---
title: 'Customer Success Manager at Typeform'
canonical: 'https://feeny.ai/job/customer-success-manager-typeform-united-states-37qmhg6ms7sc'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Typeform

- **Company:** Typeform
- **Location:** United States
- **Compensation:** $65k–$95k
- **Work type:** remote
- **Posted:** 2026-04-13
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/typeform/jobs/7812144

## Job description

## Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

We’re especially excited to hire someone based in the ET Timezone, where we’re looking to grow our presence.

## About the Team

The Customer Success Team is focused on helping Enterprise customers explore what’s possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools.

Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.

## About the Role

As a Customer Success Manager, you will be primarily responsible for partnering with Typeform’s Enterprise customers to help them achieve their business goals. You’ll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.

As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.

You’ll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes

## What you’ll do

- Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
- Introduce new opportunities to expand usage and optimize client experiences
- Use internal tools to monitor customer health, usage metrics, and progress
- Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
- Identify expansion opportunities and negotiate and close renewals
- Deliver account reviews and information around trends to leadership and cross functional teams
- Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.

## What you bring

- Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
- Easily builds rapport with customers and team members
- A proven track record of expansions and renewals
- Process-driven and analytical
- Can identify and communicate trends in their book of business
- Strong written and verbal communication skills
- Ability to breakdown and communicate technical terminology in a non-technical manner
- A passion for delivering the quality level of service
- Natural curiosity and enthusiasm
- A team-focused, collaborative instinct
- Flexible, open to change, and a sense of humor never hurts!

Extra awesome:

- You’re excited about the tools
- Time and work management skills to prioritize customer engagements and requests
- Previous experience working in a fast-paced organization

No one likes a guessing game — that’s why we're transparent about the salary range for this role. In addition to the base, we offer a 5-10% bonus depending on your level and performance. The range is broad because we tailor total compensation based on your location, experience, education, and skillset. We also want to ensure equitable pay across the team and alignment with market data — but let us handle those details. We’re committed to clarity and honesty, so feel free to ask us anything along the way.

Pay range $65,000—$95,000 USD

*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.

## About Typeform

## Company Overview
- **One-liner**: Typeform is a SaaS platform that enables businesses to build interactive, conversational forms, surveys, and quizzes designed to increase response rates and collect better data.
- **Entity Type**: Private (Series C)
- **Headquarters**: Barcelona, Spain (with a distributed team HQ in the United States)
- **Founded**: 2012
- **Founders**: Robert Muñoz, David Okuniev

## Core Business
- **Primary industry**: Software Development / SaaS (Form Building, Data Collection, Customer Engagement)
- **Target customers**: B2B (SMB to Enterprise), with use cases spanning marketing, sales, HR, product research, and customer success.
- **Mission or purpose**: To give forms a better look and feel—so customers can get more out of them. The core philosophy is that you should give people something before you can ask them for anything.

## Products & Services
- **Typeform (Core Platform)**: A conversational form, survey, and quiz builder designed to be visually engaging and user-friendly. It features conditional logic, video/audio responses, and a high degree of customization to boost completion rates.
- **Research Flow**: An AI-powered research tool that builds studies, conducts thousands of AI-moderated interviews (text, video, voice) at scale, and synthesizes findings to deliver deep insights in hours.
- **Growth Flow**: An automated workflow tool that enriches leads, creates customer segments, and sends personalized follow-up messages (email, SMS) to convert and retain customers.
- **Data Enrichment**: A feature that completes customer profiles using industry-leading match rates (up to 92% for B2B, 71% for B2C).
- **Verified Panel Recruitment**: A service to recruit targeted audiences for research using 400+ criteria and built-in incentive management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Total Funding of **$187.3M** (USD) across 5 rounds. Annual Revenue estimated at **€50.7M** (EUR).
- **Notable Investors/Partners**: Sofina (led Series C), General Atlantic (led Series B), Index Ventures (led Series A), Point Nine (Seed). Partners include Stripe, PayPal, Google Calendar, Calendly, and Salesforce.
- **Growth Signals**: Over 150,000 businesses use Typeform. Collects over 48 million responses monthly. Headcount has grown ~13.7% year-over-year to ~273 employees. Active job postings have increased significantly (monthly +40%, quarterly +366.7%).

## Competitive Advantages
- **High Response Rates**: Forms are designed to be conversational and visually engaging, achieving up to 3.5x more data and double the completion rate of traditional forms.
- **AI-Native Platform**: Deeply integrated AI for form creation (prompt-based), research moderation (Research Flow), and automated workflows (Growth Flow), setting it apart from legacy form builders.
- **Rich Data Capture**: Supports video, audio, and AI-generated follow-up questions, providing qualitative depth alongside quantitative data.
- **Strong Brand & Customer Base**: Trusted by over 150,000 businesses, including major brands like Apple, Airbnb, Uber, and Nike.

## Strategic Focus
- **AI-First Innovation**: Deepening AI capabilities across the entire platform, from form creation to research analysis and customer engagement automation.
- **Product-Led Growth**: Expanding the "Growth Flow" and "Research Flow" products to move beyond simple form building into a full customer lifecycle and insights platform.
- **Scaling the Team**: Actively hiring across multiple departments (Engineering, Product, Sales, Marketing) with a significant increase in job postings, indicating a phase of expansion.

## Why Work Here
- **Culture**: Emphasizes "Move as one team," "Champion customers," "Build strong bonds," and "Hold high expectations." The company values collaboration, customer-centricity, and a high-performance culture.
- **Work Model**: **Remote-first** company with an international team of over 250 employees from more than 35 countries. Has physical offices in Barcelona, Spain and San Francisco, US.
- **Engineering Culture**: Strong technical environment using a modern stack (Kubernetes, React, TypeScript, Python, Snowflake, etc.). The team is structured with a focus on product and engineering excellence.
- **Growth & Opportunity**: With a recent surge in hiring (+366.7% quarterly increase in job postings) and a focus on AI, there are significant opportunities for impact and career growth.
- **Benefits**: Competitive compensation and benefits are offered, with a focus on supporting professional growth.

## Sources
1. [typeform.com](https://www.typeform.com/)
2. [typeform.com/about-us](https://www.typeform.com/about-us)
3. [typeform.com/careers](https://www.typeform.com/careers)
4. [linkedin.com/company/typeform-](https://www.linkedin.com/company/typeform-)
5. [indeed.com/cmp/Typeform](https://www.indeed.com/cmp/Typeform)

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