---
title: 'Customer Success Manager at Tractable'
canonical: 'https://feeny.ai/job/customer-success-manager-tractable-warsaw-ja97atjehjr3'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager at Tractable

- **Company:** Tractable
- **Location:** Warsaw, Poland
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/tractable/9a65b211-9fd6-4b5c-9ee9-1fd85057205c

## Job description

Why Tractable? We combine world-class AI research with real-world applications that make a difference. At Tractable, you’ll collaborate with brilliant minds, work on transformative projects, and contribute to technology that helps people when they need it most.

## About the role

As a Customer Success Manager you will work directly with our insurance customers in EMEA to make sure they get real business value from our AI, and consequently renew and grow with us. You will own the complete post-sales lifecycle for your portfolio of customers, and you will be accountable for retention and growth. Two of Poland’s largest motor insurers sit at the centre of your portfolio. You will be the person they deal with day-to-day. Alongside them you will carry a wider portfolio of European insurance customers, and the shape of that portfolio will change as the region grows. This is a highly visible position. You will work directly with senior claims executives and help them change how their organisations handle motor claims, working alongside our product, AI research and delivery teams to get there. The role is a fixed-term contract of 12-18 months. It is a small team, so you will own your accounts outright from early on. Expect regular travel to your customers.

## What you'll do

- Own the relationship. Run the operating cadence with your accounts: regular operational calls, performance reviews, and quarterly business reviews with senior stakeholders.
- Build relationships far and wide. Create strategic relationships with key stakeholders, from claims handlers and technical teams through to Chief Claims Officers, line-of-business leaders and digital innovation leaders. Expand beyond your initial sponsors to uncover new opportunities.
- Build a joint success plan. Agree specific financial and operational metrics with each customer, then monitor outcomes and platform consumption against them.
- Drive adoption. Define and run an effective onboarding and training programme for new users, promote engagement at all levels of the customer organisation, and push the process changes that turn our AI into measurable value.
- Quantify the value delivered. Know what the customer has actually gained, be able to prove it, and take proactive action when the numbers are not where they should be.
- Protect account health. Anticipate, identify and mitigate risks early, with support from internal teams and customer executive stakeholders.
- Be the customer’s voice in the product. Analyse how our AI performs on your accounts, work with product and engineering on improvement opportunities, and bring feedback back in a form the team can act on.
- Lead renewals and growth. Own contract renewals. Scope up-sell and cross-sell opportunities, build the close plan, and partner with Business Development to pursue them.
- Be an expert on our product. Know it well enough to train users, debug problems with them, and be credible with technical teams on both sides.

## What we're looking for

- Fluent Polish, written and spoken. You will run the relationship with our Polish customers entirely in Polish, from operational calls to business reviews to difficult conversations.
- Fluent English. Our working language across the company.
- 3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy.
- A track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations.
- Strong analytical skills, including experience quantifying business value and defending it to a customer.
- Comfort with technical products, data and operational metrics. You do not need to code, but you should be happy in the detail.
- A strong ownership mentality and a relentless customer focus.

Salary band: 230-260zł base + variable (mid level) / 260-325zł base + variable (senior) Diversity commitment At Tractable, we are committed to building a diverse team and inclusive workplace where people’s varied backgrounds and experiences are valued and recognised. We encourage applications from candidates of all backgrounds and offer equal opportunities without discrimination.

## About Tractable

## Company Overview
- **One-liner**: Tractable builds AI-powered visual assessment tools that enable fast, accurate damage appraisals for vehicles and properties, accelerating claims, repairs, and recycling.
- **Entity Type**: Private (Series E, raised $65M in 2023)
- **Headquarters**: London, England, United Kingdom (5 Appold Street, Broadwalk House, EC2A 2DA)
- **Founded**: 2014
- **Founders**: Raz Ranca (Co-founder & CTO) and other co-founders (not publicly named in provided sources)

## Core Business
- **Primary industry/industries**: Artificial intelligence, insurtech, automotive, property insurance
- **Target customers**: B2B – insurers, repairers, recyclers, fleet & rental companies, dealerships
- **Mission or purpose statement**: “Transforming how people live and work across industries—freeing employee time for higher-value tasks, improving customer experiences, accelerating repairs, and driving greater recycling efforts.”

## Products & Services
- **AI Damage Assessment (Vehicles)**: SaaS platform that analyzes user-submitted images to provide ultra-precise damage estimates, certainty scores, and part identification. Used for claims, check-ins, fleet maintenance, and salvage bidding.
- **AI Damage Assessment (Properties)**: Extends the same computer vision technology to property insurance, enabling faster, more accurate home damage appraisals.
- **Salvage Parts Identification**: AI identifies reusable parts from damaged vehicles, supporting recycling and reducing waste.
- **Integration APIs**: Open APIs for seamless integration with existing claims, repair, and inventory systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding $184.83M (Series E, 2023); processes over $2 billion in vehicle repairs and purchases annually
- **Notable Investors/Partners**: Insight Partners, Georgian, SoftBank, Ignition Partners, K5 Global Technology, and 42+ other investors. Serves 35+ world-leading insurance and automotive companies, including 10+ Fortune Global 500.
- **Growth Signals**: Expanding from automotive into property insurance; global office presence across Europe, North America, and Asia; 350+ employees; recognised as a “Startup of the Year” and certified Great Place to Work.

## Competitive Advantages
- **Proprietary AI trained on millions of real-world images**, delivering pixel-level precision and certainty scores.
- **Scalable architecture** handling thousands of claims daily while identifying salvageable parts.
- **Continuous improvement** – AI learns from every deployment and client feedback.
- **Open API integration** allows easy embedding into existing workflows.
- **First-mover advantage** in AI-driven auto appraisal with strong adoption among top insurers.

## Strategic Focus
- Extend AI capabilities from automotive to property assessment (homes).
- Increase recycling and sustainability by improving salvage part identification.
- Expand into new geographies (North America, Asia) and verticals (fleet, dealerships, rental).
- Deepen partnerships with Fortune Global 500 companies.

## Why Work Here
- **Culture**: Recognised as a “Startup of the Year” and certified Great Place to Work. Values include “act with urgency,” “be an owner,” “be bold,” “help colleagues succeed,” “create raving fans,” and “face hard truths.”
- **Work model**: Hybrid – flexible remote/office policy; employees can work from abroad up to 6 weeks per year.
- **Offices**: London (HQ), New York, Toronto, Tokyo, Warsaw, Paris, Milan, Spain, Romania, Bangkok.
- **Engineering & Research**: “Engineering AI for good” – applied research team works on deep learning breakthroughs; tech stack includes Java, Python, and modern ML frameworks.
- **Perks**: Not detailed in sources, but emphasis on autonomy, collaboration, and solving meaningful real-world problems.

## Sources
1. [tractable.ai – Homepage](https://tractable.ai/)
2. [tractable.ai – About us](https://tractable.ai/about-us/)
3. [tractable.ai – Careers](https://tractable.ai/careers/)
4. [Built In – Tractable Careers, Perks & Culture](https://builtin.com/company/tractable)
5. [CB Insights – Tractable Company Profile](https://www.cbinsights.com/company/tractable)

## Other roles at Tractable

- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-london-h94ds94x47z9) — London, United Kingdom
- [Manufacturing Technician](https://feeny.ai/job/manufacturing-technician-tractable-salt-lake-city-1zy6aayx3mwr) — Salt Lake City, UT
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-wayvia-united-states-ttty050a1gqq) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-easygenerator-dubai-gpgahav0r5r1) — Dubai, United Arab Emirates
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-impact-com-madrid-9v8bfnvnqfcb) — Madrid, Spain
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-alayacare-toronto-ate391dp5t5m) — Toronto, Canada
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tiger-data-united-states-nfn4m2p6kfg1) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-root-global-berlin-dhyvzh4a830k) — Berlin, Germany
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-reo-dev-bengaluru-xk4g87z8saj0) — Bengaluru, India
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-stotles-london-ewjatz54ypyj) — London, United Kingdom