---
title: 'Customer Success Operations Associate at Alarm.com'
canonical: 'https://feeny.ai/job/customer-success-operations-associate-alarm-com-tysons-yywd4bxke6ch'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Success Operations Associate at Alarm.com

- **Company:** Alarm.com
- **Location:** Tysons, VA
- **Compensation:** $29–$34/hr
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/alarmcom/jobs/8919539002

## Job description

## POSITION OVERVIEW

Alarm.com is seeking a Customer Success Operations Associate to join its Supply Chain team. Our team is looking for a tactical-and-strategic focused Associate to support day-to-day operational activities that impact the customer experience. The role focuses on order management, return management, data entry and general customer service support. role will focus on supply chain fulfillment activities for our Partner base with the aim of improving Alarm.com’s overall customer experience.

This position is a good fit for someone who is detail-oriented, organized, and comfortable working with systems and spreadsheets. Building strong internal and external relationships will be essential to success in the role. Alongside core operational responsibilities, this position will provide secondary support for data management, reporting, and related tasks, so an interest in working with data is important.

## RESPONSIBILITIES:

- Order Management: Ensuring orders are assessed, processed accurately and timely to align between partner needs and inventory availability.
- Support Return Material Authorizations (RMA’s) processes and related tasks.
- Resolve discrepancies (orders, RMAs, invoices); collaborate with necessary departments as needed.
- Communicate with internal teams effectively, including Supply Chain, Technical Support, Sales, Billing, Finance & Product Management.
- Remain informed and collaborative throughout product roadmap transitions (new product launch; old product ending its sale; major feature updates) to ensure cohesive customer experience.
- Assist with data entry, maintenance, accuracy, validation, and reporting as needed.
- Identify and communicate workflow issues or areas for process improvement.
- Help maintain and refine process documentation and standard operating procedures (SOPs).
- Provide secondary support for team members responsible for data management work, with opportunity to take on broader responsibilities over time based on business needs.
- Support ad-hoc team projects and operational tasks.

## REQUIREMENTS

- 1–3 years of experience in order management, customer support, operations, or a similar administrative role
- Critical attention to detail and accuracy with a strong commitment to meeting deadlines.
- “Attack work” mentality! Self-starter who can operate independently and troubleshoot.
- Comfortable working with systems, spreadsheets, and recurring process-driven tasks
- Excellent verbal and written communication skills. Can represent Supply Chain in a positive light, both virtually and in person, amongst various stakeholders.

“Fill the Coffee Pot” mentality! Bring a positive attitude to the workplace, remain flexible, and demonstrate a willingness to help your teammates out when in need.

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR [ALARM.COM](http://www.alarm.com)?

- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
- Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the [Alarm.com](http://www.alarm.com) team!
- Gain well rounded experience: [Alarm.com](http://www.alarm.com) offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
- [Alarm.com](http://www.alarm.com) values working together and collaborating in person. Our employees work from the office 4 days a week.

## COMPANY INFO

[Alarm.com](http://www.alarm.com) is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on [Alarm.com](http://www.alarm.com)'s technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. [Alarm.com](http://www.alarm.com)'s common stock is traded on Nasdaq under the ticker symbol ALRM. [Alarm.com](http://www.alarm.com) delivers serious security for serious people.

For more information, please visit [www.alarm.com](http://www.alarm.com).

## COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

[Alarm.com](http://www.alarm.com) is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies: [Alarm.com](http://www.alarm.com) understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with [Alarm.com](http://www.alarm.com), please email your company information and standard agreement to RecruitingPartnerships@Alarm.com. The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Base Salary Range $29—$34 USD

## About Alarm.com

## Company Overview
- **One-liner**: Alarm.com is the leading cloud-based platform for intelligently connected properties, providing IoT solutions for security, video analytics, energy management, and automation to residential and commercial markets.
- **Entity Type**: Public (NASDAQ: ALRM)
- **Headquarters**: Tysons, Virginia, USA
- **Founded**: 2000 (spun out of MicroStrategy)
- **Founders**: Not publicly disclosed as a single founder; the company was spun out of MicroStrategy (now Strategy Inc.)

## Core Business
- **Primary industry/industries**: IoT, Smart Home & Business Security, Video Analytics, Energy Management, Access Control
- **Target customers**: B2B (service provider partners who resell to residential, multi-family, small business, enterprise commercial, and energy utility markets)
- **Mission or purpose statement**: To make properties safer, smarter, and more efficient through an intelligent, cloud-based platform.

## Products & Services
- **Alarm.com Platform (SaaS)**: The core cloud-based platform enabling remote control, home automation, alarm monitoring, and intelligent analytics. Processes over 365 billion data points from 170+ million connected devices annually.
- **Interactive Security**: Cloud-based security monitoring with mobile app control.
- **Video Monitoring & Analytics**: Smart cameras, video recorders, and AI-powered video analytics (including active shooter detection).
- **Energy Management**: Smart thermostats, grid management solutions for electric utilities, and energy efficiency tools.
- **Access Control**: Cloud-managed door locks and entry systems for commercial and multi-family properties.
- **Water Management**: Leak detection and water shut-off solutions.
- **Personal Safety & Emergency Response**: Data-rich emergency response solutions and personal safety devices.
- **Vehicle & Fleet Management**: Connected vehicle solutions.
- **Hardware**: Connected devices sold to service providers, including video cameras, video recorders, gunshot detection sensors, gateway modules, and smart thermostats.

## Market Standing
- **Valuation/Market Cap**: $3.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/alarm-com)
- **Annual Revenue**: $1.0112 billion (FY 2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
- **Key Metric**: SaaS and license revenue of $689.4 million in 2025 (10.1% CAGR from 2023-2025) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
- **Notable Investors/Partners**: TCV (Technology Crossover Ventures) led Series B; ABS Capital Partners led Series A; service provider partners include thousands of independent security dealers globally.
- **Growth Signals**: Trusted by over 6 million people; operates in 30 countries; net income grew to $132.6 million in 2025; acquired CHeKT in February 2025; headcount of 2,058 full-time employees as of Dec 2025 [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf); active job postings: 78+ [job-boards.greenhouse.io](https://job-boards.greenhouse.io/alarmcom)

## Competitive Advantages
- **Scale & Data Moat**: Processes 365+ billion data points from 170+ million connected devices, creating a massive, defensible data advantage.
- **Service Provider Network**: A global network of thousands of trusted, independent service provider partners who sell, install, and support the platform—creating high switching costs and a strong distribution channel.
- **Long Customer Relationships**: Service contracts typically span 3-5 years with residential and commercial property owners, providing recurring, predictable revenue.
- **Multi-Industry Reach**: Addresses residential, multi-family, small business, enterprise commercial, and energy utility markets from a single platform.
- **Proven Financial Model**: Consistent SaaS revenue growth (10.1% CAGR), strong net income, and positive adjusted EBITDA ($206M in 2025).

## Strategic Focus
- **Platform Expansion**: Continuing to add new solution categories (active shooter detection, water management, grid management) to deepen the value for existing subscribers.
- **International Growth**: Expanding operations across 30+ countries, with recent acquisitions and office openings in Europe, Asia, and Latin America.
- **AI & Analytics**: Investing heavily in video analytics, AI-driven insights, and data-rich emergency response to differentiate offerings.
- **Enterprise & Commercial**: Growing the enterprise commercial and multi-family segments beyond the core residential base.

## Why Work Here
- **Culture**: Collaborative, informal work environment focused on innovation at the intersection of cloud computing, IoT, mobile access, and big data [alarm.com](https://alarm.com/careers/).
- **Work Policy**: In-office model; employees work from physical offices. Multiple locations across the US (Tysons, VA; San Diego, CA; Boston, MA; Austin, TX; Centennial, CO; Bloomington, MN; Liberty Lake, WA) and globally (Poland, Canada, Taiwan, Colombia, Spain, Netherlands, Latvia, Brazil, Australia) [builtin.com](https://builtin.com/company/alarmcom).
- **Compensation & Benefits**: 100% paid medical insurance for employees; 401(k) with employer match; paid time off starting at 4 weeks; employee stock purchase plan; performance bonuses; tuition assistance; internal training academy [alarm.com](https://alarm.com/careers/).
- **Wellness & Perks**: $200/month for employees who waive health insurance; health savings account; gym discounts; sponsored fitness classes; lifestyle spending account ($300/year for wellness); free meditation app; virtual healthcare; family care benefits (back-up care, dependent care search) [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Engineering Culture**: Heavy emphasis on R&D (1,150 of 2,058 employees in R&D); opportunities to work on mission-critical IoT systems used by millions daily; internal development tracks and career growth programs [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Diversity & Inclusion**: Employee community groups including "Belonging" and "Women in Tech"; commitment to equal opportunity and inclusive hiring [sec.gov](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf).
- **Employer Rating**: 3.6/5.0 on LinkedIn (526 reviews), with work-life balance rated 3.8 and culture rated 3.6 [linkedin.com](https://www.linkedin.com/company/alarm-com).

## Sources
1. [Alarm.com Careers Page](https://alarm.com/careers/)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/alarm-com)
3. [Built In Company Profile](https://builtin.com/company/alarmcom)
4. [Alarm.com 2025 Annual Report (SEC)](https://www.sec.gov/Archives/edgar/data/1459200/000110465926047877/tm266507d2_ars.pdf)
5. [Alarm.com Jobs on Greenhouse](http://job-boards.greenhouse.io/alarmcom)

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- [Senior Accountant](https://feeny.ai/job/senior-accountant-alarm-com-tysons-d7yme02ehfg4) — Tysons, VA
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