---
title: 'Customer Success Manager at Verse'
canonical: 'https://feeny.ai/job/customer-success-manager-verse-san-francisco-bgsa3tmnbcyj'
type: 'job'
last_seen: '2026-10-30'
---

# Customer Success Manager at Verse

- **Company:** Verse
- **Location:** San Francisco, CA
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/verse/jobs/5465897008

## Job description

What is Verse?

The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy it's about unlocking the future of AI.

At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy.

## The Role

We’re hiring a Customer Success Manager to own the relationship and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This is a high-ownership, high-visibility role for someone who knows renewable energy procurement inside and out and can be a trusted advisor to sophisticated energy and sustainability teams from day one.

You’ll join a lean, fast-moving Customer Success function and help shape how it operates as we scale. A key part of this role is growing with Verse into dispatch intelligence and battery storage optimization real-time products that will define the next chapter of the platform. You’ll be the person who makes sure our customers adopt the platform, realize value, renew, and grow.

## Key Responsibilities

- Own the relationship, adoption, and commercial outcomes for a book of enterprise accounts from signature onward.
- Drive revenue retention lead renewals, protect gross retention, and identify and close in-footprint expansion.
- Serve as a trusted energy advisor, guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
- Run executive business reviews, build account health scoring, and manage senior stakeholder relationships up the org chart.
- Translate the platform’s analytical outputs into clear business value and confident reporting for your customers.
- Partner cross-functionally with Sales on closed-won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice-of-customer into the roadmap.
- Be a driving force in Verse’s move into real-time dispatch intelligence and battery storage optimization a central part of this role as those products scale.
- Own your metrics revenue retention, renewal rate, customer health, and referenceable customers.

## What We're Looking For (Minimum Qualifications)

- 4+ years in customer success, account management, or client-facing advisory/consulting — ideally in energy, cleantech, or enterprise SaaS.
- Deep, working knowledge of renewable energy procurement: PPAs/VPPAs, RECs/EACs, and wholesale power markets (e.g., ERCOT, PJM, MISO, SPP).
- A track record managing large enterprise relationships and owning retention and expansion outcomes.
- Comfort with data and analytics able to interrogate technical outputs and turn them into a business narrative.
- Outstanding executive communication, and the instinct to ask the probing questions that surface what a customer actually needs.
- A builder’s mindset comfortable operating with ambiguity in a startup, and willing to travel to customers (~20–30%).
- Bonus: exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading; a background in energy advisory or asset management; or experience helping stand up a customer success function.

What Makes Verse a Great Place to Work?

- Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first
- Be Honest & Transparent: We prioritize effective communication to build trust with our team, customers, and stakeholders
- Move with Balance & Precision: We believe speed and perseverance must be accompanied by thoughtfulness and reflection
- Leave the World a Better Place: We are passionate about our mission, and we strive to create a sustainable world for future generations

Base Pay Range

$115,000 - $150,000

This is the estimated base salary range for this position, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to level, skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.

## Benefits and Employee Perks

- Competitive compensation and equity grant at a high-growth start up
- Comprehensive benefits package including medical, dental and vision insurance, and 401k
- Flexible hours, fully remote position, and unlimited PTO
- Diverse and inclusive working environment

## About Verse

## Company Overview
- **One-liner**: Verse is an energy infrastructure company that accelerates grid connection for AI data centers and optimizes energy assets using its Aria intelligence platform.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Matt Penfold (Co-Founder & CCO) and Seyed H. Madaeni, Ph.D (Co-Founder & CEO)

## Core Business
- **Primary industry**: Energy infrastructure, renewable energy, AI infrastructure
- **Target customers**: B2B – large energy users including data center developers, utilities, and enterprises with flexible energy assets
- **Mission**: To deliver faster grid connection for the AI era, getting data centers online years sooner and enabling ongoing revenue through intelligent asset dispatch.

## Products & Services
- **Aria™**: The intelligence layer between assets and the grid. It reads market prices, weather, and live telemetry from every asset, then acts automatically to optimize the entire portfolio.
- **Dispatch Intelligence**: Real‑time automation for storage and flexible assets, minimizing grid strain while maximizing revenue (the “token‑watt spread”).
- **Portfolio Insights**: A unified source of truth that combines market prices, contracts, meter data, and invoices for bill validation, budget forecasting, and data‑driven decisions.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (latest round: $54M Series B led by Bessemer Venture Partners, announced June 2026)
- **Key Metric**: Total funding of at least $54M (Series B) plus prior rounds (Seed, Convertible Note, Series A). Prior to Series B, total funding was reported as $32M.
- **Notable Investors/Partners**: Bessemer Venture Partners (Series B lead), Google Ventures (Series A lead), Coatue (Seed), Calibrant Energy (partner for on‑site energy systems).
- **Growth Signals**: Headcount grew 105.9% YoY (to ~45 employees); 17 active job postings; expanding into energy storage controls and data center solutions.

## Competitive Advantages
- **Speed to power**: Claims to get data centers online up to three years faster by bypassing interconnection queues.
- **Deep domain expertise**: Team built Autobidder at Tesla, DemandLogic at SolarCity, and Fluence Mosaic – key platforms in energy trading and storage.
- **Unified platform**: A single intelligence layer (Aria) that manages all asset types and market data, replacing spreadsheets and consultants.
- **AI‑driven optimization**: Real‑time dispatch decisions that balance grid reliability with asset profitability.

## Strategic Focus
- Accelerating interconnection timelines for AI data centers through partnerships (e.g., Calibrant Energy).
- Expanding Dispatch Intelligence for energy storage and flexible load assets.
- Building out Portfolio Insights to serve finance and operations teams with audit‑ready reporting.

## Why Work Here
- **Mission‑driven**: Tackling the energy bottleneck that constrains AI growth – a high‑impact problem.
- **Culture**: Described as “serious expertise with a little swag” – a mix of deep technical know‑how and a fun, collaborative environment.
- **Team pedigree**: Colleagues from Tesla, SolarCity, Fluence, McKinsey, and other top energy/tech companies.
- **Remote/hybrid**: HQ in San Francisco; open roles span San Francisco and remote United States (specific policies not detailed, but many roles list SF or US locations).
- **Growth**: Rapidly scaling (105% headcount growth) with ample opportunities to shape products and processes.

## Sources
1. [verse.inc – Homepage](https://verse.inc/)
2. [verse.inc – About Us](https://verse.inc/about-verse/)
3. [verse.inc – Careers](https://verse.inc/company/careers)
4. [LinkedIn – Verse Company Page](https://www.linkedin.com/company/versedotinc)
5. [Greenhouse – Verse Job Board](https://job-boards.greenhouse.io/verse/jobs/5174829008)

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