---
title: 'Customer Success Manager at Togal AI'
canonical: 'https://feeny.ai/job/customer-success-manager-togal-ai-united-states-z63d4zx1sqd1'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Togal AI

- **Company:** Togal AI
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-05
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/togal-ai/c703d8ad-9808-4f9c-b6be-a0bef965777e

## Job description

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.

## Key Responsibilities

Relationship Management

- Build strong relationships with customers, understanding their goals and ensuring they are met through the platform
- Conduct regular check-ins to monitor usage and overall satisfaction
- Act as the primary point of contact for a portfolio of customers

Customer Support and Success

- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback

Retention and Growth

- Monitor usage and identify churn risks early, addressing them with tailored support
- Identify upsell and renewal opportunities and collaborate with the sales team to execute them

Customer Support and Success

- Respond to support requests in a timely and professional manner
- Troubleshoot issues and coordinate with the product team when necessary
- Maintain records of customer interactions and feedback

Collaboration and Feedback

- Provide customer insights to product and engineering teams to help shape product direction
- Share trends, wins, and blockers with the broader customer success and sales teams

## Qualifications

- Experience in customer success, account management, or a client-facing SaaS role
- SaaS experience with a strong acumen for product knowledge
- Strong communication and relationship-building skills
- Ability to troubleshoot issues and explain technical concepts to non-technical users
- Experience working with CRM or customer success platforms
- Highly organized and proactive with a customer-first mindset
- Located in CT/MT/PT time zone

## Nice to Have

- Experience in construction tech or working with AEC clients is a plus

## What We Offer

- Base salary + Incentive Plan
- Health, dental, and vision insurance
- Unlimited PTO and remote flexibility
- Opportunity to grow your career at a fast-paced AI startup
- Collaborative and innovative work environment

We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry. Join us in revolutionizing pre-construction estimating with the power of AI!

## About Togal AI

## Company Overview
- **One-liner**: Togal.AI provides an AI-powered, cloud-based pre-construction takeoff software that automatically detects, measures, and compares project spaces and features on architectural drawings, dramatically reducing manual estimating time.
- **Entity Type**: Private (funding rounds from Seed to Venture; total funding $8.8M)
- **Headquarters**: Miami, Florida, United States
- **Founded**: 2019
- **Founders**: Patrick E. Murphy (Founder & CEO)

## Core Business
- **Primary industry/industries**: Construction technology (AI-powered pre-construction software)
- **Target customers**: B2B – general contractors, subcontractors, estimators, and construction professionals across residential and commercial projects
- **Mission or purpose statement**: "To bring the construction industry into the future with smart, easy-to-use tools and accessible AI" – [togal.ai/careers](https://www.togal.ai/careers)

## Products & Services
- **Togal.AI Takeoff**: Cloud-based software that uses AI and machine learning to automatically detect, measure, label, and count spaces and features on architectural drawings, achieving up to 98% accuracy and reducing takeoff time by 80%. Supports multiple file types and real‑time collaboration.
- **Togal.CHAT**: A proprietary natural‑language interface that lets users "talk" to their construction plans—asking questions about materials, quantities, and specs directly on the drawings.
- **Compare & Analyze**: Drawings comparison tool to quickly quantify changes between plan revisions with a single click.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of approximately $4.0M; total funding of $8.8M (as of latest data on LinkedIn)
- **Notable Investors/Partners**: The company raised multiple rounds including a $5.0M Seed round in March 2023 (3 investors) and earlier venture rounds. Specific investor names were not disclosed in available sources.
- **Growth Signals**: Headcount grew 103.3% year‑over‑year to 48 employees; operates in 14 countries; LinkedIn follower base grew 42.7% year‑over‑year; rated 5.0/5.0 on employer reviews (5 reviews).

## Competitive Advantages
- **Built by builders**: The team includes experienced construction professionals who understand estimators’ pain points, resulting in a tool that solves real‑world challenges rather than adding complexity.
- **Proprietary AI accuracy**: Up to 98% accuracy on floor plan detection, significantly reducing rework and cost overruns.
- **Cloud‑native collaboration**: Multiple team members and subcontractors can work on the same takeoff in real time, a major differentiator in an industry still reliant on desktop‑based tools.
- **Togal.CHAT**: Unique natural‑language interface that allows estimators to interact with drawings conversationally—no other construction takeoff tool offers this feature.

## Strategic Focus
- **Product expansion**: Continuing to add AI capabilities (e.g., image search, trade‑specific automation) and refining Togal.CHAT.
- **Market penetration**: Growing from mid‑market contractors to larger enterprise customers, with a global footprint (14 countries).
- **Talent acquisition**: Aggressively hiring across engineering, sales, and customer success to support rapid growth (headcount doubled in the past year).

## Why Work Here
- **Culture highlights**: Described as a "human‑first technology company" with core values of innovation with purpose, people first, ideas over titles, and curiosity as a superpower. [togal.ai/careers](https://www.togal.ai/careers)
- **Work policy**: Offers flexible PTO and meaningful benefits; remote/hybrid policy not explicitly stated but the team is distributed across the U.S. and several European countries, suggesting flexible arrangements.
- **Notable perks**: 5.0/5.0 employee rating on LinkedIn across work‑life, compensation, culture, and career growth (based on 5 reviews). Emphasis on low hierarchy and empowering all voices.
- **Engineering culture**: 28% of staff is technical; leadership actively hires from top talent pools (e.g., former employees of Coastal Construction, ConstructConnect, Tribe AI). The CTO, Oleksandr Paraska, leads a growing engineering org.

## Sources
1. [togal.ai](https://www.togal.ai/)
2. [togal.ai/careers](https://www.togal.ai/careers)
3. [togal.ai/about](https://www.togal.ai/about)
4. [linkedin.com/company/togal-ai](https://www.linkedin.com/company/togal-ai)
5. [jobs.ashbyhq.com/togal-ai](https://jobs.ashbyhq.com/togal-ai)

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