--- title: 'Customer Success Manager at Xsolla' canonical: 'https://feeny.ai/job/customer-success-manager-xsolla-russia-x6jnk2548jce' type: 'job' last_seen: '2026-09-15' --- # Customer Success Manager at Xsolla - **Company:** Xsolla - **Location:** Russia - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-15 - **Apply:** https://jobs.lever.co/xsolla/f84f5fea-c0d4-4127-9e43-2eb15c409eb0 ## Job description We are looking for a highly motivated and strategic Customer Success Manager to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs. ## Key Responsibilities - Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth. - Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives. - Propose new products, features, and solutions to drive customer value and support their ongoing success. - Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests. - Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable. - Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship. - Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback. - Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development. - Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level. ## Qualifications - Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles - Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. - Excellent communication, presentation, and problem-solving skills. - English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams. - Comfortable working cross-functionally with product, engineering, and sales teams. - Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. - Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. - Experience in industry, e.g., gaming, SaaS, fintech is a plus. ## Why Join Us - Opportunity to work with top-tier clients and make a measurable impact. - A dynamic, collaborative team culture that values innovation and initiative. - Continuous learning and growth opportunities within a global organization. ## About Xsolla ## Company Overview - **One-liner**: Xsolla is a global commerce and financial technology company that provides a comprehensive suite of tools and services for video game developers and publishers, including payments, distribution, marketing, and monetization solutions. - **Entity Type**: Private (Privately Held) - **Headquarters**: Sherman Oaks (Los Angeles), California, United States - **Founded**: 2005 - **Founders**: Aleksandr Agapitov (Founder & CEO) ## Core Business - **Industries**: Video game commerce, financial technology, payment processing, distribution, and capital markets for interactive entertainment. - **Target Customers**: B2B – game developers and publishers of all sizes, from indie studios to AAA enterprises. - **Mission**: "We bring opportunities together for the video game industry" – helping creators fund, launch, distribute, and monetize games globally. ## Products & Services - **Xsolla Payment Solutions**: Global payment orchestration supporting 1000+ payment methods, 130+ currencies, and 200+ geographies. Operates as the merchant of record. - **Xsolla Web Shop**: White-label direct-to-consumer storefronts that allow developers to sell games and in-game items with higher margins. - **Xsolla Launcher & Distribution**: Cross-platform game distribution tools and launcher solutions for PC and mobile. - **Xsolla Partnership Network**: Marketing and audience acquisition services. - **Xsolla Capital Markets Group (CMG)**: Institutional capital platform providing debt, credit, and special situations financing for game studios, supported by proprietary market intelligence and an LP/investor network. - **Xsolla Storefront** (in development): White-label Android game store designed for large-file distribution, download management, and multi-tenant theming. - **Xsolla Anti-Fraud & Compliance**: Risk management and compliance tools tailored to digital gaming transactions. ## Market Standing - **Valuation**: Not publicly available. - **Annual Revenue**: ~$100 million (source: LinkedIn data). - **Total Funding**: Not disclosed (private, bootstrapped/growth equity?). - **Notable Partners & Clients**: Valve, Twitch, Epic Games, PUBG Corporation, and thousands of other game developers (1,500+ mentioned on careers page). - **Growth Signals**: - 1,079 full-time employees (as of 2025; up ~22% YoY based on earlier LinkedIn data). - 16 global offices across Los Angeles, London, Berlin, Dubai, Kuala Lumpur, Tokyo, Beijing, and more. - 3,000+ direct-to-consumer web shops launched. - 258,343,632 Pay Station visits in 2024. - 180.5 million average daily developer API calls. - 99.98% platform uptime over the past 12 months. - Active expansion of Capital Markets Group with hires in New York, Middle East, and Singapore. ## Competitive Advantages - **Exclusive video game focus** – All products and services are built specifically for the games industry, unlike generic payment processors. - **Global merchant of record** – Handles tax, compliance, and fraud in 200+ territories, reducing friction for developers. - **Relationships with major platforms** – Deep integrations with Steam, Twitch, Epic Games Store, etc. - **Scale and reliability** – Proven ability to handle hundreds of millions of transactions annually with near-perfect uptime. - **Capital and investment arm** – Unique ability to provide financing to studios, creating stickiness and aligning incentives. ## Strategic Focus - Scaling the **Capital Markets Group** as an independent institutional platform serving the interactive entertainment ecosystem (debt, special situations, principal investments). - Building a **white-label Android game store** to capture mobile distribution and compete with traditional app stores. - Deepening **AI integration** across QA, testing, and hiring processes (Director of QA role explicitly mentions AI-assisted testing; AI used in recruitment). - Expanding presence in high-growth markets: **Japan** (CMO/VP Marketing role), Middle East, and Southeast Asia. ## Why Work Here - **Culture**: "We build from the inside out" – competitive salary, flexible time off, hybrid/remote options, health insurance, retirement programs, family leave, generous in-office amenities, disability and life insurance. - **Work Model**: Hybrid and remote available across global offices. - **Engineering Culture**: High ownership, modern stack (Android/Kotlin, large-file distribution, multi-tenant theming, CI/CD, cloud infrastructure). Engineers work on greenfield projects like the white-label game store. - **Growth Opportunities**: New hires in the Capital Markets group have "executive sponsorship, meaningful ownership, and the mandate to build a durable franchise." Rapidly scaling company with expanding teams. - **Global, diverse team**: Employees from 52+ countries; offices in 12 countries. ## Sources 1. [Xsolla Careers](https://xsolla.com/careers) 2. [LinkedIn – Xsolla Company Profile](https://linkedin.com/company/xsolla) 3. [Xsolla About Us](https://xsolla.com/about-us) 4. [Xsolla Culture & Values](https://xsolla.com/our-culture-and-values) 5. 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