---
title: 'Customer Success Manager - UK at Real-Time Innovations'
canonical: 'https://feeny.ai/job/customer-success-manager-uk-real-time-innovations-united-kingdom-y63tmpdm1zhy'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager - UK at Real-Time Innovations

- **Company:** Real-Time Innovations
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/rti/jobs/8023403

## Job description

The Customer Success Team at RTI is dedicated to delivering exceptional customer experiences and driving significant business value. As a Customer Success Manager, you will build strong relationships with customers, foster successful product adoption and assist in identifying new project opportunities. You will play a crucial role in contributing to RTI’s overall success by driving retention and cultivating loyalty, while supporting revenue growth.

✨ What You’ll Do / Responsibilities

Customer Success and Focus:

- Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services.
- Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts.
- Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise.
- Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience.

Customer Retention & Expansion:

- Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities.
- Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives.

Customer Success Strategy & Execution:

- Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks.
- Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale to help us serve our customers at scale.

🎯 What We’re Looking For / Requirements

- Technical degree with at least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, customer experience focused program/project management.
- Experience working with on-premise software.
- Experience in autonomous devices, IoT/IIoT, or embedded systems.
- Excellent communication and collaboration skills, working with cross functional teams and initiatives.
- Strong focus on customer needs and an intellectual curiosity about the products that help to meet them.
- Right to Work: Applicants must have the current legal right to work in the United Kingdom. Sponsorship is not available for this position.

Don’t meet every single requirement? At RTI, we are dedicated to building a fair and inclusive workplace so if you’re excited about this role but your past experience doesn’t perfectly align with all qualifications in the job description, we encourage you to apply anyway! You may be just the right candidate for this or another one of our open roles. Learn more about our commitment to our workforce,[here](https://www.rti.com/company/diversity)!

💎 Nice To Have / Preferred Skills

- Experience in a quickly-scaling, post-sales customer function is preferred.
- Sales experience is a plus.

🌟 What We Offer You

- Flexible working schedule.
- Remote working + Home Office Stipend to cover the costs of working from home.
- 25 days of paid vacation + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation.
- Annual bonus based on individual and company performance + other prizes and awards.
- We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.

💙 How is life at RTI

- We have been certified as a Great Place to Work for six consecutive years both in[Spain](https://greatplacetowork.es/rti/) and the[US](https://www.greatplacetowork.com/certified-company/7012031). In addition, we were listed as one of the[Best Companies for Women to Advance](https://www.rti.com/news/rti-named-parity.orgs-best-companies-for-women-to-advance-list-2021).
- We live and work by our[core values](https://www.rti.com/company/about-rti), which emphasize excellence, teamwork, and reaching your potential. Our motto is “[Enjoy the journey,](https://youtu.be/Z2Nw7K2agEE?si=4Ddw5Kqozf5NFOWi)” above all we must enjoy what we do and have fun at work. At RTI, you will work in a positive, supportive, diverse environment with a team that truly cares about you.
- We are defined by our “Working as One” culture and truly care about team’s interaction. That is why we plan trips for teams to get together in person, enjoy fun team-building activities and events, and feel more connected.

🌍 What We Do / About RTI

RTI is the software framework company for physical AI systems, with a mission to run a smarter world. RTI Connext® provides the data architecture for over 2,000 designs in Aerospace and Defense, Medtech, Automotive, and Robotics – running in more than $1T of total deployed systems worldwide. Only RTI combines decades of technical expertise with industry-leading software and tools to develop smarter systems, faster. Learn more at[www.rti.com](https://www.rti.com/).

RTI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

For more information about how we collect and use your data, please see our [Privacy Notice for EMEA Job Applicants and Employees.](https://docs.google.com/document/d/1uZgO7InBBMqWDznCDcsCxsl4bddQ3fVqGk3VxFIEoLc/edit?tab=t.0)

https://twitter.com/rti_software https://www.facebook.com/RTISoftware/ https://www.linkedin.com/company/23618/admin/ https://www.instagram.com/rti_software/

## About Real-Time Innovations

## Company Overview
- **One-liner**: Real-Time Innovations (RTI) provides the leading real-time data streaming platform for intelligent distributed systems, enabling autonomous and mission-critical applications across defense, automotive, medical, and industrial sectors.
- **Entity Type**: Private (privately held, headquartered in Silicon Valley)
- **Headquarters**: Sunnyvale, California, United States
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- Primary industry: Infrastructure software for real-time data streaming and intelligent distributed systems; compliant with the Data Distribution Service (DDS®) standard.
- Target customers: B2B, Enterprise, Defense, Automotive, Medical Devices, Industrial, Aerospace, Government (e.g., NASA, Canada’s air traffic control).
- Mission: “To run a smarter world” – helping customers transform entire industries by unleashing the value of distributed real-time information.

## Products & Services
- **RTI Connext® Product Suite**: A real-time data streaming platform with AI-powered capabilities, built on a decentralized architecture that reduces latency and eliminates single points of failure. Includes:
  - **Connext Professional**: Full-featured platform for production systems.
  - **Connext Drive**: Optimized for software-defined vehicles (ISO 26262).
  - **Connext Cert**: Safety-certified for DO-178C and ISO 26262 requirements.
  - **Connext Micro**: For resource-constrained and FACE® conformant systems.
  - **Connext TSS**: Time-sensitive networking for deterministic data delivery.
- **RTI Professional Services**: Custom integration, training, and support for deploying distributed systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Not publicly available (revenue not disclosed; total funding not disclosed)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**:
  - Over 2,000 designs worldwide.
  - Software used in over 500 major defense programs, 2+ million vehicles, and 50% of the top 10 medical device companies.
  - Controls North America’s largest power plants; underlies Canada’s air traffic control and NASA’s launch control systems.
  - Recognized by Great Place To Work® with 93% of employees rating it a great place to work (2025).
  - Listed on Fortune Best Workplaces in the Bay Area™ (2022, 2024, 2025, 2026) and Fortune Best Workplaces in Technology™ (2024).

## Competitive Advantages
- **Market leadership in DDS**: RTI is the leading vendor of products compliant with the DDS standard, a proven foundation for autonomous and mission-critical systems.
- **Decentralized, zero-broker architecture**: Lower latency, higher throughput, and no single point of failure compared to broker-based solutions like MQTT and Kafka.
- **Safety certification**: Connext Cert is certified for DO-178C (aviation) and ISO 26262 (automotive), enabling deployment in the most demanding environments.
- **Proven at scale**: Deployed in over 2,000 designs across defense, automotive, medical, industrial, and aerospace – including NASA launch control and Canada’s air traffic control.

## Strategic Focus
- Accelerating the transition to **autonomous systems**, **physical AI**, and **software-defined architectures** (especially in automotive and medical robotics).
- Expanding AI-powered capabilities within the Connext platform to simplify development and integration of intelligent distributed systems.
- Strengthening edge-to-cloud data streaming and support for unreliable networks.
- Continued investment in safety-certified and FACE® conformant product lines.

## Why Work Here
- **Culture**: 91% of employees say it’s a great place to work (internal survey) vs. 57% at a typical US company. Rated 4.9/5 on Glassdoor.
- **Work flexibility**: Fully remote option in most positions; objective-based work with flexible scheduling.
- **Benefits**: Strong work-life integration, career development & training, equity participation, vacation bonus, and a “magical internship” program.
- **Values-driven**: Emphasis on diversity, equity, inclusion, and belonging; pay equity analytics; performance-based talent management; manager training (RMC program).
- **Recognition**: Great Place To Work® certified (2025); Fortune Best Workplaces in the Bay Area™ (2026) and Technology™ (2024).

## Sources
1. [RTI Careers](https://www.rti.com/company/careers)
2. [About RTI](https://www.rti.com/company/about-rti)
3. [RTI Homepage](https://www.rti.com/en/)
4. [RTI Welcoming Workplace](https://www.rti.com/company/workplace)
5. [Great Place To Work – RTI](https://www.greatplacetowork.com/en/certified-company/7012031)

## Other roles at Real-Time Innovations

- [Sales Director, Aerospace & Defense](https://feeny.ai/job/sales-director-aerospace-defense-real-time-innovations-united-states-dtd5jrjt7jf9) — United States
- [Field Application Engineer](https://feeny.ai/job/field-application-engineer-real-time-innovations-boston-wvtq11p1ktf0) — Boston, MA
- [Senior Account Manager, Aerospace & Defense](https://feeny.ai/job/senior-account-manager-aerospace-defense-real-time-innovations-united-states-wmg1zmk6ex83) — United States
- [Senior Consulting Engineer](https://feeny.ai/job/senior-consulting-engineer-real-time-innovations-germany-b9dc1m8sra9k) — Germany
- [Senior Product Manager (Aerospace & Defense)](https://feeny.ai/job/senior-product-manager-aerospace-defense-real-time-innovations-sunnyvale-ceg6yyyvn567) — Sunnyvale, CA
- [Performance Engineer](https://feeny.ai/job/performance-engineer-real-time-innovations-granada-ns5qbb3xsdve) — Granada
- [Senior Product Manager (Aerospace & Defense)](https://feeny.ai/job/senior-product-manager-aerospace-defense-real-time-innovations-washington-1q55mn42rp3x) — Washington, DC
- [Sr. Account Manager - Commercial Markets](https://feeny.ai/job/sr-account-manager-commercial-markets-real-time-innovations-germany-ptzh64yfna3h) — Germany
- [Field Application Engineer](https://feeny.ai/job/field-application-engineer-real-time-innovations-germany-b4p832tmwx57) — Germany
- [Research Engineer](https://feeny.ai/job/research-engineer-real-time-innovations-sunnyvale-6kpq23205ns6) — Sunnyvale, CA