--- title: 'Customer Success Manager at Vantage' canonical: 'https://feeny.ai/job/customer-success-manager-vantage-united-states-p2h6d6hjmqfh' type: 'job' last_seen: '2026-09-09' --- # Customer Success Manager at Vantage - **Company:** Vantage - **Location:** United States - **Compensation:** $110k–$140k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/vantage/af4ca152-5b48-4a09-a8aa-f66367e2ad8b ## Job description About Vantage: At Vantage, we're passionate about building a cloud cost transparency platform that helps enable everyone – from developers to enterprises – analyze, report, collaborate on and optimize their cloud infrastructure costs. Both our CEO (a repeat founder) and CTO are passionate about cloud infrastructure. Having worked together at DigitalOcean, they are taking their combined knowledge to build and scale the Vantage platform. Together we are a high output team of ~60 employees based out of New York City (but embrace a remote-friendly lifestyle). Our current customers include Square, Circle CI, Metronome, Decagon, and Temporal. Vantage is also well capitalized and backed by outstanding top-tier investors including Andreessen Horowitz, Scale Ventures, Matthew Prince (Co-Founder, Cloudflare), Calvin French Owen (Co-Founder, Segment), Ben and Moisey Uretsky (Co-Founders, DigitalOcean), Stephanie and Nat Friedman (CEO, Github), Julia Lipton, Brianne Kimmel and others. ## ABOUT THE ROLE: Vantage’s customer base is growing and, as a result, we’re looking to onboard another member to our customer success team. The Vantage customer success team works with customers after they’ve already chosen to subscribe to Vantage. You’ll serve as your customer’s main point of contact after being introduced by a sales team member. You’ll lead your customers through onboarding, conduct training sessions, solicit ongoing product feedback, present business reviews, and be the voice of the customer in internal company meetings. This role is more technical and product-oriented and you’ll be looked at as a subject matter expert from a customer perspective. Customer Success Managers currently work with customers from growth stage startups up to enterprises. Our customers are technical in nature and require a high bar for people that they work with. If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you. ## WHAT YOU WILL DO: - You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve - Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution - Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption - Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model ## WHO WE'RE LOOKING FOR: - 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS - A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals - Previous experience with FinOps Cloud Cost Management solutions - You have a bias for action and believe in continuous development, ambiguity is in your comfort zone - Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts - Strong emotional intelligence and the ability to empathize with customers - A kind person ## BONUS POINTS: - Monitoring and observability expertise - Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.) - Relevant Data Visualization / financial product experience At this time Vantage is only setup to employ in the United States ## About Vantage ## Company Overview - **One-liner**: Vantage provides an independent, multi-cloud cost management platform that helps engineering and FinOps teams analyze, allocate, and optimize cloud, AI, and SaaS spend. - **Entity Type**: Private (Series A) - **Headquarters**: New York City, New York, United States - **Founded**: 2020 - **Founders**: Ben Schaechter (CEO) and Brooke McKim (CTO) – former product leaders at DigitalOcean and Amazon Web Services. ## Core Business - Primary industry: Cloud cost management / FinOps (Financial Operations) - Target customers: B2B – engineering teams, FinOps teams, and finance departments at startups to Fortune 500 companies. - Mission / Purpose: “Reduce costs, then build efficiency into your DNA. Vantage keeps your company on track over the long term to maintain lean costs.” ## Products & Services - **Vantage Platform (SaaS)**: A cloud cost analytics and optimization tool that ingests cost and usage data from AWS, Azure, GCP, and increasingly AI providers. Features include dashboards, anomaly detection, budget alerts, virtual tagging, and unit cost analysis. - **Autopilot**: Automated buying of Savings Plans and Reserved Instances to reduce waste. - **Kubernetes Agent (K8s Agent)**: Granular rightsizing recommendations for Kubernetes workloads, breaking down compute by namespace and label. - **Terraform Provider**: Manage all Vantage resources (reports, budgets, dashboards, etc.) programmatically as Infrastructure as Code. - **MCP Server (AI Integration)**: Enables ChatGPT, Claude, or Cursor to directly query Vantage cost data via a Model Context Protocol server, allowing conversational cost analysis and agent-driven workflows. - **Integrations**: Slack, Jira, Microsoft Teams, email, and more. ## Market Standing - **Valuation / Market Cap**: Not disclosed. - **Key Metric**: Total funding – **$25 million** (Seed round $4M in 2021; Series A $21M led by Scale Venture Partners in March 2023). Annual revenue not publicly available; industry estimates vary widely (~$1M per some third-party sources, but the company claims it optimizes billions in annualized infrastructure costs for customers). - **Notable Investors**: Andreessen Horowitz, Scale Venture Partners, and 12+ other investors in the seed round. - **Growth Signals**: - Trusted by “thousands of organizations globally, ranging from startups to F500 companies.” - Team headcount reported as **75** on the company’s own site, though third-party data shows **47** (conflicting reports). - Rapid adoption of AI cost tracking features; full support for AI stack costs. - LinkedIn followers growing +37.2% year-over-year. ## Competitive Advantages - **Independent & Cloud-Agnostic**: Unlike cloud-native tools (e.g., AWS Cost Explorer), Vantage works across AWS, Azure, GCP, and AI providers without vendor lock-in. - **AI-Native FinOps**: First platform to integrate cost data into LLMs (ChatGPT, Claude) via MCP Server, enabling conversational analytics and automated actions. - **FinOps as Code**: Terraform provider and API-first design allow teams to manage cost governance programmatically. - **Engineering-First UX**: Designed for developers, with clear APM-like interfaces, Kubernetes colormaps, and Slack/Teams integration. - **Strong Talent DNA**: Founding team from AWS, DigitalOcean, and GitHub; engineering leadership from high-scale SaaS companies. ## Strategic Focus - Expanding AI cost management (tracking LLM inference, GPU costs, etc.) and agent-driven workflows. - Deepening multi-cloud coverage and Terraform/Infrastructure-as-Code integrations. - Growing enterprise sales (recently hiring Enterprise Account Executives and Founding Solutions Engineers). - Building a “written culture” with clear documentation and data-driven decision-making. ## Why Work Here - **Culture**: Emphasizes “Write it down,” “Iterate and Learn,” “Bias for Action,” and “Be kind.” Data-informed, respectful, and intentional communication. - **Remote-First**: “The majority of the Vantage team works remotely” – meetings and culture designed for distributed work; NYC headquarters available for those who prefer office time. - **Compensation & Perks**: Competitive salary, meaningful equity, 100% employer-paid health/dental/vision, flexible PTO, 401(k), and tools/laptop provided. - **Engineering Environment**: Engineering-led company; VP of Engineering Steve McColl; strong ownership and opportunities to shape product early-stage. - **Growth Stage**: Post-Series A with $25M funding – offers exposure to scaling a fast-growing B2B SaaS company. ## Sources 1. [vantage.sh (About)](https://www.vantage.sh/about) 2. [vantage.sh (Careers)](https://www.vantage.sh/careers) 3. [vantage.sh (Product Page)](https://www.vantage.sh/) 4. [LinkedIn Company Page](https://www.linkedin.com/company/vantage-sh) ## Other roles at Vantage - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vantage-united-states-5bzn4c5w2pe8) — United States - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-vantage-united-states-02np8q03fppq) — United States - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-vantage-united-states-8wr1816bngh7) — United States - [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-vantage-united-states-5hvqncrf68h3) — United States - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-vantage-united-states-6stc6b5h07p3) — United States - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vantage-united-states-bmvrv729dr8m) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tava-health-remote-7m8p1cfr9zhk) - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-spekit-united-states-p3r83e56th78) — United States - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-warsaw-ja97atjehjr3) — Warsaw, Poland - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tractable-london-h94ds94x47z9) — London, United Kingdom