---
title: 'Customer Success Manager at TrashLab'
canonical: 'https://feeny.ai/job/customer-success-manager-trashlab-united-states-779cw0wqn0zc'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at TrashLab

- **Company:** TrashLab
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/trashlab/am9icG9zdDrsiXCDzOZbjcm7B5a3jLk6

## Job description

TrashLab is the AI-native operating system for waste and recycling haulers across the US and Canada. We replace legacy point solutions with modern technology and AI agents that do real work in the truck, at the scale house, and on the phones. Our platform runs the full operational stack: CRM, billing, dispatch, routing, scale and recycling workflows, driver app and customer portal. Haulers use TrashLab to grow revenue and better serve their customers.

Since launching in 2023, TrashLab has scaled rapidly: live in 40+ states across hundreds of haulers and revolutionizing a $100B+ category with cutting edge technology. And our ambition goes beyond software — over time, we aim to become the financial and operational network that powers the industry. We recently completed our Series A from top-tier investors, and we're hiring a smart, ambitious team that will define what modern hauler technology will look like for the next decade. We move fast and care deeply about the operators we serve. Learn more at trashlab.com.

## About the Role

We're hiring a Customer Account Manager to own a portfolio of haulers post-onboarding — renew them, expand them, and make them famous as references.

The role spans Customer Experience and Sales & Marketing: renewals on one side, expansion on the other.

You will:

- Own a book of named hauler accounts: run quarterly business reviews, track product adoption, identify expansion opportunities, and forecast renewals accurately.
- Drive expansion — upsell additional product modules, add-ons (extra users, additional routes, AI dispatcher tiers), and multi-site rollouts.
- Own renewals — both the forecast and the close. Catch risk early and bring in leadership when a deal needs air cover — what good looks like: 95%+ GRR and 115%+ NRR across your book.
- Build customer relationships that compound: deep knowledge of each hauler's operation, named champions on their team, and a reputation for getting things done.
- Source customer references, case studies, and testimonials — partner with Marketing to turn happy customers into pipeline.
- Use AI account briefs, automated health scoring, and CRM hygiene tools to spend more time with customers and less on admin.

You are a great fit if:

- You have 3+ years in B2B SaaS Account Management or CSM roles with renewal and expansion responsibility.
- You can hold a number — quota, net retention, gross retention — and forecast accurately and reliably.
- You can nurture a relationship over time without being transactional — both modes, switched at the right moment.
- You're AI-forward — you put AI briefs, health scoring, and automation to work so admin doesn't eat your customer time, or you're eager to learn.
- You're comfortable selling to mid-market operators — owner-operators, ops VPs, and CFOs at small-to-mid-market hauler companies.
- You're a highly organized async communicator — you live in the CRM, not despite it.

## Compensation

The base pay range for this role is competitive and includes equity. Benefits include unlimited PTO, health, vision, and dental insurance, and 401k.

## About TrashLab

## Company Overview
- **One-liner**: TrashLab provides an all-in-one operating system for waste haulers, integrating dispatch, billing, routing, CRM, AI order taking, and driver tracking to streamline operations.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: John Tan (Co-Founder & CTO) and one other co-founder (name not publicly disclosed)

## Core Business
- **Primary industry**: Waste management software / Technology, Information and Internet
- **Target customers**: B2B – waste haulers (SMB, mid-market, municipal)
- **Mission or purpose**: “Improve the bottom line of waste haulers and sustainability in our waste system through modern software solutions.” [trashlab.com](https://trashlab.com/about-us)

## Products & Services
- **TrashLab Platform (SaaS)**: A cloud-based, all-in-one system that combines dispatch, route optimization, CRM, billing, customer portals, driver proof of service, reporting, and AI‑powered order taking. It replaces multiple disconnected tools and automates workflows. [trashlab.com](https://trashlab.com/careers)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric (Funding)**: **$4M total** – Seed round of $3M (Dec 2023, led by Harlem Capital) and Pre‑Seed round of $1M (Aug 2022). [linkedin.com](https://linkedin.com/company/trash-lab)
- **Notable Investors / Partners**: Harlem Capital (lead investor)
- **Growth Signals**:
  - Headcount growing: 13 employees (+13.3% YoY) per LinkedIn, with 3 active job postings and a +200% quarterly job posting trend.
  - Distributed workforce across 6 countries (US, Brazil, Ukraine, Argentina, Bulgaria, Uruguay).
  - LinkedIn followers: 2,040 (+54.3% yearly).
  - First company offsite held in Mexico City (Jan 2025). [linkedin.com](https://linkedin.com/company/trash-lab)

## Competitive Advantages
- **Niche focus**: Built exclusively for the waste hauling industry, addressing workflows that general‑purpose software cannot handle (e.g., dumpster tracking, driver proof, AI order taking).
- **Integrated platform**: Replaces multiple legacy tools (QuickBooks, HubSpot, Google Maps, etc.) with a single operating record, reducing friction and data entry.
- **AI‑first approach**: Embeds AI agents into dispatch, order taking, and sales workflows, giving haulers a modern edge.

## Strategic Focus
- **Current priorities**: Scaling the sales organization (hiring Head of Sales, Director of Demand Generation), expanding product engineering and AI agent capabilities, and building out customer success and implementation teams.
- **Direction**: Deepen AI‑optimized routing and agentic workflows, grow the customer base across SMB, mid‑market, and municipal haulers, and continue to reduce administrative overhead for operators.

## Why Work Here
- **Culture highlights**: Growth mindset, autonomy, ownership, and a remote‑first hybrid environment. The team values learning and collaboration, with a recent offsite in Mexico City.
- **Remote / hybrid policy**: Hybrid workspace – employees combine remote work with on‑site time at the San Francisco HQ. Many roles are open to remote candidates in LATAM and Eastern Europe.
- **Notable perks / engineering culture**:
  - Small, distributed team (13–19 people) with a flat structure and direct impact.
  - Tech stack: Python, React, React Native, TypeScript, Postgres, Mapbox, Stripe, and AI/ML tools.
  - Active hiring for Product Engineer, Software Engineer, Engineering Manager, and GTM Engineer.
  - Emphasizes AI‑driven product development and agentic systems. [builtin.com](https://builtin.com/company/trashlab)

## Sources
1. [trashlab.com/careers](https://trashlab.com/careers)
2. [trashlab.com/about-us](https://trashlab.com/about-us)
3. [linkedin.com/company/trash-lab](https://linkedin.com/company/trash-lab)
4. [builtin.com/company/trashlab](https://builtin.com/company/trashlab)
5. [builtin.com/company/trashlab/jobs](https://builtin.com/company/trashlab/jobs)

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