--- title: 'Customer Success Manager at Wrike' canonical: 'https://feeny.ai/job/customer-success-manager-wrike-estonia-daxzfq21x50f' type: 'job' last_seen: '2026-10-14' --- # Customer Success Manager at Wrike - **Company:** Wrike - **Location:** Estonia - **Work type:** remote - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-14 - **Apply:** https://job-boards.greenhouse.io/wrike/jobs/4593641005 ## Job description Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision:  A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: - Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. - Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). - Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. - Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. - Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. - Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: - Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts. - Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). - Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. - Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. - Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities. - Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. - AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: - Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. - Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. - Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. - Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Team Dynamics: You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: - 28 calendar days of paid vacation - Sick Leave Compensation (5 Paid Uncertified Sick Days) - Parental Leave: 18 Weeks Maternity / 4 Week Paternity - 2 Volunteer Days - Health Insurance (Employees + Dependents) - Life Insurance Plan - Utility Allowance (30 EUR/month, subject to taxation) - Fitness Plan (800 EUR/year) - Full-remote & On-demand access to Co-working space Your recruitment buddy will be [Aziza Talhi](https://www.linkedin.com/in/azizatalhi/), Senior Recruiter. ## #LI-AT1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our [LinkedIn Life Page](https://www.linkedin.com/company/wrike/life/3fd588bf-73e8-47be-9b0a-1933d404ea88/), [Company culture page](https://www.wrike.com/wrike-company-culture/), [Instagram](https://www.instagram.com/wriketeam), [Wrike Engineering Team](https://www.wrike.com/wrike-engineering/), [Medium](https://medium.com/wriketechclub), [Meetup.com](https://www.meetup.com/WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e), [Youtube](https://www.youtube.com/c/wriketechclub) for a feel for what life is like at Wrike. https://www.glassdoor.com/Overview/Working-at-Wrike-EI_IE420969.11,16.htm ## About Wrike ## Company Overview - **One-liner**: Wrike provides AI-powered enterprise work management software that helps teams plan, collaborate, and execute projects across departments. - **Entity Type**: Private (operating as an independent entity since 2022; previously part of Citrix; total funding of $26M from early rounds) - **Headquarters**: San Diego, California, United States - **Founded**: 2006 - **Founders**: Not publicly listed (company was founded by a team; current leadership includes CEO Thomas Scott) ## Core Business - **Primary industries**: Project management software, collaboration software, productivity software - **Target customers**: B2B, serving over 20,000 organizations globally, including enterprise, mid-market, and SMB teams - **Mission**: To enable everyone to do the best work of their lives through collaborative work management ## Products & Services - **Wrike**: A cloud-based work management platform offering task management, workflow automation, Gantt charts, resource management, real-time dashboards, and reporting. Available on web, iOS, and Android in 9 languages. - **Wrike AI (Work Intelligence®)**: AI-powered features that automate subtasks, provide recommendations, predict outcomes, and reduce mundane work using the platform’s industry-leading data model. - **Wrike Datahub**: Centralized data management for cross-functional insights. - **Klaxoon (acquired 2025)**: A suite of visual collaboration tools including whiteboarding, interactive workshops, and structured execution, integrated into Wrike to redefine enterprise collaboration. - **Wrike Integrate**: Native integration engine connecting Wrike with hundreds of apps (e.g., HubSpot, Salesforce, Slack). ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue estimated at $140M (LinkedIn data, 2025) Total funding: $26M across 3 prior funding rounds - **Notable Investors/Partners**: Earlier investors include Bain Capital Ventures (from Series A round); current partners through ecosystem integrations (e.g., HubSpot App Marketplace, Citrix ecosystem) - **Growth Signals**: - Acquired Klaxoon in 2025, adding visual collaboration capabilities - Launched GenAI tools (Work Intelligence®) in 2024 - Opened new offices in Bangalore (2023), Nicosia (2022) and expanded to 10 global hubs - Over 2 million users and 215,000+ users in its largest account - More than 100 million tasks completed in Wrike ## Competitive Advantages - **AI‑First Platform**: Wrike AI leverages a deep, industry‑specific data model to offer predictive analytics, automated workflows, and intelligent recommendations – a moat built on years of structured project data. - **Enterprise‑Grade Security**: ISO certified, Wrike Lock encryption, and dedicated data centers in the US and Europe, appealing to regulated industries. - **Unified Collaboration**: The acquisition of Klaxoon creates a unique combination of structured project management and visual, real‑time collaboration – a differentiator vs. standalone PM or whiteboarding tools. - **Global Scale & Localization**: Supports 9 languages, operates in 140 countries, with 10 global hubs ensuring enterprise readiness worldwide. - **Integration Ecosystem**: Deep native integrations with hundreds of business tools, including HubSpot, Salesforce, and Slack, reducing switching costs for customers. ## Strategic Focus - **Expand AI Capabilities**: Continue embedding generative AI (GenAI) and predictive analytics across the platform to reduce manual work and improve decision‑making. - **Deepen Visual Collaboration**: Integrate Klaxoon’s whiteboarding and workshop tools into Wrike’s core workflows to capture the full “idea‑to‑outcome” lifecycle. - **Cross‑Departmental Adoption**: Target enterprise accounts by enabling seamless project management across marketing, professional services, IT, and operations. - **Global Growth**: Leverage hubs in APAC (India, Japan, Australia), EMEA (Cyprus, Czechia, France, Estonia, Ireland) and the Americas to support distributed teams and local market needs. ## Why Work Here - **Flexible Work Model**: Wrike supports remote, hybrid, and co‑working setups across 10 global hubs. Roles typically require four hours of overlap with a primary region (e.g., Americas EST/PST, EMEA GMT/CET, APAC local). - **Culture & Values**: Emphasizes customer‑focus, collaboration, creativity, and commitment. Employee‑led resource groups include Wrikers of Color, Women of Wrike (WOW), Wrike with Pride (LGBTQIA+), Wrike Wellness Collective, and SERVE (social/environmental volunteering). - **Engineering Excellence**: Over 250 engineers; Wrike TechClub encourages knowledge sharing and peer learning. Mentorship programs and internal mobility promote career growth. - **Benefits**: Competitive pay, healthcare (medical/dental/vision), retirement savings (401k, pension), generous paid time off, parental leave, two paid volunteer days per year, and home‑office support. - **Global Community**: 1,000+ employees across nearly every time zone; structured hiring process (3–5 weeks) with a focus on reducing bias and assessing potential. ## Sources 1. [wrike.com/company](https://www.wrike.com/company/) – About page, leadership, history, global hubs, diversity groups 2. [wrike.com/jobs](https://www.wrike.com/jobs/) – Careers page, open roles, culture, values, FAQs on remote/hybrid, benefits 3. [wrike.com/wrike-company-culture](https://www.wrike.com/wrike-company-culture/) – Company culture overview 4. [wrike.com](https://www.wrike.com/) – Homepage, product features, AI capabilities, customer numbers 5. [linkedin.com/company/wrike](https://www.linkedin.com/company/wrike) – LinkedIn company page (revenue, employee count, funding) ## Other roles at Wrike - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-wrike-nicosia-vnfrvy5bwdzh) — Nicosia, Cyprus - [Senior Manager, Competitive Intelligence & Positioning](https://feeny.ai/job/senior-manager-competitive-intelligence-positioning-wrike-nicosia-payc3d6yatwv) — Nicosia, Cyprus - [Senior Manager, Competitive Intelligence & Positioning](https://feeny.ai/job/senior-manager-competitive-intelligence-positioning-wrike-prague-bchzapbekmdq) — Prague, Czech Republic - [Senior Manager, Competitive Intelligence & Positioning](https://feeny.ai/job/senior-manager-competitive-intelligence-positioning-wrike-ireland-32bj9fz2pqbp) — Ireland - [Business Systems Security Analyst](https://feeny.ai/job/business-systems-security-analyst-wrike-estonia-jb41qy4sw8pr) — Estonia - [Business Systems Security Analyst](https://feeny.ai/job/business-systems-security-analyst-wrike-nicosia-be4x53hrd1dm) — Nicosia, Cyprus - [Software Engineering Manager](https://feeny.ai/job/software-engineering-manager-wrike-prague-0x23g4q44zm5) — Prague, Czech Republic - [Software Engineering Manager](https://feeny.ai/job/software-engineering-manager-wrike-nicosia-4xfg0bxv944t) — Nicosia, Cyprus - [Sr. Partner Manager](https://feeny.ai/job/sr-partner-manager-wrike-singapore-xx619famrptb) — Singapore - [Account Development Manager - EMEA](https://feeny.ai/job/account-development-manager-emea-wrike-nicosia-vgwd92ph2h5s) — Nicosia, Cyprus