---
title: 'Customer Success Manager at Treering'
canonical: 'https://feeny.ai/job/customer-success-manager-treering-remote-kvtxa5gzr01j'
type: 'job'
last_seen: '2026-10-26'
---

# Customer Success Manager at Treering

- **Company:** Treering
- **Location:** Remote
- **Compensation:** $63k–$68k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/treering/dca04971-542e-409b-b73c-d07f58d48674

## Job description

## About Treering

At Treering, we help people capture and preserve life’s most meaningful moments, from school milestones to unforgettable travel experiences. Our innovative memory-as-a-service platform combines intuitive, AI-enabled tools with a seamless user experience to make creating personalized keepsakes easy and joyful. We’re a fast-growing, purpose-driven company expanding beyond yearbooks into travel and experiential memories, and we’re equally intentional about creating a workplace where people feel supported, empowered, and connected to the impact of their work.

Job Description: As a Customer Success Manager at Treering, you will manage day-to-day customer interactions and help customers achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support, while collaborating with internal teams to ensure smooth solution delivery.

Key Responsibilities:

- Build and maintain strong relationships with customers, acting as their main point of contact during the contract period.
- Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges.
- Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services.
- Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions.
- Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services.
- Communicate effectively with customers about product updates, new features, and best practices.
- Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period.
- Document and report on customer feedback, challenges, and successes to the leadership team.
- Proficiency with CRM software and customer support tools.

Requirements:

- 2-3 years of experience in Customer Success, Account Management, or a related field.
- Strong communication and relationship-building skills.
- Ability to manage multiple customer accounts and prioritize tasks efficiently.
- Problem-solving mindset with a proactive approach to addressing customer needs.
- Experience working with software, SaaS, or tech-related companies is a plus.
- Excellent teamwork and collaboration skills with the ability to work cross-functionally.
- Flexibility and adaptability to work in a fast-paced, evolving environment.
- Proficiency with CRM software and customer support tools.

Why Join Us?

- Gain valuable experience working with a dynamic team in a fast-growing company.
- Flexible remote work environment.
- Opportunity to make a significant impact on customer satisfaction and retention.

If you’re passionate about creating meaningful customer relationships and thrive in a collaborative, mission-driven environment, we’d love to hear from you. Join us in shaping memorable experiences for our customers and contributing to Treering’s continued growth. Apply today and help us deliver exceptional service to the communities we support.

## About Treering

## Company Overview
- **One-liner**: Treering is a memory-as-a-service platform that helps individuals and organizations turn life’s meaningful moments into personalized, premium physical keepsakes using AI-driven design and just-in-time printing.
- **Entity Type**: Private (Series B; total funding $7.6M)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2009 (also reported as 2010)
- **Founders**: Aaron Greco, Brady McCue, Kevin Zerber, Chris Pratt

## Core Business
- **Primary industry/industries**: Memory keepsakes, personalized photobooks and yearbooks, technology-enabled printing
- **Target customers**: B2B (schools, cruise lines, travel partners, brands) and B2C (families, individuals)
- **Mission or purpose statement**: “To preserve life’s most meaningful experiences through innovative memory solutions.”

## Products & Services
- **School Yearbooks**: White-label yearbook creation platform used by over 15,000 schools worldwide. Features AI-powered portrait layout and automated design tools.
- **Travel Photobooks**: Partnerships with MSC Cruises, Carnival Cruise Line, Norwegian Cruise Line, and Lindblad Expeditions allow guests to turn trip photos into custom, AI-built photobooks delivered after their voyage.
- **White-Label Memory Books**: Enables brands and organizations to create custom memory products for their customers, handling everything from design to printing and fulfillment.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding of $7.6M (Seed $1.0M, Series A $3.6M, Series B $3.0M)
- **Notable Investors/Partners**: Investors include Mike McCue (lead investor in Series A). Partners include MSC Cruises, Carnival Cruise Line, Norwegian Cruise Line, Lindblad Expeditions; also partners with school-related safety and inclusion initiatives.
- **Growth Signals**: 15,275+ schools served, 11.16 million books printed, 98% customer satisfaction, 17 years of experience, named a 2026 Inc. 5000 honoree. Employee headcount of 69 (+5% YoY), with recent hires in finance and product management.

## Competitive Advantages
- **Proprietary AI platform** that automates design and layout, reducing days-long processes to minutes.
- **Just-in-time digital printing** enables scalable, low-waste production of personalized keepsakes.
- **Established partnerships** with major cruise lines and a large school network, creating recurring revenue and brand loyalty.
- **End-to-end solution** – from photo upload and AI design to printing and delivery – removes friction for users.

## Strategic Focus
- Expanding beyond schools into travel, family, and other memory-keeping verticals.
- Incorporating more AI features into the platform to further simplify the creation process.
- Scaling the white-label service for brands and organizations to reach new markets.

## Why Work Here
- **Culture**: Mission-driven environment focused on preserving memories and making yearbook creation fun.
- **Work model**: Hybrid (San Francisco Bay Area) and remote options available (e.g., Senior Product Manager is remote).
- **Benefits**: 401k matching, medical/dental/vision insurance, flexible paid time off.
- **Engineering culture**: Emphasis on AI and automation; team includes Head of Engineering and Head of Product roles focused on innovation.
- **Growth opportunity**: Company is growing (Inc. 5000 honoree, expanding into new verticals) and actively hiring for key roles.

## Sources
1. [Treering About Page](https://www.treering.com/about)
2. [Treering Careers Page (Lever)](https://jobs.lever.co/treering)
3. [LinkedIn Company Page](https://linkedin.com/company/treering)
4. [Inc. 5000 Profile](https://www.inc.com/profile/treering)
5. [The Org Profile](https://theorg.com/org/treering)

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