---
title: 'Customer Success Manager at Viktor'
canonical: 'https://feeny.ai/job/customer-success-manager-viktor-warsaw-a34w1bnefrdn'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at Viktor

- **Company:** Viktor
- **Location:** Warsaw, Poland
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-22
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/viktor/8d4a478f-4512-4819-912c-826d52470be4/application

**Skills:** Customer Support, Technical Troubleshooting, API Documentation, Webhooks, English, AI/Chatbot Experience, SaaS Experience, Customer Success Experience, Technical Support Engineering

> Own the customer relationship from post-sale onward to drive retention, expansion, and feedback. You will handle onboarding, technical support, and churn prevention while collaborating with engineering and product teams to improve the platform.

## Job description

## ABOUT VIKTOR

Viktor is the AI teammate. He lives in Slack and Microsoft Teams, connects to thousands of tools, and does real work for real companies: finance, marketing, ops, engineering. We're building the product that replaces half the SaaS stack.

The team is small. The scope is not.

## THE SHORT VERSION

You're a hands-on CSM working the base: proactive activation and expansion plays on the highest-potential accounts, usage reviews, save motions on at-risk teams. In many paying teams today, one power user drives most of the usage. Your job is to spread Viktor from that one person to their whole team.

This is an on-site role, based in our Warsaw or Dublin office.

## WHAT'S ACTUALLY GOING ON HERE

Viktor's base is thousands of self-serve teams, growing fast, mostly on monthly plans. The retention and expansion plays need hands on accounts now, not just a leader designing them. You'll work under our new CS Lead as one of the first Success ICs, running a high-volume book with real commercial numbers attached.

## WHAT YOU'LL ACTUALLY DO

- Run proactive plays on a high-volume book: usage reviews, expansion triggers, save motions on at-risk teams.
- Spread usage beyond the single power user. Find the 2nd, 3rd and 5th teammate in every account.
- Build your own account lists from usage and billing signals. No lead router, no health-score tool to hide behind.
- Carry expansion and save numbers alongside health metrics.
- Feed patterns back: what activates teams, what kills them, written up so product can act.

## HOW YOU'LL KNOW IT'S WORKING

- Accounts in your book add users, not just renew.
- At-risk teams get caught and saved before the cancellation email, not after.
- Your expansion number comes from plays you initiated, sourced from your own analysis.

## WHO YOU ARE

- 3 to 6 years as a CSM at a usage-based PLG company. You've run proactive plays on a high-volume SMB/mid-market book, not a 15-logo enterprise book.
- Data-fluent: you build your own account lists from usage and billing signals. SQL or Hex-style tooling a plus.
- Commercial instincts: comfortable carrying expansion and save numbers.
- AI-native: you run your own workflow through AI agents daily, or you've done post-sales at an AI-native company. Our Success motion is teaching customers to delegate work to an agent. You must live that behaviour to teach it.
- Strong written and spoken English.

## PROBABLY NOT A FIT IF

- You're a ticket-queue reactive CSM.
- Renewals administration is the job you know.
- You need a Gainsight instance before making a customer call.

## EVEN BETTER IF

- You've been among the first CSMs somewhere and helped write the playbook.
- You've worked expansion on usage-based or credit-based pricing.
- You've shipped docs, guides or onboarding flows that moved a metric.

## HOW WE WORK

Small team, high trust, low process. Decisions are made by owners, not committees. You will ship your first week. You will talk to users your first day.

We don't do alignment meetings or stakeholder syncs. We build things, see if they work, and iterate.

## WHY VIKTOR

We're one of the fastest-growing companies in the world. The product works. The market is pulling.

This is a rare window: everyone here owns something real. Not a task. A surface of the company that customers depend on.

That doesn't last forever. Right now, it's still true.

## COMPENSATION

Top-of-the-market salary and the kind of ownership that only exists at this stage.

The best work happens when you're in the room. Munich, New York, Dublin, and Warsaw. Remote for some roles.

## About Viktor

## Company Overview
- **One-liner**: Viktor is an AI employee that lives in Slack and Microsoft Teams, connecting to 3,200+ tools to execute real work—reports, dashboards, code, campaigns, and more.
- **Entity Type**: Private (Pre-Seed / Seed stage)
- **Headquarters**: Wilmington, Delaware, United States
- **Founded**: 2026 (as per LinkedIn)
- **Founders**: Peter Albert (Co-Founder)

## Core Business
- **Primary industry**: AI-powered enterprise productivity / digital labor
- **Target customers**: B2B, teams of all sizes (used by 40,000+ teams), from SMB to enterprise
- **Mission or purpose statement**: "Give every company an AI employee that connects to their tools and does the work." — from [viktor.com/about](https://viktor.com/about)

## Products & Services
- **Viktor (AI Employee)**: A managed AI assistant that operates as a team member in Slack and Microsoft Teams. Connects via OAuth to 3,200+ integrations (Stripe, HubSpot, Linear, Notion, Jira, GitHub, Google Drive, etc.). Executes tasks end-to-end: pulls live data, writes code, builds web apps, generates reports, automates workflows, manages code reviews, and more. Delivers real outputs (PDFs, spreadsheets, deployed apps, code commits) rather than text summaries. Includes scheduling for recurring tasks and proactive automation suggestions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Total Funding of $2.9M (Pre-Seed round led by Nat Friedman and Daniel Gross on 2024-06-13; seed round with one investor on 2025-04-20) — from [LinkedIn](https://www.linkedin.com/company/viktor_com)
- **Notable Investors/Partners**: Backed by BEK Ventures, Inovo VC, Accel, KAYA, NFDG, Tenacity Capital, Oxford Seed Fund, Leonis Capital. Angel investors include Koen Bok, Jorn van Dijk, Joel Hellermark, Guillermo Rauch, Alex Bouaziz, Stewart Butterfield, Cal Henderson, Harry Stebbings, Max Mullen, Nico Rosberg, Lenny Rachitsky, Shaan Puri, Charlie Songhurst, Daniel Gross, Nat Friedman, Mati Staniszewski, Bartek Pucek, Shawn Wang (swyx). — from [viktor.com/about](https://viktor.com/about)
- **Growth Signals**: 40,000+ teams using the product. LinkedIn reports 9 employees (+37.5% YoY growth). Monthly employee growth of +15.8%. Presence in Poland, Germany, and US. SOC 2 Type 1 compliant (under parent Zeta Labs / Jace AI), SOC 2 Type 2 and ISO 27001 in progress, CASA Tier 3 certified. Listed in Slack App Directory and approved by Microsoft for Teams.

## Competitive Advantages
- **Execution vs. chat**: Viktor performs actions (sends emails, updates CRMs, deploys apps) rather than just generating text—differentiator from ChatGPT/typical AI assistants.
- **Deep integration breadth**: 3,200+ pre-built integrations with OAuth, covering CRM, analytics, project management, version control, ad platforms, etc.
- **Persistent workspace & context**: Maintains team context, learns workflows over time via internal "skills," and operates across all channels/public DMs (with RBAC and private mode on roadmap).
- **Security posture**: SOC 2 Type 1, CASA Tier 3, data encrypted in transit/at rest, isolated compute per user, no training on customer data, GDPR and CCPA aligned.
- **Short time-to-value**: Setup in minutes, no code or developer required; Viktor handles onboarding himself.

## Strategic Focus
- **Privacy & security enhancements**: Actively building Private Mode (isolated per-user conversations), RBAC, per-user OAuth token scoping, data retention controls, sensitive data handling.
- **Platform expansion**: Continued integration of new tools and deeper capabilities (app building, code engineering, proactive automation).
- **Team scale**: Growing engineering team (currently 9 people, with technical roles in Poland, Germany, US) to accelerate product development.

## Why Work Here
- **Culture highlights**: Mission-driven ("bet on the upside, make decisions from hope, not fear"), small focused team (9 people) building an AI employee for "the rest of us." Emphasis on taking care of each other and asking "what if this goes right?" — from [viktor.com/about](https://viktor.com/about)
- **Remote/hybrid/office policy**: Not explicitly stated, but team is distributed across Poland, Germany, and US (including Wilmington HQ). Likely remote-friendly given global talent sources (HCLTech, Visa, McKinsey, etc.).
- **Notable perks**: $100 in free credits on signup, no credit card required. Product is dogfooded internally. Early-stage equity potential, backed by top-tier investors and angels. Roles listed on [jobs.ashbyhq.com/viktor](https://jobs.ashbyhq.com/viktor) — check for open positions.

## Sources
1. [viktor.com](https://viktor.com/)
2. [viktor.com/about](https://viktor.com/about)
3. [viktor.com/product](https://viktor.com/product)
4. [LinkedIn](https://www.linkedin.com/company/viktor_com)
5. [Jobs page](https://jobs.ashbyhq.com/viktor)

## Other roles at Viktor

- [Office Manager](https://feeny.ai/job/office-manager-viktor-warsaw-zfkmhhwre89y) — Warsaw, Poland
- [Partnership Operations Manager](https://feeny.ai/job/partnership-operations-manager-viktor-warsaw-1pp5z7m62b8k) — Warsaw, Poland
- [GTM Engineer](https://feeny.ai/job/gtm-engineer-viktor-warsaw-we0y5732wk48) — Warsaw, Poland
- [Junior Performance & Marketing Designer](https://feeny.ai/job/junior-performance-marketing-designer-viktor-warsaw-053vg6gk0mr0) — Warsaw, Poland
- [Senior Performance & Marketing Designer](https://feeny.ai/job/senior-performance-marketing-designer-viktor-warsaw-1papkgm593gk) — Warsaw, Poland
- [Growth Analytics Engineer](https://feeny.ai/job/growth-analytics-engineer-viktor-warsaw-09r3se79pmjs) — Warsaw, Poland
- [Senior Video Editor (Performance Creative)](https://feeny.ai/job/senior-video-editor-performance-creative-viktor-warsaw-xza91qframcp) — Warsaw, Poland
- [Operations Engineer](https://feeny.ai/job/operations-engineer-viktor-warsaw-2ep3hsf8jkyj) — Warsaw, Poland
- [Lifecycle Manager](https://feeny.ai/job/lifecycle-manager-viktor-warsaw-5r6n81xtk4zd) — Warsaw, Poland
- [Founding Account Executive (US)](https://feeny.ai/job/founding-account-executive-us-viktor-new-york-gtdm4ea66pq1) — New York, NY