---
title: 'Customer Success Manager at Wunderkind'
canonical: 'https://feeny.ai/job/customer-success-manager-wunderkind-new-york-s05nyhpbs40s'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Success Manager at Wunderkind

- **Company:** Wunderkind
- **Location:** New York, NY
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://www.wunderkind.co/careers/?gh_jid=8170814

## Job description

About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform. This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results. Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS.

The CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution. Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels. This role is highly technical and requires in-depth training in our proprietary platform.

This role is highly technical and requires in-depth training in our proprietary platform. You'll work with some of the world's most prominent consumer brands on technology that materially moves their revenue.

Responsibilities and Level of Effort (LOE):

Client Management & Strategic Advisory (40%)

- Serve as the primary operational point of contact for enterprise clients, and grow into the advisor they bring problems to before they bring requests.
- Build real relationships across the client org — practitioners, managers, and the people who sign the renewal.
- Set expectations directly and early on scope, timelines, and trade-offs. When a request sits outside what the partnership covers, say so, explain why, and bring the right commercial path to the account team instead of quietly absorbing it.
- Partner with the account team on renewal and growth conversations, bringing the performance narrative and the strategic case for what's next.
- Enable client stakeholders to get real value out of Wunderkind's UI for analytics and campaign management.
- Run regular check-ins, ideation sessions, and process reviews that clients actually want on their calendar.
- Own the campaign performance and platform narrative in Executive Business Reviews, in partnership with the Account team.

Campaign Ideation & Execution (40%)

- Lead end-to-end project management of client campaigns from concept to launch, on time and aligned to the client's business goals.
- Bring ideas. The best CSMs here propose the campaign the client hadn't thought to ask for.
- Collaborate with Professional Services, Product, and Analytics to deploy campaigns, troubleshoot issues, and implement optimizations.
- Provide an extra layer of QA on campaign builds, integration errors, and program quality. You are the last line of defense before a client sees it.
- Monitor platform performance and client KPIs, surfacing risks and opportunities proactively rather than in the QBR.
- Maintain clear client documentation: performance reports, action plans, and feedback summaries.

Strategic & Ad-Hoc Initiatives (20%)

- Test new features, pressure-test our roadmap, and give Product honest feedback grounded in what your clients actually need.
- Advocate internally for your clients so their voice shapes product development and service delivery.
- Contribute to how we work: process improvements, playbooks, and the operational fixes that make the whole team faster. If something is inefficient, we want you to name it and help fix it.

## What We're Looking For

- Client-obsessed. You like building relationships, you're genuinely curious about your clients' businesses, and you take their outcomes personally.
- Full ownership. You drive to an answer instead of relaying a handoff. When something is stuck, you move it.
- Strategic advisor instinct. You break complex challenges into pragmatic plans and can defend the reasoning to a skeptical stakeholder.
- Technically strong. You have a real affinity for enterprise platforms and want to master ours.
- Data-minded. You can decipher a data set, pull the insight, and turn it into a story that leads somewhere.
- A smart, honest user of AI. We give our team modern AI tooling and expect you to use it — reporting, drafting, analysis, QA, research. We also expect you to review every output, validate it against the source, and own what goes to the client. Judgment, strategy, and the relationship stay yours.
- Direct and unafraid. You raise problems early, say the hard thing kindly, and don't let a client or a colleague be surprised.
- Creative in problem-solving. You develop tailored campaign ideas that fit the client's objectives and improve their customer experience.
- Polished and mature. Personable and credible in enterprise rooms, from the practitioner to the executive.

## Qualifications

- 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries.
- Hands-on experience in a major ESP is a significant plus — Salesforce Marketing Cloud, Klaviyo, or Braze especially.
- Agency experience is a plus. If you've juggled multiple demanding clients, scoped work, and managed expectations under pressure, that translates directly.
- Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes.
- Practical experience with marketing technology platforms and consumer brand strategy.
- Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals.
- Analytical mindset with a proven ability to interpret data and drive performance improvements.
- Excellent organizational skills and the ability to prioritize across multiple projects in a fast-paced environment.
- Strong business acumen and the ability to navigate complex organizations.
- Bachelor's degree in Business, Marketing, or a related field.

Travel

- Up to 20% to attend client meetings and key events as needed

The base salary range for this role is $72,000-$90,000 + $11,500 Variable. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

## About Wunderkind

## Company Overview
- **One-liner**: Wunderkind is an AI-powered performance marketing platform that uses identity resolution and real-time intent to automate personalized messaging and drive guaranteed revenue for brands.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, NY, USA
- **Founded**: 2010
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Performance marketing, AI-driven marketing, identity resolution, digital advertising
- **Target customers**: B2B – primarily mid-market to enterprise e-commerce, retail, and travel brands (e.g., Harley-Davidson, Kurt Geiger, AAA, True Botanicals)
- **Mission**: To scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. [wunderkind.co](https://www.wunderkind.co/about)

## Products & Services
- **Autonomous Marketing Platform (AMP)**: An AI-decisioning engine that uses identity resolution and real-time behavioral data to trigger personalized messages across email, SMS, onsite, and paid media. Integrates via SDKs, APIs, or existing ESPs/CDPs.
- **Wunderkind Identity Network**: A proprietary identity graph recognizing over 9 billion devices and observing 2 trillion digital events annually, enabling brands to identify anonymous traffic without relying on third-party cookies.
- **Wunderkind AI Decisioning Engine**: Agentic AI that learns and optimizes messaging in real-time based on individual consumer behavior.
- **Wunderkind Analytics**: Real-time performance dashboards (launched March 2025) for measuring campaign impact and ROI.
- **Wunderkind AI Experiences** (2025): Agentic messaging capabilities for smarter customer engagement.
- **Deployment Models**: Self-Service (plug into existing martech stack), Fully Managed (Wunderkind handles strategy/creative/optimization), or Hybrid partnership.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: $140M (as of 2026) [linkedin.com](https://www.linkedin.com/company/bewunderkind)
  - Total Funding: $151.85M across 8 rounds
  - Client-attributable revenue: Over $5 billion annually
  - Client base: 700+ brands (e.g., Harley-Davidson, Shinesty, Quad Lock)
- **Notable Investors**: Battery Ventures (led Series B in 2018), Silicon Valley Bank, Contour Venture Partners, Justin Yoshimura. Also acquired SmarterHQ (2020), Augur (2017), GoChime (2016).
- **Growth Signals**:
  - Revenue scale of $140M with proven ROI guarantees.
  - Recent product launches: AI Experiences, Shopify integration (Aug 2025), Build Framework for developers (Jun 2025), and partnerships with Braze and Bloomreach.
  - Global presence: Operations in 10 countries including UK, Canada, India, Australia, Norway.
  - Headcount: 397 employees (-21.4% YoY, indicating restructuring or contraction).

## Competitive Advantages
- **Largest identity network for marketers**: Proprietary graph tracking 9B+ devices and 2T+ digital events, providing higher match rates than typical ESPs/CDPs.
- **Revenue guarantee**: Wunderkind contractually guarantees a lift in revenue for clients, positioning itself as a top 1-3 revenue channel in client analytics.
- **Privacy-first, cookie-independent**: Works entirely with first-party data and consent; compliant with GDPR, CCPA, CPRA, ISO 27001, SOC 2 Type 2.
- **Seamless integration**: Does not require replatforming; plugs into existing marketing stacks (ESPs, CDPs, etc.).
- **Agentic AI decisioning**: Real-time optimization that adapts to individual behavior without manual rules.

## Strategic Focus
- **Expand AI agentic capabilities**: Continued investment in autonomous decisioning and real-time personalization (e.g., AI Experiences).
- **Platform partnerships**: Deepening integrations with Braze, Bloomreach, Shopify to reach more merchants.
- **International growth**: Building presence in UK, Australia, and other markets with dedicated country managers.
- **Developer ecosystem**: Launching “Build” framework to attract developer-led integrations.
- **Privacy compliance as differentiator**: Emphasizing consent-based marketing as third-party cookies decline.

## Why Work Here
- **Compensation & equity**: Company equity, employee stock purchase plan, performance bonuses. [builtin.com](https://builtin.com/company/wunderkind)
- **Benefits**: Dental, health, vision insurance; FSA; generous parental leave; family medical leave; commuter benefits; pet-friendly offices; free snacks/drinks. [builtin.com](https://builtin.com/company/wunderkind)
- **Work arrangement**: On-site/hybrid with physical offices in NYC (HQ), Indianapolis, London, and Sydney. Typical time on-site not specified, but roles appear office-centric with flexibility.
- **Learning & culture**: Offers apprenticeship programs, job training, and conferences. The careers page describes a “two-way street” interviewing process and emphasis on mutual discovery of values and goals. [wunderkind.co](https://www.wunderkind.co/careers)
- **Engineering culture**: Strong technical stack (Kubernetes, Python, React, Spark, Kafka, Google Cloud, etc.). Teams include ML engineers, data engineers, and product managers.
- **Caution**: Employer rating of 2.3/5 from 422 reviews on LinkedIn (work-life 2.6, culture 2.1, career 2.0) suggests employee satisfaction challenges, potentially linked to recent headcount reductions. [linkedin.com](https://www.linkedin.com/company/bewunderkind)

## Sources
1. [wunderkind.co - Homepage](https://www.wunderkind.co/)
2. [wunderkind.co - About](https://www.wunderkind.co/about)
3. [wunderkind.co - Careers](https://www.wunderkind.co/careers)
4. [linkedin.com - Wunderkind Company Page](https://www.linkedin.com/company/bewunderkind)
5. [builtin.com - Wunderkind Profile](https://builtin.com/company/wunderkind)

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