--- title: 'Customer Success Manager at Wand Synthesis AI Inc' canonical: 'https://feeny.ai/job/customer-success-manager-wand-synthesis-ai-inc-india-4swpsynn48aj' type: 'job' last_seen: '2026-09-07' --- # Customer Success Manager at Wand Synthesis AI Inc - **Company:** Wand Synthesis AI Inc - **Location:** India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-05-22 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/wand-ai/1143160a-df1e-44a0-bf67-b8136bff50a9/application **Skills:** Enterprise software, Customer Success, Account Management, Program Management, Hebrew, English, Financial Services, Insurance, RegTech, FinTech, InsurTech, SaaS, AI, Automation, Data platforms, Infrastructure platforms, Regulated industries > Serve as the primary relationship owner for enterprise customers, driving adoption, value realization, and account growth. Partner with Solution Architects and Sales to ensure customers operationalize Wand's AI infrastructure and achieve strategic business outcomes. ## Job description Build the Future Workforce Wand turns AI into labor. It enables humans and AI agents to operate together as a unified, hybrid workforce, with comprehensive management and oversight. And it’s already operating at scale inside some of the world’s largest organizations. Wand built the world’s first Agentic Labor Infrastructure enabling governments and global enterprises to create, manage, and scale digital workforces. Our mission is to integrate agent ecosystems into the core of work and business, unlocking a generational leap in the global economy. We’re building the infrastructure that lets humans and AI agents operate together safely, transparently, and at scale. Join Wand in leading the Agentic Shift Wand is building a high-performing global team who take full ownership of what they build. We lead by example, move fast, make data-aware decisions, and continuously push for more- always with a focus on delivering real value to customers. You would be joining a world-class team that combines deep research expertise and real-world product execution, with experience spanning Deepmind, Google, Amazon, Miro, Elise AI, IBM and Accern. The Mission You will be the primary relationship owner for Wand’s enterprise customers across Israel and selected international accounts. Your role is to ensure that Wand becomes deeply embedded in the customer’s workflows, operating model, and strategic roadmap — driving adoption, measurable business value, and long-term account growth. You will become highly familiar with each customer’s internal structure, priorities, stakeholders, and constraints, translating that understanding into a clear and disciplined success plan. Your job is to ensure customers do not simply buy Wand, but operationalize it, expand it, and renew it with conviction. You will work in close partnership with our Solution Architects, who own the technical relationship, and our Sales Directors, who own the commercial relationship. You will be the operational glue across post-sale success, adoption, stakeholder alignment, and account momentum. ## Role Responsibilities Own the Customer Relationship - Serve as the primary post-sale relationship owner for enterprise accounts across Israel and selected ROW customers. - Build strong, multi-level relationships with executive sponsors, program managers, IT leads, business owners, and end-user teams. - Lead Executive Business Reviews focused on business value, adoption progress, ROI, and strategic alignment. - Represent the customer internally and ensure their feedback informs product direction, delivery priorities, and account strategy. Drive Adoption & Value Realization - Build and execute onboarding, enablement, and adoption plans tailored to each customer’s workflows and success goals. - Define business outcomes, KPIs, and success criteria early and track them throughout the lifecycle. - Identify usage gaps, stakeholder misalignment, and risk signals before they affect account health. - Run enablement sessions, stakeholder workshops, and internal customer programs to deepen adoption. - Work closely with Solution Architects to connect technical delivery with executive-level business outcomes. Manage the Program - Maintain clear account plans, stakeholder maps, risk registers, and success roadmaps. - Track health metrics, usage patterns, adoption levels, and escalation points using internal CS processes and tooling. - Manage escalations with high urgency, ownership, and structure until full resolution. - Coordinate cross-functionally with Product, Engineering, Sales, and Legal to support customer commitments and issue resolution. - Keep strong documentation discipline across action items, commitments, risks, and decisions. Grow the Account - Identify expansion opportunities across teams, new use cases, business units, and broader deployment motions. - Support renewals and upsell strategy in partnership with Sales. - Maintain visibility into renewal risk and ensure any issues are escalated early with a mitigation plan. - Build champions and internal supporters who help reinforce Wand’s position during procurement and renewal cycles. ## Key Requirements - 5+ years of experience in Customer Success, Enterprise Account Management, or Program Management in enterprise software. - Experience working with or within enterprise organizations in Israel and/or international markets. - Hebrew fluency is required, alongside strong English communication skills. - Mandatory experience in Financial Services and/or Insurance. RegTech, FinTech, or InsurTech experience is also highly valuable. - Experience managing complex enterprise accounts with multiple stakeholders and long planning or renewal cycles. - Ability to understand technical and AI-based products and communicate effectively with both business and technical audiences. - Strong executive presence and experience leading structured customer programs. - Willingness to travel for strategic customer engagements when needed. ## Preferred Experience - Experience with enterprise customers in Israel and broader international markets. - Background in complex SaaS, AI, automation, data, or infrastructure platforms. - Experience managing large post-sale programs in regulated industries. - Additional regional language capability is a plus. Personal Characteristics - You are proactive, structured, and highly accountable. - You operate like a program leader, not a reactive support owner. - You can navigate complex stakeholder environments with confidence. - You are commercially aware and able to recognize growth opportunities inside accounts. - You are disciplined in execution, documentation, and follow-through. - You can balance customer empathy with strong internal coordination and drive. ## About Wand Synthesis AI Inc ## Company Overview - **One-liner**: Wand AI builds the world’s first Agentic Labor Infrastructure, an operating system that enables governments and global enterprises to create, manage, and scale hybrid workforces where humans and AI agents collaborate seamlessly. - **Entity Type**: Private (Seed stage; $15M total funding) - **Headquarters**: Palo Alto, California, United States (also operates from Tel Aviv, Israel) - **Founded**: 2022 - **Founders**: Rotem Alaluf (CEO), Eli Osherovich (Co-Founder) ## Core Business - **Primary industry/industries**: Enterprise AI Infrastructure, Agentic Automation, Workforce Management - **Target customers**: Governments and global enterprises (B2B, Enterprise) - **Mission or purpose statement**: “To drive a generational leap for the global economy by integrating agent ecosystems into the core of work, business, and society — making this shift safe, transparent, and radically efficient.” ## Products & Services - **Agent Control Panel**: Configure, monitor, and govern every AI agent with live performance data, budget restrictions, and compliance controls. - **Collaboration Platform**: A shared chat workspace where humans prompt, collaborate with, and coach AI agents in real-time. - **Process Automation**: Agents run complex workflows end-to-end, triggering tasks and escalating edge cases to humans. - **Division Automation**: Hand an entire function (e.g., customer support, data operations) to AI when the business is ready, scaling from single processes to fully autonomous divisions. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: $15.0M in total funding across 2 rounds - **Notable Investors/Partners**: InnoRevo Ventures (lead investor in seed round); backed by world-renowned entrepreneurs and leading U.S.-based venture capital firms. Acquired Accern (2025-02-07). - **Growth Signals**: - Headcount of 48 employees (+5.8% YoY), operating in 13 countries - 21 active job postings (monthly job postings up +200%) - LinkedIn followers: 113,174 (monthly +0.1%, yearly +1.6%) - Talent sourced from Amazon Web Services, Microsoft, IBM, Jasper, and others - SOC2-ready with flexible deployment (on-premise, private cloud, hosted) ## Competitive Advantages - **Full-Stack Workforce OS**: One platform for creation, execution, collaboration, and governance — unlike point solutions that only automate tasks. - **Governed Autonomy**: Agents stay budget-positive and compliant under built-in rules and guardrails, with decision tracking and accountability dashboards. - **Human-First Adoption**: Real-time chat, clear escalation paths, and role-based controls keep people in command. - **Self-Evolving Intelligence**: Agents retrain, build new agents, and refine workflows automatically, compounding ROI over time. - **Interoperability**: Agents work across systems, tools, and departments, eliminating silos and enabling unified operations. ## Strategic Focus - **Category creation**: Defining the “Agentic Labor Infrastructure” category and becoming the company the world thinks of first for using AI to create real business value. - **Scaling the hybrid workforce**: Enabling enterprises to move from single-process automation to full-division autonomy. - **Global expansion**: Operating in 13 countries with a growing presence in Middle East, Europe, and Asia. - **Talent acquisition**: Aggressively hiring across engineering, product, go-to-market, and marketing to build foundational infrastructure at the frontier of AI. ## Why Work Here - **Culture highlights**: “Real ownership from day one” and “the chance to help define a category, not iterate inside one.” The team includes talent from DeepMind, Google Brain, Microsoft Research, and other industry leaders. - **Remote/hybrid/office policy**: Not explicitly stated, but the company operates across 13 countries with employees in the US, India, UAE, Israel, Ukraine, Poland, Netherlands, Denmark, Switzerland, Germany, and more — suggesting a distributed/remote-friendly model. - **Notable perks or engineering culture**: - Employer rating: 3.7/5.0 (13 reviews) — Compensation rated 3.9, Career growth rated 3.9 - Work on foundational infrastructure at the frontier of AI (agent runtime, orchestration layer, customer-facing products) - SOC2-ready security posture and enterprise-grade deployment options - Opportunity to work on a product that “will change how organizations everywhere operate” - **Open roles include**: Head of Product Security & Compliance, Head of Engineering (Organization & Governance), Senior Backend Engineer, Senior ML Engineer, Senior Site Reliability Engineer, Customer Solutions Engineer, Engineering Manager (Full Stack/Frontend), and more. ## Sources 1. [wand.ai](https://wand.ai/) 2. [wand.ai/careers](https://wand.ai/careers) 3. [LinkedIn - Wand AI](https://www.linkedin.com/company/wand1) 4. [wand.ai - Meet Wand: What We Build, Why It Matters](https://wand.ai/blog-old2/meet-wand-what-we-build-why-it-matters) 5. 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