---
title: 'Customer Success Manager at Trayd'
canonical: 'https://feeny.ai/job/customer-success-manager-trayd-manhattan-p842n3rn3ejg'
type: 'job'
last_seen: '2026-10-11'
---

# Customer Success Manager at Trayd

- **Company:** Trayd
- **Location:** Manhattan, NY
- **Compensation:** $120k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-11
- **Apply:** https://jobs.gem.com/buildtrayd-com/am9icG9zdDrDNCpaeFVX9seCnJPXY8JJ

## Job description

Customer Success Manager

New York, NY (in-person, Manhattan) $120,000 to $140,000 base salary + bonus + Meaningful Series A equity

## About Trayd

Trayd is solving the oldest problem in America: how do we build physical infrastructure that lasts generations? We’re replacing manual processes and legacy systems with AI-native software built around how construction actually runs. Companies using our software have built some of America’s greatest infrastructure projects like the Buffalo Bills’ Highmark Stadium and JFK International Airport.

We're building the category-defining back office for trade contractors with a platform that runs live payroll, job costing, and accounting workflows every week for the hardest-working people in the country. We grew 600% over the last year with a lean team of ~30, made up of some of the sharpest and most driven talent in New York.

We were in Y Combinator’s Summer 2023 batch and have raised over $15 million from Tier 1 investors. We’re proudly and permanently based in NYC. We’re in the next phase of growth, and every hire here directly shapes what customers see next.

## The role

We're hiring a Pro Services CSM to own the day-to-day relationship for Trayd's Professional Services accounts (accounts that have opted into managed service tiers), plus the front-loaded onboarding window every new account gets at go-live, regardless of tier.

This is a narrower, deeper seat than a standard CSM book: a named list of accounts, with standing weekly cadence on the highest-touch names on it. You run adoption and proficiency, with an eye toward the commercial relationship.

Critical skills for this role

- Comfortable running a standing weekly cadence with the same client, sometimes multiple calls a week, without it feeling rote to either side.
- A trusted operator, not just a trusted advisor. Professional Services clients are paying for hands-on execution (training, proficiency, adoption), not just check-ins.
- Enough technical range to run day-to-day account coordination without personally owning every domain question. You know when to pull in a Product Consultant rather than solve it yourself.
- Onboarding chops. The front-loaded window at go-live is high-stakes and time-boxed, and what doesn't get fixed there becomes a support ticket or a churn risk later.
- Comfortable being the named point of contact a client escalates to directly.

## What you’ll do

Own the onboarding window

- Run the front-loaded, high-touch window every new account gets starting at go-live: training, proficiency building, adoption habits.
- Know the exit criteria cold. At the window's close, the account either continues on a paid tier or moves to the standard support motion. Run the named accounts
- Own the standing cadence, up to several calls a week on the highest-tier accounts, for your named strategic list.
- Drive adoption and proficiency as the core deliverable. This is what the account is paying for.
- Pull in a Technical Success Consultant for domain-specific depth (custom reports, audits, multi-entity configuration) rather than carrying it solo. Coordinate, don't collide
- Stay in lockstep with the commercial team on your accounts on renewals, contract changes, and the executive relationship.
- Flag utilization gaps, adoption risk, or expansion signals to the AM rather than acting on them commercially yourself.

## Why this role is different

- Named accounts, real depth. A short, high-touch list instead of a wide book.
- The clearest onboarding mandate in CS. You own the moment that determines whether an account ever needs to be rescued later.
- Built-in technical backup. You're never expected to be the domain expert alone, which is what Product Consultants are for.

## Who you are

- Experience owning high-touch, high-cadence client relationships: implementation, professional services, or a senior CS or CSM seat.
- Comfortable running structured onboarding or training programs with defined milestones and exit criteria.
- Coordinates well with a commercial counterpart, an AM or a sales rep, without needing to own that side of the relationship.
- Organized enough to run several standing weekly cadences in parallel without dropping a thread.
- NYC-based or ready to relocate quickly.

## Nice to have

- Experience in a named strategic account seat specifically, not just a general CSM book.
- Payroll, compliance, or construction-adjacent domain exposure.
- Comfort with AI tools for account prep and training or QBR material.

Working style

This is an in-person role in Manhattan, five days a week. We move quickly, collaborate constantly, and value people who take initiative and ownership.

## Compensation/Benefits

Base Salary $120,000 to $140,000 plus variable Meaningful Series A equity

## Benefits

- Healthcare: Comprehensive medical, dental, and vision insurance options for employees and dependents
- Unlimited/Flexible PTO
- 401(k) Retirement Plan
- Free lunch (Mon–Wed) and dinner (Mon–Thu after 7:30pm) for in-office roles

Trayd is unable to sponsor or take over sponsorship of employment visas for this role. Candidates must be authorized to work in the US.

The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, interview performance, and location.

Trayd provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

## About Trayd

## Company Overview
- **One-liner**: Trayd is an all-in-one construction back office operating system that automates payroll, HR, compliance, and labor cost tracking for specialty trade contractors.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Anna Berger (CEO) and Cara Kessler (CTO)

## Core Business
- **Primary industry**: Construction technology (payroll, compliance, workforce management)
- **Target customers**: B2B – specialty trade contractors (e.g., electricians, plumbers, ironworkers, concrete crews) and subcontractors in commercial construction
- **Mission or purpose**: “Build the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.” ([ycombinator.com](https://www.ycombinator.com/companies/trayd))

## Products & Services
- **Trayd Platform (SaaS)**: A unified workforce management solution that captures time data directly from the field, automatically calculates variable pay rates (union, prevailing wage, multi-state), runs payroll in under 30 minutes, generates certified payroll reports, and offers Earned Wage Access for workers. Includes compliance automation, job costing, and accounting workflow integration. ([buildtrayd.com](https://www.buildtrayd.com/))

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$17M**; revenue grew **over 600% year-over year** as of early 2026; processes tens of millions of payroll dollars weekly. ([crunchbase.com](https://news.crunchbase.com/venture/construction-tech-automation-trayd-ai-seriesa/))
- **Notable Investors/Partners**: White Star Capital (Series A lead), Y Combinator, Suffolk Technologies, RXR Realty. ([crunchbase.com](https://news.crunchbase.com/venture/construction-tech-automation-trayd-ai-seriesa/))
- **Growth Signals**: Headcount grew **173% YoY** to 34 employees; expanding nationally beyond the Northeast; customer base includes hundreds of contractors such as United General Contractors, Wohl Diversified Services, and Titan Structural Group. ([linkedin.com](https://www.linkedin.com/company/traydinc), [crunchbase.com](https://news.crunchbase.com/venture/construction-tech-automation-trayd-ai-seriesa/))

## Competitive Advantages
- **Designed from day one for construction complexity**: Handles multiple pay rates per worker per day, union rules, prevailing wage requirements, and multi-state taxes – capabilities generic payroll platforms like ADP and Paychex struggle with.
- **Closed-loop system**: Merges real-time time tracking with payroll automation, eliminating manual data entry and reducing weekly payroll processing from 14 hours to under 30 minutes.
- **Earned Wage Access**: Workers can instantly access earned wages, improving retention and cash flow for contractors.
- **USA-based bilingual support**: In-house team (English & Spanish) with no call centers or handoffs. ([buildtrayd.com](https://www.buildtrayd.com/))

## Strategic Focus
- **National expansion**: Currently strong in the Northeast (high union density), now scaling across the U.S. to serve more specialty trade contractors.
- **Deepening infrastructure**: Building deeper capabilities for union rules, job costing, and accounting workflows to become the single back-office OS for construction.
- **Product-led growth**: SaaS model with transparent pricing tied to worker count; targeting the $1.4 trillion U.S. construction industry still dominated by spreadsheets and legacy systems. ([buildtrayd.com/careers](https://www.buildtrayd.com/careers))

## Why Work Here
- **Impact**: Join a small, fast-growing team (34 employees) building software that directly improves the lives of construction workers and the efficiency of contractors in a $2T+ industry.
- **Culture**: “Come build with us” – the careers page emphasizes a mission-driven, hands-on environment. Founders come from construction family (Berger) and LinkedIn engineering leadership (Kessler).
- **Work model**: Distributed across the U.S. and Mexico (80% U.S., 2% Mexico); likely remote-friendly. Open roles include Senior Fullstack Engineer, Implementations Analyst, and Product Operations Associate. ([linkedin.com](https://www.linkedin.com/company/traydinc))
- **Engineering focus**: CTO Cara Kessler was LinkedIn’s web platform lead for 10 years; technical team makes up 15% of headcount. Strong emphasis on building robust infrastructure for a complex industry.

## Sources
1. [buildtrayd.com/careers](https://www.buildtrayd.com/careers)
2. [buildtrayd.com](https://www.buildtrayd.com/)
3. [linkedin.com/company/traydinc](https://www.linkedin.com/company/traydinc)
4. [ycombinator.com/companies/trayd](https://www.ycombinator.com/companies/trayd)
5. [crunchbase.com](https://news.crunchbase.com/venture/construction-tech-automation-trayd-ai-seriesa/)

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