---
title: 'Customer Success Manager at Wayvia'
canonical: 'https://feeny.ai/job/customer-success-manager-wayvia-united-states-ttty050a1gqq'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Wayvia

- **Company:** Wayvia
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/wayvia/jobs/8779423002

## Job description

Company Overview:

At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.

We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.

At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:

The Customer Success Manager is responsible for owning a designated book of business and managing the complete customer lifecycle, from onboarding to renewal. This role requires executing at a high level to achieve goals related to retention, growth, and customer satisfaction.

Essential Function & Responsibilities:

- Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
- satisfaction targets.
- Lead customer retention initiatives and strategies.
- Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers.
- Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting.
- Create success plans and conduct executive-level quarterly business reviews.
- Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.

Minimum Qualifications:

- Bachelor’s Degree or equivalent experience.
- Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
- Proven ability to manage and grow a substantial book of business and share best practices with peers.
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
- Strong multitasking and prioritization skills; ability to manage competing priorities effectively.
- Project Management experience or skills are strongly desired
- Account planning is a plus
- Experience with Google Analytics and Digital Marketing are strongly desired
- Previous experience with performance-based compensation tied to sales/revenue and retention goals.

Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

- Flexible work-from-home arrangements
- 401K Match
- Flexible vacation
- Medical/Dental/Vision
- 16 weeks of paid parental leave (US)
- Technical stipend
- Professional development programs
- Wellness programs

Location: This is a remote position open to candidates based in the United States.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.

## About Wayvia

## Company Overview
- **One-liner**: Wayvia is a commerce enablement platform that helps enterprise brands connect, measure, and optimize digital touchpoints to drive sales across retailers, marketplaces, and media channels.
- **Entity Type**: Private (Venture-backed; last disclosed round in 2018 led by Frontier Growth)
- **Headquarters**: Irvine, California, United States
- **Founded**: 2004
- **Founders**: Not publicly available (company was originally founded as PriceSpider)

## Core Business
- Primary industry/industries: Commerce Enablement, Retail Intelligence, Omnicommerce Data, Shoppable Media
- Target customers: Enterprise B2B — brand managers, eCommerce & retail leaders, data & analytics professionals, shopper insights teams, and media & marketing leads at global consumer brands
- Mission or purpose statement: To help the world’s top brands stay ahead by using AI, data, and innovation to shape the future of commerce; to “fuel next-gen AI with better omnicommerce data” and “activate the intelligent path to revenue.”

## Products & Services
- **Shoppable Media**: Connects marketing touchpoints (ads, social, retail media, influencer campaigns, email, QR codes, AI shopping experiences) directly to retailer purchase paths, turning impressions into measurable sales.
- **Omnicommerce Data Platform**: Collects, unifies, and activates product-level retail intelligence across pricing, availability, digital shelf visibility, competitor movement, and commerce outcomes.
- **Retail Intelligence**: AI-powered dashboards for price and stock monitoring, promotion tracking, MAP enforcement, retail performance analysis, and channel alignment.
- **MAP Enforcement (PROWL)**: Monitors pricing activity, identifies MAP violations, detects unauthorized seller behavior, and protects brand value across retail channels.
- **Closed-Loop Measurement**: Tracks attribution from offsite discovery through to retailer conversion, across commerce channels.
- **AI-Native MCP (Model Context Protocol)**: Newest offering — an omnicommerce data layer purpose-built for AI shopping assistants and agentic commerce, providing shopper audiences, retailer scorecards, and data modeling for AI applications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue estimated at USD $40.2 million; company has 172 employees as of mid-2026
- **Notable Investors/Partners**: Frontier Growth (lead investor in 2018 venture round); acquisitions include ORIS Intelligence (Prowl), Commerce Connector, and Hatch
- **Growth Signals**: Over 2,000 brands globally, 20+ countries, 14 industries served; operates in 14 countries (US, Ukraine, Netherlands, Germany, UK, Taiwan, Ireland, Argentina, Morocco, France, and more); launched the industry’s first Omnicommerce MCP; released over a dozen industry firsts in Where to Buy, price monitoring, omnicommerce intelligence, and AI-powered commerce; headcount decreased slightly over the past year (−8.2% YoY), but job postings increased +400% year-over-year, signaling new investment in growth.

## Competitive Advantages
- **Two decades of commerce data**: Backed by 20+ years of innovation, originally as PriceSpider — a pioneer in the space.
- **Unified omnicommerce platform**: Unlike traditional ecommerce or retail media platforms that focus on owned transactions or media campaigns, Wayvia connects the full journey from discovery through retailer purchase, across all channels.
- **AI-native architecture**: Launch of the Omnicommerce MCP makes it purpose-built to serve AI shopping assistants — a forward-looking differentiator.
- **Acquisition history**: Integrating ORIS Intelligence (Prowl), Commerce Connector, and Hatch positions them with a broad, integrated feature set.
- **Enterprise scale**: Trusted by top global brands across health & beauty, hardware, food & beverage, CPG, pet care, home & garden, electronics, and toys & games.

## Strategic Focus
- **AI-powered commerce**: Building out AI-native shopper intelligence, data modeling, and the Omnicommerce MCP to help brands prepare for the rise of AI shopping assistants and agentic commerce.
- **Omnicommerce unification**: Connecting offsite, onsite, and agentic commerce into a single platform for brand teams.
- **Global expansion**: Already operating in 20+ countries with an increasingly distributed team.
- **Revenue growth**: Focusing on increasing measurable retailer sales for brand clients through closed-loop measurement and shoppable media.

## Why Work Here
- **Culture highlights**: The company describes itself as collaborative, curious, gritty, customer-obsessed, and empowered. Values include “no egos,” cross-team problem solving, and a commitment to long-term relationships with both clients and colleagues.
- **Remote/hybrid/office policy**: Hybrid — headquartered in Irvine, California with remote roles available across the US (Engineering, Product, Sales); global team spans 14 countries with local offices in Ukraine, Netherlands, Germany, UK, Taiwan, and more.
- **Employee ratings**: Score of 3.9/5.0 on employer review platforms — work-life balance rated 4.1, compensation 4.0, culture 4.0, and career growth 4.0.
- **Notable perks**: “Perks with Purpose” program (details not fully specified); collaborative, transparent environment; team is described as “curious, collaborative, and always up for solving what’s next.”
- **Open roles (as of mid-2026)**: Head of Engineering, Data Engineer III, Director of Product Management, Senior Product Manager, Account Executive, and Technical Project Coordinator — strong signal of engineering and product investment.
- **Engineering culture**: The company encourages ownership, bold ideas, and continuous learning; the Head of Data & AI, Dave Templin, and the Head of Engineering are key executives — suggesting a strong focus on AI and data engineering.

## Sources
1. [wayvia.com — Homepage](https://wayvia.com/)
2. [wayvia.com — About Us](https://wayvia.com/about-us)
3. [wayvia.com — Careers](https://wayvia.com/careers)
4. [Greenhouse — Wayvia Job Boards](https://job-boards.greenhouse.io/wayvia/jobs/8455870002)
5. [LinkedIn — Wayvia Company Profile](https://www.linkedin.com/company/wayvia)

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