---
title: 'Customer Success Manager at VanishID'
canonical: 'https://feeny.ai/job/customer-success-manager-vanishid-washington-9kctqhhrvf2b'
type: 'job'
last_seen: '2026-09-15'
---

# Customer Success Manager at VanishID

- **Company:** VanishID
- **Location:** Washington, DC
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/vanishid/bc5a2cb7-ab97-40a1-a21b-fd5342fdcaeb

## Job description

About Us: VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. VanishID proactively and continuously eliminates exposed personally identifiable information from the public web and neutralizes compromised credentials, while feeding security teams with human risk intelligence that boosts the performance of security programs. VanishID is redefining privacy and trust on the internet.

VanishID is growing and we want you to join our mission to keep people and enterprises safe. We are adding a Customer Success Manager to our team who will drive value for our customers from day one. This person will onboard, retain, and grow our customer accounts, and serve as the technical partner who connects VanishID to each customer's identity and security stack. This role will report to the Head of Customer Success.

This is a unique opportunity to join us at this early stage where you will feel the impact of your work every day and have an open runway for growth. We are a remote-first company and are open to candidates throughout the United States. This role is not eligible for visa sponsorship.

What you will do in the Customer Success Manager role:

- Own onboarding end-to-end: Get new customers live quickly, from kickoff through technical setup, including SSO (SAML/OIDC) and SCIM provisioning with providers like Okta and Microsoft Entra ID. Make VanishID a trusted part of how they protect their people.
- Drive technical integrations: VanishID delivers value across teams through integrations, so be comfortable reading API documentation! You'll help customers solve problems by enriching their identity data with our intelligence across their systems (from the SOC to HR), connecting VanishID to their tools through our REST API and webhooks, and pulling in engineering when a problem needs a deeper hand.
- Drive adoption and retention: Monitor account health, catch risk early, and run the check-ins that keep customers seeing value.
- Present to executives: Lead Quarterly Business Reviews for your customers that show impact and set expectations on what comes next, and deliver 1:1 executive debriefs that help protect our most targeted users.
- Grow the account: Spot expansion opportunities as customer needs evolve and build the business case for additional protection tiers.
- Be the voice of the customer: Bring field insight back to our product team and help shape what we build next.

Characteristics we are looking for in a candidate (need to have):

- 3–5 years in Customer Success, Account Management, or a related client-facing role: You've carried customers from onboarding through renewal and expansion.
- Working technical fluency: You can hold a real conversation about SSO, user provisioning, and API-based integrations with a customer's IT or security team, and you pick up technical tools and processes quickly.
- Exceptional communication and presentation skills: You can confidently engage C-suite executives, board members, and senior stakeholders in writing and in person.
- A balanced approach to customer success: You're equally comfortable building trust, running scalable onboarding and engagement processes, and finding room to grow an account.
- Proficiency with CRM platforms: You use Salesforce or HubSpot to keep your book of business accurate and current.

Characteristics we are looking for in a candidate (nice to have):

- Hands-on identity provider experience: Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting.
- Comfort with REST APIs and webhooks: reading API documentation, testing endpoints in Postman, and common authentication methods like OAuth and API keys.
- Prior identity or IT admin background, or experience supporting technical integrations for customers.
- Experience in cybersecurity, privacy, or adjacent industries prioritized; experience in SaaS/B2B technology, financial services, healthcare, or professional services (legal, consulting) also considered.
- Familiarity with Customer Success platforms
- Relevant certifications such as PMP, CIPP, or CISSP
- Startup or small-team experience with a self-starter mentality
- Background serving executives and VIPs as customers with high-touch, white-glove service

## Benefits, PTO & Equity

We're proud to offer a generous benefits package including:

- Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents
- Dental and vision plans with partial employer-paid coverage
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy
- Employer-paid short- and long-term disability insurance
- Equity in a growing startup
- 401k with employer match and immediate vesting (both Traditional and Roth)
- Discretionary PTO (we trust you to take time off when you need it!)
- 13 annual holidays off
- AI Tool Stipend for Personal Use
- Paid parental leave
- Monthly virtual events
- A truly remote-first environment

An Important Note: Don’t meet every single requirement? At VanishID, we are dedicated to building a diverse, inclusive and authentic team, so if you’re excited about this role, but your past experience doesn’t fit perfectly with every qualification in the job description, we encourage you to apply anyway. You may be exactly the person we’re looking for to fill this or other roles.

## Equal Employment Opportunity

We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.

## About VanishID

## Company Overview
- **One-liner**: VanishID is an agentic AI-powered managed service that continuously discovers and removes exposed personal information from data brokers and the dark web to protect executives, employees, and their families from targeted attacks.
- **Entity Type**: Private (Venture Round – $24M total funding)
- **Headquarters**: Washington, DC, United States
- **Founded**: 2019
- **Founders**: Matt Polak (CEO); George Maasry (Co-Founder & Advisor)

## Core Business
- **Primary industries**: Cybersecurity, Personal Data Protection, Digital Executive Protection
- **Target customers**: B2B – enterprise security teams, C-suites, family offices, and public sector organizations
- **Mission**: “Protect the enterprise from attacks that revolve around using personal information of executives, key employees, and their families” and “neutralize the personal data exposure that makes executives, employees, and their families targets for attackers.”

## Products & Services
VanishID operates as a fully managed service with several tailored offerings:
- **Digital Executive Protection**: Continuous discovery and removal of personal data of executives and their families from data brokers and dark web sources.
- **Workforce Protection**: Extends coverage to entire teams to reduce social‑engineering and harassment risks.
- **Family Office Protection**: Defends family offices from impersonation, doxxing, and targeted fraud.
- **Public Sector Protection**: Protects judges, elected officials, and state employees.
All offerings are delivered as a turnkey, zero‑lift managed service powered by agentic AI agents that scan, match, and orchestrate removal 24/7.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – $24M; Annual Revenue – $2M (LinkedIn estimate)
- **Notable Investors/Partners**:
  - Series A (Feb 2022): $14M led by **Crosslink Capital** and **Rally Ventures**
  - Venture Round (Apr 2025): $10M led by **Dell Technologies Capital** (7 investors)
- **Growth Signals**:
  - 52.8% YoY headcount growth (42 employees, up 19 people)
  - 100+ client organizations trust VanishID
  - Published research paper *“Leadership at Risk in a Data-Exposed World”* analyzing executive exposure

## Competitive Advantages
- **Agentic AI that never stops**: AI agents continuously crawl thousands of data broker sites and dark web sources beyond traditional firewalls.
- **Intelligent matching & orchestrated removal**: Each exposure is verified against identity profiles; removal requests are tracked and re‑submitted until confirmed deleted.
- **Zero‑effort, same‑day activation**: No learning curve or hand‑holding; the service is turnkey.
- **Human intelligence feed**: The platform feeds human‑centric risk intelligence into enterprise security programs.
- **Comprehensive coverage**: Protects not only executives but also their families, workforces, and public officials.

## Strategic Focus
- Expand protection from executive teams to entire workforces and public sector clients.
- Deepen AI‑driven automation to stay ahead of attackers who operate at “AI speed.”
- Continue to invest in research and thought leadership around digital exposure risks.
- Grow through partnerships and additional funding rounds (as evidenced by Dell Technologies Capital lead in 2025).

## Why Work Here
- **Remote‑first environment** with a genuinely kind, supportive culture where leaders clear the path for teams.
- **Benefits**: Equity in a growing startup, 401k with employer match (immediate vesting), paid parental leave, discretionary PTO (no guilt), 13 annual holidays, AI tool stipend for personal use.
- **Culture**: “People take their PTO and sick days without guilt or side-eye”; default is to work through problems together and share credit freely.
- **Impact**: Small team (~42 people) where every contribution is visible, and the work directly matters in cybersecurity and privacy.
- **Diverse & inclusive**: Explicit commitment to fostering an environment that values diverse perspectives.

## Sources
1. [vanishid.com/company](https://vanishid.com/company/) – About Us, Executive Team, Advisory Board
2. [vanishid.com](https://vanishid.com/) – Home page, product descriptions, research paper
3. [vanishid.com/careers](https://vanishid.com/careers/) – Benefits, culture, job postings
4. [builtin.com/company/vanishid](https://builtin.com/company/vanishid) – Company overview, perks, jobs
5. [linkedin.com/company/vanishid](https://www.linkedin.com/company/vanishid) – Financials, funding rounds, headcount, employee growth

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