---
title: 'Customer Success Manager, U.K. at Wunderkind'
canonical: 'https://feeny.ai/job/customer-success-manager-u-k-wunderkind-london-7w5msdbab8dy'
type: 'job'
last_seen: '2026-10-16'
---

# Customer Success Manager, U.K. at Wunderkind

- **Company:** Wunderkind
- **Location:** London, United Kingdom
- **Work type:** remote
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-16
- **Apply:** https://www.wunderkind.co/careers/?gh_jid=8236762

## Job description

Why You're Important To Us:

As a Customer Success Manager, you will help senior leaders at some of the largest, most recognisable brands in the world solve their most pressing digital problems through our cutting edge software platform.  The role involves a consultative and holistic approach to both digital marketing and client management — including building out comprehensive marketing strategies, executing and optimising those strategies, all while delivering next-level results and service.

You will be a strong leader who is looking to directly impact the digital marketing strategy of some of the top logos in history, and have a lot of fun while doing it.

If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

This position is in-office for 2 days a week out of our office in Central London.

Day In The Life:

- Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
- Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
- Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
- Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services

You Will Stand Out With:

- 2+ years of experience in client services, account management and/or digital marketing
- Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
- Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
- Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
- Strong technical skills or the ability to quickly learn technical concepts
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team
- Entrepreneurial spirit with with a healthy dose of humility

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Learn More About Our Company, Culture and 5 Core Values:

## DRIVE UNDENIABLE PERFORMANCE:

- Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
- Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible

## COME HUNGRY:

- Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more
- Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

## CARRY EACH OTHER:

- Unwavering commitment to culture, community, office events, and DEI initiatives
- Fully stocked snacks, beverages, and in-office weekly catered lunch
- Exceptional management training programs and internal opportunities for 1:1 coaching

## BOUNCE BACK:

- Company support and flexibility through all professional and personal development
- Generous work life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, Maternity & Paternity leave offerings

RESPECT PEOPLE, PRIVACY, IDEAS:

- Proud to be an equal opportunity and safe workplace
- Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

## About Wunderkind

## Company Overview
- **One-liner**: Wunderkind is an AI-powered performance marketing platform that uses identity resolution and real-time intent to automate personalized messaging and drive guaranteed revenue for brands.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, NY, USA
- **Founded**: 2010
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Performance marketing, AI-driven marketing, identity resolution, digital advertising
- **Target customers**: B2B – primarily mid-market to enterprise e-commerce, retail, and travel brands (e.g., Harley-Davidson, Kurt Geiger, AAA, True Botanicals)
- **Mission**: To scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. [wunderkind.co](https://www.wunderkind.co/about)

## Products & Services
- **Autonomous Marketing Platform (AMP)**: An AI-decisioning engine that uses identity resolution and real-time behavioral data to trigger personalized messages across email, SMS, onsite, and paid media. Integrates via SDKs, APIs, or existing ESPs/CDPs.
- **Wunderkind Identity Network**: A proprietary identity graph recognizing over 9 billion devices and observing 2 trillion digital events annually, enabling brands to identify anonymous traffic without relying on third-party cookies.
- **Wunderkind AI Decisioning Engine**: Agentic AI that learns and optimizes messaging in real-time based on individual consumer behavior.
- **Wunderkind Analytics**: Real-time performance dashboards (launched March 2025) for measuring campaign impact and ROI.
- **Wunderkind AI Experiences** (2025): Agentic messaging capabilities for smarter customer engagement.
- **Deployment Models**: Self-Service (plug into existing martech stack), Fully Managed (Wunderkind handles strategy/creative/optimization), or Hybrid partnership.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: $140M (as of 2026) [linkedin.com](https://www.linkedin.com/company/bewunderkind)
  - Total Funding: $151.85M across 8 rounds
  - Client-attributable revenue: Over $5 billion annually
  - Client base: 700+ brands (e.g., Harley-Davidson, Shinesty, Quad Lock)
- **Notable Investors**: Battery Ventures (led Series B in 2018), Silicon Valley Bank, Contour Venture Partners, Justin Yoshimura. Also acquired SmarterHQ (2020), Augur (2017), GoChime (2016).
- **Growth Signals**:
  - Revenue scale of $140M with proven ROI guarantees.
  - Recent product launches: AI Experiences, Shopify integration (Aug 2025), Build Framework for developers (Jun 2025), and partnerships with Braze and Bloomreach.
  - Global presence: Operations in 10 countries including UK, Canada, India, Australia, Norway.
  - Headcount: 397 employees (-21.4% YoY, indicating restructuring or contraction).

## Competitive Advantages
- **Largest identity network for marketers**: Proprietary graph tracking 9B+ devices and 2T+ digital events, providing higher match rates than typical ESPs/CDPs.
- **Revenue guarantee**: Wunderkind contractually guarantees a lift in revenue for clients, positioning itself as a top 1-3 revenue channel in client analytics.
- **Privacy-first, cookie-independent**: Works entirely with first-party data and consent; compliant with GDPR, CCPA, CPRA, ISO 27001, SOC 2 Type 2.
- **Seamless integration**: Does not require replatforming; plugs into existing marketing stacks (ESPs, CDPs, etc.).
- **Agentic AI decisioning**: Real-time optimization that adapts to individual behavior without manual rules.

## Strategic Focus
- **Expand AI agentic capabilities**: Continued investment in autonomous decisioning and real-time personalization (e.g., AI Experiences).
- **Platform partnerships**: Deepening integrations with Braze, Bloomreach, Shopify to reach more merchants.
- **International growth**: Building presence in UK, Australia, and other markets with dedicated country managers.
- **Developer ecosystem**: Launching “Build” framework to attract developer-led integrations.
- **Privacy compliance as differentiator**: Emphasizing consent-based marketing as third-party cookies decline.

## Why Work Here
- **Compensation & equity**: Company equity, employee stock purchase plan, performance bonuses. [builtin.com](https://builtin.com/company/wunderkind)
- **Benefits**: Dental, health, vision insurance; FSA; generous parental leave; family medical leave; commuter benefits; pet-friendly offices; free snacks/drinks. [builtin.com](https://builtin.com/company/wunderkind)
- **Work arrangement**: On-site/hybrid with physical offices in NYC (HQ), Indianapolis, London, and Sydney. Typical time on-site not specified, but roles appear office-centric with flexibility.
- **Learning & culture**: Offers apprenticeship programs, job training, and conferences. The careers page describes a “two-way street” interviewing process and emphasis on mutual discovery of values and goals. [wunderkind.co](https://www.wunderkind.co/careers)
- **Engineering culture**: Strong technical stack (Kubernetes, Python, React, Spark, Kafka, Google Cloud, etc.). Teams include ML engineers, data engineers, and product managers.
- **Caution**: Employer rating of 2.3/5 from 422 reviews on LinkedIn (work-life 2.6, culture 2.1, career 2.0) suggests employee satisfaction challenges, potentially linked to recent headcount reductions. [linkedin.com](https://www.linkedin.com/company/bewunderkind)

## Sources
1. [wunderkind.co - Homepage](https://www.wunderkind.co/)
2. [wunderkind.co - About](https://www.wunderkind.co/about)
3. [wunderkind.co - Careers](https://www.wunderkind.co/careers)
4. [linkedin.com - Wunderkind Company Page](https://www.linkedin.com/company/bewunderkind)
5. [builtin.com - Wunderkind Profile](https://builtin.com/company/wunderkind)

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