---
title: 'Customer Success Manager - US (South West) at Dexory'
canonical: 'https://feeny.ai/job/customer-success-manager-us-south-west-dexory-united-states-xyqpvtk5xrvn'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager - US (South West) at Dexory

- **Company:** Dexory
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/dexory/jobs/4984145101

## Job description

At Dexory, we’re redefining warehouse automation through AI, robotics and real-time data. As we rapidly scale to meet demand from leading global logistics and retail companies, we need a highly agile, resilient and strategic supply chain to support our growth. Our mission is to become the most dominant force in warehouse automation and that includes building world-class operational infrastructure behind the scenes.

Role:

As an experienced Customer Success Manager (CSM), you will be instrumental in ensuring our customers (across the South West) derive maximum value from our platform, DexoryView. You will act as a strategic advisor and relationship manager for a portfolio of key clients, helping them onboard successfully, adopt the platform fully, and achieve measurable business outcomes. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in delivering ROI and expanding account value over time.

This role includes regular travel to client sites across North America. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data. You'll provide training, implementation guidance, and business context to ensure successful outcomes across entire organisations.

Responsibilities:

- Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
- Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
- Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
- Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
- Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention.
- Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs.
- Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
- Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.

About you:

- Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company.
- Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth.
- Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders.
- Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends.
- Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually.
- Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously.
- Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week).
- Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems.

Benefits:

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

- Performance: High standards, outstanding results,
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

- Health insurance
- 401k
- 20 days annual leave
- Social security etc.

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role.

## About Dexory

## Core Business
- **Primary industry**: Warehouse automation, logistics technology, robotics, AI-powered supply chain intelligence
- **Target customers**: B2B – 3PL logistics providers, retail/eCommerce, manufacturing, automotive, pharma/beauty, food & beverage, air cargo
- **Mission**: “Uncover intelligence through technology that empowers businesses to optimize, predict and grow.”

## Products & Services
- **DexoryView**: A real-time digital twin platform that ingests data from Dexory’s autonomous robots. It provides inventory accuracy, space utilization analysis, rack compliance, safety alerts, and AI-driven optimization suggestions. (SaaS + hardware)
- **Autonomous Robots**: Self-driving robots that scan up to 10,000 pallet locations per hour, capturing physical stock data and validating it against system records with zero disruption. (Hardware + embedded AI)
- **Integrity Module**: ML models that flag inventory discrepancies, hygiene/damage risks, and rack compliance issues.
- **Optimize Module**: Analyzes slotting patterns, space utilization, and consolidation opportunities.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – $165M Series C (October 2025); cumulative funding ~$280M (pre-seed $2.6M, seed $13M, Series A $19M, Series B $80M, Series C $165M)
- **Notable Investors/Partners**: Not explicitly named in search results, but the company is “trusted partner for top logistics and supply chain companies”
- **Growth Signals**: Quadrupled headcount since June 2022; now ~200 employees across 7 offices and 33 nationalities; launched the tallest autonomous data-capture robot; expanded to US with Nashville HQ; entered multiple verticals beyond retail (air cargo, pharma, manufacturing)

## Competitive Advantages
- **Proprietary hardware + software stack**: Autonomous robots combined with a real-time digital twin create a closed-loop system that few competitors offer.
- **Speed and accuracy**: Scans 10,000 pallet locations per hour; achieves near-perfect stock accuracy within days of installation.
- **AI-driven actionable insights**: Not just visibility but also explainable recommendations for layout, replenishment, and safety.
- **Multi-industry applicability**: Proven across 3PL, retail, manufacturing, pharma, food & beverage, air cargo.

## Strategic Focus
- **US expansion**: Opening Nashville HQ and scaling sales and deployment teams across North America.
- **Platform depth**: Continuing to enhance DexoryView with more AI modules (Integrity, Optimize) to deepen customer value.
- **Vertical diversification**: Moving beyond retail/eCommerce into pharma, automotive, air cargo, and manufacturing.

## Why Work Here
- **Culture**: “High-performance, high-reward, relentlessly ambitious” – described as a place for “doers, game-changers” who thrive on building something remarkable at a remarkable pace.
- **Global & distributed**: 7 offices across 33 nationalities; regular meet-ups, off-sites, and celebrations to build connection.
- **Benefits**: Competitive salary + equity, 25 days holiday plus bank holidays, private healthcare, life insurance, income protection, wellbeing app with discounts, free snacks/meals/drinks in office, best equipment to do your job.
- **Diversity & inclusion**: “Inclusion isn’t a nice-to-have; it’s the way we operate” – support networks for mental wellbeing and belonging.
- **Growth mindset**: “Dream it. Build it. Own it.” – emphasis on career development and making an impact.
- **Remote/hybrid**: Globally distributed with office hubs; specific roles may be office-based (e.g., Wallingford, UK) or US remote with travel (e.g., Senior Customer Success Manager).

## Sources
1. [Dexory About Us](https://www.dexory.com/en-us/about-us)
2. [Dexory Product Page](https://www.dexory.com/en-us)
3. [Dexory Careers](https://www.dexory.com/career)
4. [Dexory Job Board (Greenhouse)](http://job-boards.eu.greenhouse.io/dexory)
5. [Dexory LinkedIn](https://www.linkedin.com/company/dexory)

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