Thrive in fast-paced environments where ambiguity is a feature, not a bug

You might not be a great fit if:

- You’re new to working with technical products or are uninterested in learning about databases and infrastructure
- You prefer following detailed playbooks over building and iterating on them
- You’re not comfortable leading customer conversations at both technical and executive levels
- You avoid ambiguity or aren’t energized by rapid growth and change

Our Commitment:

- We respond to every applicant.
- We review applications fairly and objectively, and shortlist based on relevant skills and experience.
- We ensure clear and timely communication throughout your candidate journey.
- We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.

[About Tiger Data🐯](https://www.tigerdata.com/about) Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. 👉 👉 Want to get a feel for how we work and what we value? Check out our blog post:[What It Takes to Thrive at Tiger Data](https://www.timescale.com/blog/what-it-takes-to-thrive-at-timescale)

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch 🍗, sharing workout routines 💪, or discussing your favorite plants 🌱 and pets 🐾, you'll find your community here.

Our Tech Stack: We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more athttps://www.tigerdata.com[www.tigerdata.com](http://www.tigerdata.com) or follow us on Twitterhttps://twitter.com/TigerData[@TigerDatabase](https://x.com/TigerDatabase)

What We Offer: (Please note that benefits may vary based on country.)

- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)

Ready to join the future of PostgreSQL? We can’t wait to meet you. 🚀🐯

## About Tiger Data

## Company Overview
- **One-liner**: Tiger Data builds a cloud-native PostgreSQL platform optimized for time-series and real-time analytics, serving developers and enterprises across industries from IoT to AI.
- **Entity Type**: Private (total funding raised: $180 million; latest round: $110 million)
- **Headquarters**: Not publicly available
- **Founded**: Not publicly available (likely mid-2010s based on team context)
- **Founders**: Ajay Kulkarni (CEO) and Mike Freedman (CTO)

## Core Business
- Primary industry: Data infrastructure / Database-as-a-Service (DBaaS)
- Target customers: B2B, developers, enterprises (IoT, Web3, AI, industrial automation)
- Mission/purpose: “We build data infrastructure that accelerates the future” – giving developers powerful, fast, and reliable PostgreSQL for the hardest data workloads.

## Products & Services
- **[Tiger Data Platform]**: A managed PostgreSQL service with built-in time-series capabilities. Key features include automatic partitioning, row-columnar storage, tiered storage (hot on SSD, cold on object storage), lakehouse integration (Kafka/S3 ingest to Iceberg), 200+ time-series SQL functions, hybrid search (keywords, vectors, filters, ranking), and Postgres-native access via SQL, APIs, CLI, and UI. It is SOC 2 Type II and GDPR compliant.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – $180 million (as of the latest announcement)
- **Notable Investors**: Not listed on the website; the company mentions “partners” but does not name specific investors in the provided materials.
- **Growth Signals**: Over 2,000 companies and 3 million databases hosted; recent $110 million funding round (“Year of the Tiger”); expanding into lakehouse integrations and enterprise security; remote-first, engineering-led culture.

## Competitive Advantages
- Built on PostgreSQL – a proven, extensible, and widely adopted database foundation.
- Specialized for time-series and real-time analytics with row-columnar storage and tiering that balances performance and cost.
- Hybrid retrieval combining keywords, vectors, and ranking for modern search use cases.
- Native Postgres compatibility (SQL, APIs, existing ecosystem tools) lowers migration friction.
- Enterprise-grade security and compliance (SOC 2 Type II, GDPR, encryption at rest/in transit).

## Strategic Focus
- Deepening lakehouse and streaming integrations (Kafka, S3, Iceberg) to unify real-time and historical data.
- Continuing to optimize PostgreSQL for AI, IoT, and Web3 workloads.
- Scaling the developer community while meeting enterprise operational requirements.

## Why Work Here
- **Culture**: Remote-first, engineering-led, asynchronous collaboration. Values include “Get Sh*t Done,” “Absolutely Own the Outcome,” “Be Excellent but Humble,” “Embrace the Challenge,” and “Be Direct, with Respect.” The company hires “company builders” who thrive on autonomy and purpose.
- **Work policy**: Fully remote with global team; August Fridays off; global offsites and meetups.
- **Benefits**: Premium insurance, stock options, flexible PTO, 12-weeks fully-paid parental leave, educational benefits, end-of-year company shutdown.
- **Engineering culture**: Highly technical peers, open-source core, tough technical challenges, high trust and ownership.

## Sources
1. [tigerdata.com](https://www.tigerdata.com/) – Product overview and integrations
2. [tigerdata.com/about](https://www.tigerdata.com/about) – Founders, funding ($180M total), team, company story
3. [tigerdata.com/careers](https://www.tigerdata.com/careers) – Values, benefits, remote culture, “Year of the Tiger” $110M funding mention
4. [jobs.ashbyhq.com/tigerdata](https://jobs.ashbyhq.com/tigerdata) – Open career opportunities

## Other roles at Tiger Data

- [Database Support Engineer, EMEA](https://feeny.ai/job/database-support-engineer-emea-tiger-data-remote-a5y2940zjw9n)
- [Commercial Finance Lead](https://feeny.ai/job/commercial-finance-lead-tiger-data-united-states-hapjz726pw2t) — United States
- [Senior FP&A Analyst](https://feeny.ai/job/senior-fp-a-analyst-tiger-data-united-states-mmfjv9ha92f0) — United States
- [Senior Test Tooling Engineer](https://feeny.ai/job/senior-test-tooling-engineer-tiger-data-remote-g88esqcj8tfh)
- [Demand Generation Manager](https://feeny.ai/job/demand-generation-manager-tiger-data-united-states-6tqhjnz3deae) — United States
- [Senior Software Engineer, Enterprise](https://feeny.ai/job/senior-software-engineer-enterprise-tiger-data-remote-neph9jjg2qtj)
- [EMEA Sales Manager (Barcelona)](https://feeny.ai/job/emea-sales-manager-barcelona-tiger-data-spain-y4eah411aqje) — Spain
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