---
title: 'Customer Success Manager at Toast'
canonical: 'https://feeny.ai/job/customer-success-manager-toast-london-england-q7zb8qn4yz3m'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager at Toast

- **Company:** Toast
- **Location:** London England, United Kingdom
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://careers.toasttab.com/jobs?gh_jid=8173359

## Job description

Customer Success Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

The International Customer Success Manager (CSM) plays a critical role in delivering Toast’s promise of helping restaurants succeed. As a part of the Customer Success team, CSMs foster trust, happiness, and growth across a diverse portfolio of customers. They focus on retention, expansion, and advocacy while driving adoption of Toast’s product suite and delivering meaningful, measurable results.

As an International CSM, you will join a fast-growing global team. You’ll thrive in an environment that requires agility, flexibility, and creativity. This highly cross-functional role will challenge you to embrace a hospitality mindset, deeply understand customer goals, and translate them into strategic recommendations that drive product adoption, satisfaction, and long-term success. You’ll also play a critical role in scaling processes and testing new workflows to meet the needs of a rapidly growing customer base.

You can expect to spend 1 day a week onsite with customers, 1 day a week in the London office, with flexibility to also work remotely.

## What you'll do (Responsibilities)

- Build relationships with customers,  facilitate regular cadence of communications, and maintain daily database entries through Salesforce
- Retain and grow SaaS revenue through consultative engagement and product recommendation by  understanding needs of each customer
- Drive activation and adoption across Toast product suite by analyzing  product module usage and leverage internal tools/customer marketing strategies
- Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
- Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and  facilitate customer references/referrals
- Deliver cadenced strategic business reviews focused on sharing business plans, identifying customer insights, and addressing areas of strength and improvements

## What you'll need to thrive (Requirements)

- 4+ years of Account Management experience, responsible for customer satisfaction and business operations
- Success operating independently and navigating competing priorities in a constantly changing environment
- General technical proficiency using software
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills

What will help you stand out (Non-essential Skills/Nice to Haves)

- 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
- Experience managing customer in Mid-Market, Top SMB, or Enterprise segments
- Experience working in the tech industry or for a SAAS company
- Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

## About Toast

## Company Overview
- **One-liner**: Toast provides a cloud-based, all-in-one digital technology platform of SaaS and fintech solutions purpose-built for the restaurant and hospitality industry.
- **Entity Type**: Public (ticker: TOST)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2012
- **Founders**: Not listed in provided sources

## Core Business
- **Primary industry**: Restaurant technology / hospitality technology
- **Target customers**: Restaurants of all sizes (independent, chain, enterprise), other hospitality businesses (B2B)
- **Mission or purpose statement**: "To empower the restaurant community to delight guests, do what they love, and thrive."

## Products & Services
- **Toast POS**: Cloud-based point-of-sale system for dine-in, takeout, delivery, catering, and retail operations.
- **Toast Payments**: Integrated financial technology solutions for card processing, tipping, and payouts.
- **Toast Digital Ordering & Delivery**: Online ordering platform, website integration, and third-party delivery management.
- **Toast Marketing & Loyalty**: Tools for email/SMS marketing, guest loyalty programs, and gift cards.
- **Toast Team Management**: Scheduling, payroll, and labor management features integrated with POS.
- **Toast Operations**: Inventory management, vendor ordering, and back-of-house tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources
- **Key Metric**: Headcount – over 5,000 employees globally (as of May 2026); 4,503 US-based employees (May 2026)
- **Notable Investors/Partners**: Not listed in provided sources
- **Growth Signals**: Expanded to 11 locations across US, Canada, Ireland, UK, India, Australia, and Taiwan; approximately 20% of open roles filled internally; hybrid work model with strong onboarding and development programs; ranked #62 on Fortune 100 Best Companies to Work For 2025 and multiple other Great Place to Work awards (Best Workplaces for Parents, Women, Millennials, Technology).

## Competitive Advantages
- **Deep domain expertise**: Roughly two-thirds of employees have firsthand restaurant industry experience, giving unique insight into customer needs.
- **Purpose-built platform**: All-in-one system connecting front and back of house, unlike generic POS or ERP solutions.
- **Customer obsession**: Strong focus on understanding and earning customer trust, with 84% of employees rating the company a great place to work (compared to 57% at typical US firms).
- **Data-informed innovation**: Dedicated teams researching "what's next" to stay ahead of restaurant industry trends.

## Strategic Focus
- Continue empowering the restaurant community with data-informed solutions and cutting-edge technology.
- Maintain and expand geographic presence while preserving hybrid work culture.
- Invest in social impact through Toast.org, employee volunteer campaigns, and ESG initiatives.

## Why Work Here
- **Culture**: Described as driven, collaborative, inclusive, and fun; 84% of employees say it's a great place to work (Great Place to Work certified).
- **Work model**: Hybrid model with in-person collaboration supported by remote/office flexibility; 90-day onboarding program includes live sessions, social events, and online courses.
- **Growth**: Professional development programs, peer and company recognition, and significant internal mobility (20% of roles filled internally).
- **Perks**: Paid time off, mental health/well-being support, computer equipment provided, regular volunteer events via Toast.org.
- **DEI**: Inclusive design, equitable practices, and diversity encouraged to reflect the diverse restaurant community.

## Sources
1. [careers.toasttab.com](https://careers.toasttab.com/) – Life at Toast, culture, values, hybrid policy
2. [careers.toasttab.com/faq](https://careers.toasttab.com/frequently-asked-questions) – Headcount, internal fill rate, onboarding, DEI
3. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Toast-Inc-EI_IE989964.11,20.htm) – Company type, headquarters, founded year, mission
4. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7011573) – Headcount, employee survey scores, award lists

## Other roles at Toast

- [Senior Software Engineer - Android](https://feeny.ai/job/senior-software-engineer-android-toast-dublin-n1ma8ccw9yxa) — Dublin, Ireland
- [Senior Software Engineer, IQ Grow](https://feeny.ai/job/senior-software-engineer-iq-grow-toast-dublin-4wpte64418nw) — Dublin, Ireland
- [Software Engineer II, IQ Grow](https://feeny.ai/job/software-engineer-ii-iq-grow-toast-dublin-q9eypr3cpgkg) — Dublin, Ireland
- [Software Engineer I, IQ Grow](https://feeny.ai/job/software-engineer-i-iq-grow-toast-dublin-d5dbh08p0z8e) — Dublin, Ireland
- [Principal Software Engineer, Data Platform](https://feeny.ai/job/principal-software-engineer-data-platform-toast-dublin-dd7wxxb0s3hk) — Dublin, Ireland
- [Senior Software Engineer, Analytics & Search](https://feeny.ai/job/senior-software-engineer-analytics-search-toast-dublin-jtwfpvam21yf) — Dublin, Ireland
- [Associate Product Designer](https://feeny.ai/job/associate-product-designer-toast-united-states-r5rtah16f2hp) — United States
- [San Francisco, CA Strategic Cuisines Account Executive - Thai](https://feeny.ai/job/san-francisco-ca-strategic-cuisines-account-executive-thai-toast-san-francisco-k81ve1zztf7m) — San Francisco, CA
- [Bilingual Strategic Cuisines Account Executive (Spanish) - Brownsville, TX](https://feeny.ai/job/bilingual-strategic-cuisines-account-executive-spanish-brownsville-tx-toast-zmxebnrs3sdx) — Brownsville, TX
- [Territory Account Executive , SMB - NW Houston, TX](https://feeny.ai/job/territory-account-executive-smb-nw-houston-tx-toast-houston-yjp3rydg3pjv) — Houston, TX