--- title: 'Customer Success at Matia' canonical: 'https://feeny.ai/job/customer-success-matia-united-states-spb1tp6g3b5f' type: 'job' last_seen: '2026-09-10' --- # Customer Success at Matia - **Company:** Matia - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-04 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/matia/9cda182b-2b59-49e5-99e7-aedf41fbc928 ## Job description ## About Matia Matia is at the forefront of the DataOps revolution, building a unified platform that streamlines data management from end-to-end. We empower data teams with seamless ingestion, reverse ETL, comprehensive observability, and intuitive data cataloging, enabling faster, smarter decisions with significantly less tool sprawl. Backed by leading investors and trusted by data teams at companies like Ramp, Drata, Recharge, and more. ## Key Responsibilities - Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days - Own renewals across the full book, identify risk proactively before the customer tells you - Track usage signals to spot expansion opportunities and work with sales to act on them - Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes - Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests - Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process - Set up the tooling and document everything so this role can scale - Elevate our best customers and pass off to marketing and sales to develop content and capture stories ## What We're Looking For - 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business - Early stage startup experience: You thrive in early-stage startup environments (Seed – Series A), comfortable with ambiguity and change. - Experience with Mid-Market and Enterprise customers and building customers journeys that mirror their experiences - Technically fluent - you have worked with technical personas before and understand how to speak to them; you don’t need to be an engineer - Builder mindset, comfortable with ambiguity, you identify gaps and fill them - Clear, confident communicator who earns customer trust quickly - Bonus: background at a DataOps, ETL, observability, or data platform company Nice to haves - Data fluent, you understand how pipelines work, what ETL means, and why an observability failure matters; you can hold a credible conversation with a data engineer without writing SQL - Experience as an account manager or in a sales role - Solid understanding of customer success ops and what’s needed How to Apply Please submit your application through our company’s job board. This role requires candidates to be legally authorized to work in the United States without company sponsorship now or in the future. Matia Inc is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law. ## About Matia ## Company Overview - **One-liner**: Matia is a unified DataOps platform that combines ETL, observability, catalog, and reverse ETL into a single solution, enabling data and engineering teams to manage their entire data stack without tool bloat. - **Entity Type**: Private (Seed Stage – raised $10.5M) - **Headquarters**: Miami, Florida, United States (with a major R&D hub in Tel Aviv, Israel) - **Founded**: 2023 - **Founders**: Benjamin (Ben) Segal (Co-Founder & CEO) and Geva Segal (Co-Founder & CTO) ## Core Business - **Primary industry/industries**: Data Infrastructure / DataOps / Software Development - **Target customers**: B2B – Data teams, engineering teams, and AI teams at mid-market to enterprise organizations - **Mission or purpose statement**: To provide a unified approach to managing and using data, eliminating the need for 7 different tools and allowing teams to focus on engineering and business outcomes rather than stack integration and maintenance. ## Products & Services - **Matia Unified DataOps Platform**: A single SaaS platform offering four core capabilities: - **ETL (Ingestion)**: Move data from any source (150+ integrations) into a warehouse (Snowflake, Redshift, Databricks, etc.) reliably and at scale. Backwards compatible with Fivetran for easy migration. - **Observability**: Monitor data flows and catch errors (schema changes, anomalies) at the source before they reach the warehouse, with end-to-end lineage context. - **Catalog**: Organize and trust data assets with lineage tracking, metadata management, and clear ownership. - **Reverse ETL**: Send warehouse data back to operational tools (HubSpot, Salesforce) to power real-time business decisions. - **Key differentiators**: Parallel syncs (up to 28x faster), 5-minute support response times, and the ability to reduce data stack spend by up to 61%. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total Funding of $10.5M (Seed Round, closed October 29, 2024) - **Notable Investors/Partners**: Leaders Fund (lead), Secret Chord Ventures (lead), Red Dot Capital Partners (lead for Series A). Other investors include Gideon Hayden (Investor and Board Member). - **Growth Signals**: Rapid headcount growth (44 employees as of mid-2025, with +3.9% monthly growth). Active hiring with 8 open positions. Growing customer base with claims of 40% reduced data costs and 80% reduced sync time for clients. Expanding from a primarily Israeli R&D base to a remote GTM team across North America. ## Competitive Advantages - **Unified platform**: Replaces 4+ separate tools (Fivetran, reverse ETL, observability, catalog) with a single platform, reducing TCO and integration overhead. - **Speed and reliability**: Parallel syncs that are up to 28x faster than competitors, and native observability that catches errors at the source. - **Fivetran backwards compatibility**: Allows customers to migrate existing pipelines without rebuilding from scratch, lowering switching costs. - **Exceptional support**: Promises 5-minute response times, a major differentiator in the data infrastructure space where support is often slow. - **AI-ready data**: Clean, connected, fully-contextualized data with a semantic layer, positioning the platform for AI/ML workloads. ## Strategic Focus - **Product-led growth**: Emphasizing the "unified platform" narrative to consolidate the fragmented data tool market. - **AI enablement**: Positioning the platform as the foundation for AI systems by providing clean, contextualized data. - **Customer acquisition**: Targeting Fivetran customers for migration, leveraging backwards compatibility and cost savings. - **Hiring for scale**: Actively building out both R&D (Tel Aviv) and GTM (North America) teams to accelerate growth. ## Why Work Here - **Culture**: Emphasizes "For data people. By data people." Core values include "Earn Trust in Every Interaction," "Think Boldly, Execute Thoughtfully," "Own your Craft," and "Clarity is Kindness." The culture is described as transparent, direct, and ego-free. - **Work Policy**: Hybrid and remote options available. R&D is primarily based in Tel Aviv (on-site/hybrid), while the GTM team is fully remote across North America. Some roles offer flexibility between remote and hybrid. - **Notable Perks**: Small, fast-growing startup environment (44 employees) with significant ownership and impact. Opportunity to work on a platform that is disrupting a major market (data tools). Strong emphasis on employee well-being and professional growth. - **Engineering Culture**: High ownership, urgency, and a focus on mastery. The team includes alumni from Amazon Web Services, Snowflake (via Select Star acquisition), and the Israel Defense Forces. Technical stack and challenges are centered on building a high-scale, multi-tenant data platform. ## Sources 1. [matia.io/company](https://www.matia.io/company) 2. [matia.io](https://www.matia.io/) 3. [jobs.ashbyhq.com/matia](https://jobs.ashbyhq.com/matia) 4. [builtin.com/company/matia](https://builtin.com/company/matia) 5. [linkedin.com/company/matia-data](https://www.linkedin.com/company/matia-data) ## Other roles at Matia - [Solutions Engineer](https://feeny.ai/job/solutions-engineer-matia-united-states-wdb9retxxf8r) — United States - [Account Executive (Sr. Commercial)](https://feeny.ai/job/account-executive-sr-commercial-matia-united-states-2eqbggxxvhb1) — United States - [Recruiting Lead](https://feeny.ai/job/recruiting-lead-matia-miami-r4ezm5k231cs) — Miami, FL - [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-matia-tel-aviv-2me21cdq9yx5) — Tel Aviv, Israel - [Senior Technical Product Manager](https://feeny.ai/job/senior-technical-product-manager-matia-united-states-bh86ww0zq42t) — United States - [Revenue Operations](https://feeny.ai/job/revenue-operations-matia-united-states-c07znzecr31d) — United States - [Director of Engineering](https://feeny.ai/job/director-of-engineering-matia-tel-aviv-6d5342qgqcdt) — Tel Aviv, Israel - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-matia-united-states-m4hkvqsfs298) — United States - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-matia-tel-aviv-wg03tk79eae5) — Tel Aviv, Israel - [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-matia-tel-aviv-dtrv9f37c7s6) — Tel Aviv, Israel