---
title: 'Customer Success Manager at Verve'
canonical: 'https://feeny.ai/job/customer-success-manager-verve-new-york-qyf64key4xxy'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager at Verve

- **Company:** Verve
- **Location:** New York, NY
- **Compensation:** $90k–$105k
- **Posted:** 2026-06-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.greenhouse.io/verve/jobs/8574218002

## Job description

## Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at [verve.com](https://verve.com/).

Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.

We’re looking for a motivated and detail-oriented team member join Dataseat’s (https://dataseat.com/) Customer Success team in New York. We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key.

## What You Will Do

- Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
- Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
- Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
- Analyze campaign data to identify trends, insights, and areas for improvement
- Collaborate with internal teams to implement optimizations and troubleshoot issues
- Develop strategic plans to enhance campaign performance and achieve client KPIs
- Prepare and deliver regular performance reports, providing insights and recommendations
- Proactively identify growth opportunities within accounts and contribute to long-term success planning
- Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
- Provide feedback to inform product development and feature enhancements

## What We Will Need

- 3+ years of experience in customer success, ad operations, or programmatic campaign management
- Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
- Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
- Proven success in driving client growth, retention, and satisfaction
- Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
- Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
- Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
- Experience mentoring junior team members and collaborating effectively across functions
- Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

## What We Offer

Some company benefits include:

- Health, dental, and vision insurance, plus mental health resources
- 401(k) match and generous PTO
- Pre-tax FSA and HSA plans for Healthcare, Dependent care, and Commuting
- Paid Parental Leave for life’s important milestones
- Hybrid work environment (NYC office)
- Free lunch for onsite team members in NYC

Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

Communications regarding your application will only come from @jungroup.com or @verve.com email addresses. Salary Range $90,000—$105,000 USD

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a California resident subject to the California Consumer Privacy Act, [click here](https://verve.com/california-applicant-privacy-notice/) to understand how Verve processes your personal information and how you can exercise your rights. If you are located in the EU or UK visit our [privacy policy](https://verve.com/applicant-privacy-policy/) to understand how Verve processes your personal information and how you can exercise your rights.

## About Verve

## Company Overview
- **One-liner**: Verve is an AI-first, privacy-focused advertising technology platform that connects brands and agencies with publishers across emerging media channels such as mobile in-app, connected TV, digital out-of-home, and gaming.
- **Entity Type**: Public (ticker: VER on Nasdaq Stockholm)
- **Headquarters**: Stockholm, Sweden
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising Technology (AdTech), Digital Media, Artificial Intelligence
- **Target customers**: B2B – brands, agencies, and publishers of all sizes (enterprise to SMB)
- **Mission or purpose statement**: “Strengthening the internet, making it safer and helping it serve people better” by making media better through privacy-first, transparent, and impactful technology.

## Products & Services
- **Moments.AI**: Contextual targeting solution using AI to analyze page/screen content and deliver relevant ads without relying on cookies or device IDs. Awarded Digiday’s Best Contextual Targeting Offering.
- **ATOM 3.0 SDK**: Privacy-compliant, on-device targeting SDK integrated into 10,000+ mobile apps, enabling ID-less audience targeting at scale.
- **Retail Media Solutions (Acardo, Viewento)**: In-store and digital retail media capabilities that activate consumer data for advertisers and retailers.
- **Search Intelligence (Captify)**: Search-based audience targeting and insights to enhance demand-side advertising outcomes.
- **Unified Platform**: A single technology stack serving publishers and advertisers across mobile, CTV, DOOH, web, gaming, and audio with real-time bidding and AI optimization.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in search results (publicly traded but current market cap not provided)
- **Key Metric**: 
  - Annual Revenue: €300 million (reported in 2022); 26% organic growth (Q2 2024)
  - 851 software customers spending $100K+ annually on the platform (Q2 2024)
  - 1000+ employees globally
- **Notable Investors/Partners**: Public company; major acquisitions include Jun Group (2024), Captify, Acardo, and Viewento. Key partnerships implied with thousands of publishers and apps.
- **Growth Signals**: 
  - Demand-side revenue grew to 30% of total revenue (2025)
  - Platform unification completed, improving scalability and efficiency
  - Expansion into retail media and search intelligence via acquisitions
  - 2.5B+ end consumer reach, 200M+ monthly active users via mobile app integrations, 65K+ connected TV screens

## Competitive Advantages
- **Privacy-first, ID-less targeting** – does not rely on cookies or device IDs, future-proofing against privacy regulations.
- **AI-driven optimization** – Moments.AI and ATOM 3.0 provide contextual and on-device targeting at scale.
- **Omni-channel breadth** – covers mobile in-app, CTV, DOOH, web, gaming, and audio with a single platform.
- **Ranked #1 in RTB mobile supply path coverage and quality** (source unspecified but cited on site).
- **Global footprint** – offices in 10+ cities and remote teams across multiple regions, with reach in 150+ countries.

## Strategic Focus
- **Retail media expansion** – leveraging Acardo and Viewento to capture in-store and digital retail ad spend.
- **Demand-side growth** – increasing share of revenue from advertisers and agencies (targeting 30%+).
- **Platform unification & scalability** – integrating acquisitions into a single, efficient tech stack.
- **Privacy-compliant innovation** – continued investment in ID-less, contextual, and on-device solutions to lead the post-cookie era.

## Why Work Here
- **Culture**: Values-driven environment built on “We put customer outcomes first,” “We move fast and fix things,” “We innovate with purpose,” “We, not me,” and “We say it and we own it.”
- **Flexible work**: Hybrid model (3 days in-office at hubs) and remote options depending on role. Work-from-abroad opportunities.
- **Benefits**:
  - Annual learning budget + professional development and leadership trainings
  - German/English language classes
  - Employer Stock Purchase Program (ESPP)
  - Competitive compensation and bonus programs
  - Generous PTO plus wellness/volunteer days
  - Subsidized healthcare and mental health resources
  - Parental leave for all new parents
  - Monthly lifestyle allowance
  - Pet-friendly offices, office lunches, and snacks
- **Hiring process**: Typically 3–6 weeks with 3–6 interview stages, starting with recruiter, then hiring manager, team, and leadership.
- **Global team**: 1000+ employees across North America, Europe, and Asia; diverse perspectives highly valued.

## Sources
1. [verve.com](https://verve.com/)
2. [verve.com/careers](https://verve.com/careers/)
3. [verve.com/about](https://verve.com/about/)
4. [investors.verve.com](https://investors.verve.com/)
5. [linkedin.com/company/verve-ad-solutions](https://www.linkedin.com/company/verve-ad-solutions)

## Other roles at Verve

- [Senior iOS SDK Engineer, Objective-C](https://feeny.ai/job/senior-ios-sdk-engineer-objective-c-verve-bengaluru-5mpmh3mf6fzc) — Bengaluru, India
- [Technical Product Manager](https://feeny.ai/job/technical-product-manager-verve-germany-m3wp8dhtkpr7) — Germany
- [Technical Account Management Director (APAC)](https://feeny.ai/job/technical-account-management-director-apac-verve-beijing-k38rjgdxa6hf) — Beijing, China
- [Sales Development Representative (m/w/d)](https://feeny.ai/job/sales-development-representative-m-w-d-verve-essen-x66h9ha8s96m) — Essen, Germany
- [Office Manager | London](https://feeny.ai/job/office-manager-london-verve-london-87sskved4766) — London, United Kingdom
- [Senior Financial Operations Accountant](https://feeny.ai/job/senior-financial-operations-accountant-verve-dublin-3hqcahma5cxh) — Dublin, Ireland
- [Senior Product Manager (w/m/d)](https://feeny.ai/job/senior-product-manager-w-m-d-verve-dublin-qz5xenk5gkek) — Dublin, Ireland / Germany / London, United Kingdom
- [Senior Account Manager, Demand](https://feeny.ai/job/senior-account-manager-demand-verve-new-york-kn6ym6npyj1d) — New York, NY
- [Financial Accountant (w/m/d)](https://feeny.ai/job/financial-accountant-w-m-d-verve-frankfurt-am-main-0qj3521y7ej5) — Frankfurt Am Main, Germany
- [Senior SRE/DevOps Engineer](https://feeny.ai/job/senior-sre-devops-engineer-verve-bengaluru-4tcg9vpzxr36) — Bengaluru, India