--- title: 'Customer Success Manager at Vendelux' canonical: 'https://feeny.ai/job/customer-success-manager-vendelux-new-york-qdn8faky0c5e' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager at Vendelux - **Company:** Vendelux - **Location:** New York, NY - **Compensation:** $100k–$180k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-05-21 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/vendelux/bb259938-373a-4b6a-8323-5eec5304f2ed/application **Skills:** B2B Sales, Customer Lifecycle Management, CRM, Strategic Planning, Data Analysis > The Customer Success Manager will build relationships with key stakeholders to ensure alignment and successful outcomes, managing the full client lifecycle including onboarding, training, and renewals. This role involves fostering community building, analyzing customer feedback, and creating strategic plans to drive... ## Job description [Vendelux](https://vendelux.com/) is building the category-defining platform for event marketing intelligence. Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data. Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally. At the core of our platform is a robust ecosystem of event organizer partnerships — where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return. From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine. In addition, Vendelux Meetings extends our platform by turning insights into pipeline — using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events. This enables go-to-market teams to drive measurable ROI and maximize every event interaction. Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark. We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond. ________________ We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here. The Customer Success role is a hybrid onsite position, with 4 days in the office based in our NYC headquarters. ## What You'll Do - Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines. - Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step. - Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network. - Identify and understand customer needs, challenges, and goals to tailor solutions effectively. - Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth. - Communicate and promote proven strategies, methods, and processes that lead to success - Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction. ## Who You Are - 5+ years of experience in a Customer Success, specifically at B2B growth stage startups - Owned the full client lifecycle, renewals and upsells - Great team member who contributes to our culture and our business - Takes ownership and demands excellence from themselves and others - Likes a fast paced environment and is a quick learner ## Benefits - Competitive base salary and bonus - Healthcare covering medical, dental and vision - Work from our NYC HQ - Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week Come build a great company with us! Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds. Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. ## About Vendelux ## Core Business - **Primary industry**: Event marketing technology / B2B event intelligence - **Target customers**: B2B marketing, sales, and revenue teams (mid-market to enterprise) - **Mission**: Turn in-person events into a measurable, scalable growth channel by applying real-time attendee intelligence, coordinated execution, and clear attribution to the entire event lifecycle. ## Products & Services - **Event Discovery** – Search a proprietary database of 250,000+ B2B events worldwide to find where your ICP, customers, partners, and competitors are attending, speaking, or sponsoring. - **List Builder** – Create dynamic lists of prospects, open deals, and accounts; track them across events and filter by roles and titles. - **Meetings** – AI-powered outreach that pre-books meetings with high-value prospects before the event starts, integrated with CRM workflows. - **CRM Integration** – Connect Salesforce or HubSpot to monitor attendee data, push outreach lists, and measure pipeline, attribution, and ROI without manual work. ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metric**: $17.1M total funding (2 rounds); estimated annual revenue of $1.2M (LinkedIn estimate) - **Notable Investors/Partners**: Not publicly disclosed in available sources - **Growth Signals**: - Headcount grew 52.9% YoY (from ~42 to 79 employees) [linkedin.com](https://www.linkedin.com/company/vendelux) - Customer Voltage tripled late-stage pipeline and secured its largest deal in company history using the platform [vendelux.com](https://vendelux.com/) - Operates in 10 countries including UK, Germany, Estonia, Pakistan, and Spain ## Competitive Advantages - **Proprietary data moat**: Database of 250,000+ B2B events with verified attendee, speaker, and sponsor information. - **Only platform built for end-to-end event ROI**: Combines intelligence, outreach, and attribution in one system – no other vendor offers a unified solution for the entire event lifecycle. - **AI-native architecture**: Uses machine learning to match ICPs to events and automate personalized outreach, reducing manual effort and guesswork. - **Direct CRM integrations**: Real-time sync with Salesforce/HubSpot makes event pipeline fully trackable. ## Strategic Focus - Deepening AI capabilities to further automate event selection and meeting booking. - Expanding the global event database and improving data coverage across more industries and regions. - Scaling the go-to-market team to capture a larger share of the $100B+ B2B event marketing spend. ## Why Work Here - **Culture**: Small, fast-moving team (60+ employees) that values ownership, clear communication, and long-term impact. Low-ego, high-trust environment. - **Work model**: Hybrid – headquartered in NYC with a purposeful in-office collaboration model; flexible arrangements for certain roles and remote team members in other locations. - **Perks**: Generous PTO, company-wide Recharge Weeks twice a year, learning & development budget, equity for full-time roles, comprehensive health benefits, pet-friendly office, team retreats. - **Engineering culture**: Tech stack includes AWS Redshift, Figma, HubSpot, CRM tools; emphasis on outcomes over hours. Opportunities to attend industry events and conferences. ## Sources 1. [vendelux.com/about](https://vendelux.com/about) – Company overview, founders, team size, mission 2. [vendelux.com](https://vendelux.com/) – Product offerings, customer results (Voltage), database size 3. [vendelux.com/careers](https://vendelux.com/careers) – Benefits, hybrid policy, culture values 4. [builtin.com/company/vendelux](https://builtin.com/company/vendelux) – Perks, tech stack, office details, employee count 5. [linkedin.com/company/vendelux](https://www.linkedin.com/company/vendelux) – Headcount growth, revenue estimate, geographic presence, funding total ## Other roles at Vendelux - [Staff Frontend Engineer](https://feeny.ai/job/staff-frontend-engineer-vendelux-new-york-ddq2adjjahma) — New York, NY - [Account Executive](https://feeny.ai/job/account-executive-vendelux-new-york-gw19prr2a7gt) — New York, NY - [Staff AI Engineer](https://feeny.ai/job/staff-ai-engineer-vendelux-new-york-h7mnqf8c1jyk) — New York, NY - [Senior AI Engineer](https://feeny.ai/job/senior-ai-engineer-vendelux-new-york-1516168c6ctn) — New York, NY - [Revenue Operations Lead](https://feeny.ai/job/revenue-operations-lead-vendelux-new-york-ytbrzp8dpxvr) — New York, NY - [Head of Growth Marketing](https://feeny.ai/job/head-of-growth-marketing-vendelux-new-york-7bgzxx9zx1z8) — New York, NY - [Fall Data Intern](https://feeny.ai/job/fall-data-intern-vendelux-new-york-xn0fwxy2ne7a) — New York, NY - [Partnerships Manager- NYC](https://feeny.ai/job/partnerships-manager-nyc-vendelux-new-york-mjfxxak5ewtq) — New York, NY - [Account Manager - NYC](https://feeny.ai/job/account-manager-nyc-vendelux-new-york-x25nr6w4gy3h) — New York, NY - [Field Sales Development Representative](https://feeny.ai/job/field-sales-development-representative-vendelux-san-francisco-77p3vpkq9w94) — San Francisco, CA