---
title: 'Customer Success Manager at Tracksuit Limited'
canonical: 'https://feeny.ai/job/customer-success-manager-tracksuit-limited-new-york-f6vtyj05vmz4'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager at Tracksuit Limited

- **Company:** Tracksuit Limited
- **Location:** New York, NY
- **Compensation:** $95k–$125k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-30
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/tracksuit-limited/d193aa30-6059-4069-849a-0ebcccb1ce46

## Job description

As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.

## Why this role exists

At Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave. You’ll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit’s expansion.

What you'll do:

- Onboard & activate: Set clear success plans and get customers to first value quickly.
- Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
- Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
- Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
- Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
- Level up the journey: Champion playbooks and continuously improve our customer experience.
- Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.

What you'll bring:

- 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
- Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
- Brand & marketing fluency—you get why brand matters and how to prove it.
- Data-literate and product-curious; comfortable guiding conversations with dashboards.
- Excellent written & verbal comms across exec, user and technical audiences.
- Tools familiarity (we use Vitally, HubSpot, Subskribe, Notion, Google Workspace).
- Our flavour of High Care + High Performance: kind, organised, ambitious, team-first.

What success looks like (first 12months)

- Portfolio hits GRR/NRR targets with reliable, inspection-ready forecasts.
- Every account has a documented success plan and healthy adoption baseline.
- Clear expansion pipeline with repeatable motions aligned to ICP & segment.
- Customer insights inform roadmap, marketing narratives, and enablement.
- Playbooks improved with your fingerprints.

Why join us at Tracksuit? As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don’t take our word for it!

At just over 4 years old, we're incredibly grateful and excited to be working with over 1000+ epic brands across USA, Canada, NZ, AU and UK, like David Jones, Tiffany & Co, frank body, Heaps Normal, Go-To-Skincare, Arnotts, MyFitnessPal, Bondi Sands and more.

Tracksuit’s vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.

We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

Underpinning the experience are our great benefits, including: ⦿ Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team ⦿ Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success. ⦿ Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave. ⦿ Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work. ⦿ A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel. ⦿ Flexible working: We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.

But don’t take our word for it! You’ll be joining the: Mumbrella Marketing Company of the Year 2022 HRD Employer of Choice <200 Staff 2024 NZ Hi Tech Awards, Emerging Company of the Year 2024 AFR Best Place to Work Media and Marketing (4th place) 2024

🐾 FYI - We’re pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos.

## About Tracksuit Limited

## Company Overview
- **One-liner**: Tracksuit is a brand tracking platform that helps marketers continuously measure brand health, demonstrate ROI, and earn boardroom trust through an always-on, intuitive dashboard.
- **Entity Type**: Private (Series B)
- **Headquarters**: Auckland, New Zealand
- **Founded**: 2021
- **Founders**: Connor Archbold (Co-CEO)

## Core Business
- **Industry**: Market Research / Brand Tracking
- **Target customers**: B2B – modern consumer brands, marketing teams (CMOs, Brand Managers, Insights Leads)
- **Mission**: “Giving brand building a seat at the board table” – making brand performance as measurable and valued as any other business asset.

## Products & Services
- **Tracksuit Dashboard**: SaaS platform that continuously surveys thousands of consumers across key markets to deliver always-on brand funnel and perception insights. Provides easy-to-read metrics, trend analysis, and board-ready reports without needing a research degree.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue ~USD 14.6M (2025 estimate) | **Total Funding**: USD 43.7M
- **Notable Investors/Partners**: VMG Partners (led Series B), Altos Ventures, Footwork, Blackbird Ventures
- **Growth Signals**:
  - Headcount grew 32.7% YoY to 186 employees
  - Active job postings up 227.3% year-over‑year
  - Offices in Auckland, Sydney, New York, and London
  - Expanding into US and UK markets with dedicated teams

## Competitive Advantages
- **Easy, affordable brand tracking**: Replaces expensive, slow periodic studies with a low‑cost, always‑on dashboard.
- **Globally consistent methodology**: Same survey approach across all markets, enabling apples‑to‑apples comparisons.
- **In‑house expert support**: Dedicated brand partners and data science team help clients interpret and act on insights.
- **Strong brand ethos**: “Tracksuit” is built for speed, comfort, and practicality – a culture that attracts ambitious, kind, and smart talent (the “Track Team”).

## Strategic Focus
- Deepening presence in the US and UK markets
- Investing in AI and data science (e.g., Senior Data Scientist - Marketing Science, AI GTM Lead)
- Scaling partnerships and customer success teams to support growing client base
- Building out the “Tracksuit Studio” creative offering to complement tracking data

## Why Work Here
- **Culture**: Tight‑knit, ambitious, transparent team. Complete compensation transparency, open goals and feedback.
- **Work Policy**: Hybrid offices in Auckland, Sydney, New York, and London; flexible working arrangements.
- **Perks**:
  - ESOP for all permanent employees
  - Six weeks annual leave (20 statutory + 2 bonus weeks)
  - 12 weeks paid parental leave
  - L&D budget using the 3E framework (Education, Exposure, Experience)
  - Well‑being bonus (e.g., gym, retreat, hobbies)
  - SPARK fund for peer‑to‑peer recognition without approval
  - Premium EAP for mental health support
- **Hiring Process**: CV review → Career Conversation → Interview; gift card sent to all second‑stage interviewees.
- **Open Roles** (sample): Senior Data Scientist, Engineering Manager, Customer Success Team Lead, Head of Legal, Head of Finance, Growth Account Executive.

## Sources
1. [gotracksuit.com/about](https://www.gotracksuit.com/about)
2. [gotracksuit.com/careers](https://www.gotracksuit.com/careers)
3. [linkedin.com/company/gotracksuit](https://linkedin.com/company/gotracksuit)
4. [cbinsights.com/company/tracksuit](https://www.cbinsights.com/company/tracksuit)
5. [jobs.lever.co/tracksuit-limited](https://jobs.lever.co/tracksuit-limited)

## Other roles at Tracksuit Limited

- [Talent Partner](https://feeny.ai/job/talent-partner-tracksuit-limited-auckland-gwa3bxsy4eh0) — Auckland, New Zealand
- [Senior Customer & Lifecycle Marketing Manager](https://feeny.ai/job/senior-customer-lifecycle-marketing-manager-tracksuit-limited-sydney-5xtzf9nhsqvt) — Sydney, Australia
- [Manager, Customer Success](https://feeny.ai/job/manager-customer-success-tracksuit-limited-new-york-xvz6nb90thdw) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tracksuit-limited-sydney-0t3967q86fyh) — Sydney, Australia
- [Principal Measurement Scientist](https://feeny.ai/job/principal-measurement-scientist-tracksuit-limited-sydney-te9pf034rtph) — Sydney, Australia
- [Senior Governance Specialist](https://feeny.ai/job/senior-governance-specialist-tracksuit-limited-auckland-0ety0jyc3g84) — Auckland, New Zealand
- [Agency Partner Manager](https://feeny.ai/job/agency-partner-manager-tracksuit-limited-new-york-yg2km794jdz4) — New York, NY
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- [Engineering Manager](https://feeny.ai/job/engineering-manager-tracksuit-limited-auckland-frq182a2j2y1) — Auckland, New Zealand
- [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-tracksuit-limited-auckland-6cmhz3a91n2a) — Auckland, New Zealand