---
title: 'Customer Success Manager at XYZ Reality'
canonical: 'https://feeny.ai/job/customer-success-manager-xyz-reality-united-kingdom-ddbardqgh8ej'
type: 'job'
last_seen: '2026-11-11'
---

# Customer Success Manager at XYZ Reality

- **Company:** [XYZ Reality](https://feeny.ai/companies/xyz-reality)
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/xyz-reality/59af0522-c2a6-452e-ab4e-eaa00dfae3b9

## Job description

## About XYZ Reality

XYZ Reality created the world’s first engineering-grade augmented reality for construction. Our site-safe hardhat, The Atom, overlays the design model onto the live build, so our engineers can verify work as it goes in on some of the most complex mission-critical projects in the world. Backed by Series B investment and growing fast across the US, UK and Europe, we’re a driven, passionate team changing how the industry builds. If you want your work to shape how the world gets built, we’d like to hear from you. Help bring new technology to live construction sites

## About XYZ Reality

XYZ Reality created the world’s first engineering-grade augmented reality for construction. Our site-safe hardhat, The Atom, overlays the design model onto the live build, so our engineers can verify work as it goes in on some of the most complex mission-critical projects in the world. Backed by Series B investment and growing fast across the US, UK and Europe, we’re a driven, passionate team changing how the industry builds. If you want your work to shape how the world gets built, we’d like to hear from you. Our project delivery team runs XYZ's service on site across multiple active projects, from mobilisation to handover.

## THE ROLE

Customer Success Managers are the face of XYZ Reality for our clients. You'll help people feel the product. This role is for someone who has spent years in construction delivery, in Electrical Engineering, CSA, Project Controls or Commissioning, and knows the industry inside out. You'll use that experience to connect with site teams on their level, understand their pressures, and show them how XYZ Reality helps them deliver better. You're not a software salesperson. You're a construction professional who has found a better way. You'll spend a lot of time on sites, working directly with project teams and building trust. You'll also hold your own in a room with VPs and senior client stakeholders, translating field reality into business value. Location: We're open to candidates based in the UK or across Europe, with regular travel to client sites.

## KEY RESPONSIBILITIES

- Own the day-to-day client relationship across your assigned projects, acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform.
- Drive on-site adoption of the XYZ platform, working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done.
- Be the bridge between site and senior leadership, translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs.
- Identify risks to client satisfaction or adoption early, flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint.
- Support commercial growth, contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and working with colleagues on client conversations.
- Feed real-world insight back into XYZ, sharing client feedback, site observations, and adoption patterns with colleagues to help shape how the platform and service evolves.

## REQUIRED QUALIFICATIONS

- Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning, on major programmes.
- Hands-on site experience that gives you genuine credibility with field teams
- Communication skills to engage effectively with senior client stakeholders up to VP level.
- Comfortable with extensive travel to project sites as a core part of the role; this is a field-facing position, not a desk job.
- Curiosity about technology and genuine openness to learn; you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

## KEY EXPERIENCE & SKILLS

- Deep construction specialism: Electrical, CSA, Project Controls, or Commissioning
- Naturally builds trust with site teams & senior stakeholders alike
- Clear, confident communicator from Sub-Contractor to VP
- Client-focused with a drive to deliver measurable value
- Curious about technology & motivated to learn
- Resilient, adaptable & thrives in a fast-moving environment

## BENEFITS (UK)

- 🏝️ 25 days annual leave + public holidays
- 🎄 Christmas shutdown days on top of your leave allowance
- 🩺 Private healthcare with Vitality
- 🏠 Hybrid working
- 🪙 Biannual salary reviews
- 🥳 Summer & Christmas staff parties
- 🍣 Free Thursday lunch and drinks after work
- 🚇 Office a 5 minute walk from Angel station
- 🚲 Cycle to Work scheme
- 💰 Employee referral scheme

Want to see The Atom in action? Watch our videos on YouTube (https://www.youtube.com/@XYZReality/videos) or visit [www.xyzreality.com](http://www.xyzreality.com).

## About XYZ Reality

## Company Overview
- **One-liner**: XYZ Reality provides a construction delivery platform that combines engineering-grade augmented reality with real-time project controls to help teams plan, build, and deliver mission-critical projects with reduced risk and rework.
- **Entity Type**: Private (Series A/B stage; total funding of $37M)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: David Mitchell (former architect, son of a builder)

## Core Business
- Primary industry/industries: Construction technology (ConTech), Augmented Reality (AR), Project Management Software
- Target customers: B2B — Enterprise; specifically asset owners, general contractors, specialty contractors, and developers in mission-critical sectors (data centers, pharmaceuticals, airports, hydrogen plants)
- Mission or purpose statement: "Build it right, first time" — eliminating rework and transforming how mission-critical projects are planned, built, and delivered.

## Products & Services
For each major offering:
- **XYZ Construction Delivery Platform**: An all-in-one SaaS platform combining real-time project controls, progress tracking, and quality assurance for construction portfolios.
- **Atom AR Headset**: The world’s most accurate engineering-grade augmented reality headset, enabling teams to view and position BIM holograms on-site to 5mm accuracy for real-time validation and clash detection.
- **Project Controls Module**: Software for tracking progress, managing resources, and gaining real-time visibility into onsite activities to mitigate delays.
- **Offsite Prefab Module**: Validation tool for prefabricated components before they leave the warehouse, ensuring accuracy and reducing rework.
- **Quality Control Module**: On-site QA tool that catches errors and clashes early using objective, instant data from the field.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of $37M across 6 rounds; annual revenue estimated at $1.4M (LinkedIn estimate)
- **Notable Investors/Partners**: Not disclosed in public sources, but the company has delivered over $14B in combined project value for clients including global data center developers.
- **Growth Signals**: 120 employees (+7.1% YoY); operates in 19 countries (UK, US, India, Canada, Spain, Ireland, and more); LinkedIn followers grew 17.6% year-over-year to 29,010; reported saving a client 408 days and $135M across seven hyperscale data center projects.

## Competitive Advantages
- **Engineering-Grade AR**: The Atom headset provides 5mm accuracy for BIM holograms, a level of precision unmatched by consumer AR headsets.
- **Real-Time Objective Data**: Replaces subjective progress reports with irrefutable field data, enabling proactive decision-making and de-risking construction lifecycles.
- **Proven ROI**: Documented case studies showing massive cost and time savings (e.g., 408 days saved, $135M+ in rework costs avoided, 10x ROI for a global data center developer).
- **End-to-End Platform**: Combines hardware (AR headset) with software (project controls, quality, prefab) in a single managed service, creating a sticky ecosystem.

## Strategic Focus
- Current priorities and direction for growth: Accelerating delivery of mission-critical projects (especially data centers, pharma, and airports); expanding global footprint (already in 19 countries); deepening portfolio-level intelligence for large developers; continuing to innovate on AR hardware and software integration to eliminate rework and reduce time-to-market for clients.

## Why Work Here
- Culture highlights: Startup culture where "everyone rolls their sleeves up and gets stuck in"; values innovation, drive, and disruption; strong emphasis on team building and wellbeing.
- Remote/hybrid/office policy: Flexible, hybrid, and remote working options available across many positions.
- Notable perks: 5 weeks holiday plus additional Christmas days; health cover; wellbeing programs; regular team events; opportunity to work with cutting-edge AR technology and make a tangible impact on the construction industry.
- Engineering culture: Opportunity to work on revolutionary AR hardware (Atom headset) and a full-stack SaaS platform; solving real-world problems for massive construction projects.

## Sources
1. [xyzreality.com](https://www.xyzreality.com/)
2. [xyzreality.com/about-xyz-reality](https://www.xyzreality.com/about-xyz-reality)
3. [xyzreality.com/join-the-team](https://www.xyzreality.com/join-the-team)
4. [linkedin.com/company/xyz-reality](https://uk.linkedin.com/company/xyz-reality)
5. [builtin.com/company/xyz-reality](https://builtin.com/company/xyz-reality)

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- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-xyz-reality-united-states-tbb28dwtbs2s) — United States
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