---
title: 'Customer Success Operations Engineer at SambaNova Systems'
canonical: 'https://feeny.ai/job/customer-success-operations-engineer-sambanova-systems-san-jose-california-qwm2cjkrdca7'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Operations Engineer at SambaNova Systems

- **Company:** SambaNova Systems
- **Location:** San Jose California, United States
- **Compensation:** $128k–$134k
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://sambanova.ai/sambanova-available-positions/?gh_jid=6146513004

## Job description

The era of pervasive AI has arrived. In this era, organizations will use generative AI to unlock hidden value in their data, accelerate processes, reduce costs, drive efficiency and innovation to fundamentally transform their businesses and operations at scale.

SambaNova Suite™ is the first full-stack, generative AI platform, from chip to model, optimized for enterprise and government organizations. Powered by the intelligent SN40L chip, the SambaNova Suite is a fully integrated platform, delivered on-premises or in the cloud, combined with state-of-the-art open-source models that can be easily and securely fine-tuned using customer data for greater accuracy. Once adapted with customer data, customers retain model ownership in perpetuity, so they can turn generative AI into one of their most valuable assets.

## About the Role

We're looking for a Customer Success Operations Specialist to build and run the operating engine behind our Customer Success organization — and to make AI tools and AI-driven workflows the core building block of how that engine works, not an add-on to it.

This isn't a traditional "reporting and process" ops role. You'll be expected to design CS workflows around AI from the ground up: using AI to synthesize customer signals, draft and route communications, automate health scoring and QBR prep, and surface insights that used to take a CSM hours to find. You'll partner closely with CS leadership to identify where AI can replace manual, repetitive work and where it should augment human judgment — then build, test, and own those workflows end to end.

This is a great fit for someone who's naturally curious about AI tooling (LLM-based assistants, automation platforms, AI features inside CRM/CS platforms), comfortable prototyping quickly, and excited to shape how a growing CS org operates in an AI-first way.

## What You'll Do

AI-Driven Operations (Core Focus)

- Design and own AI-powered workflows across the customer lifecycle — onboarding, health scoring, renewal risk detection, QBR prep, and escalation triage
- Evaluate, pilot, and implement AI tools (e.g., AI features within Gainsight/Salesforce, LLM-based assistants, automation platforms like Zapier/Workato) to reduce manual work for CSMs
- Build AI-assisted reporting and insight generation — using AI to summarize account activity, flag churn risk, and generate customer-facing or internal-facing drafts (renewal emails, QBR decks, health summaries)
- Create and maintain prompt libraries, playbooks, and guardrails so AI tools are used consistently, accurately, and safely across the team
- Continuously test new AI capabilities against real CS use cases and make recommendations on what to scale, adjust, or retire

Systems, Process & Reporting

- Own and maintain the Customer Success tech stack (CRM, CS platform, automation/AI tools), including configuration, data hygiene, and integrations
- Build and maintain dashboards that track health scores, renewals, churn/retention, NPS/CSAT, and the performance of AI-assisted workflows themselves
- Design, document, and continuously improve CS workflows and playbooks with AI as the default first step, not a bolt-on
- Partner with CS leadership to define and track key metrics (NRR, GRR, churn, time-to-value, AI-driven efficiency gains)
- Support CS forecasting, capacity planning, and account segmentation as the customer base grows

Cross-Functional & Enablement

- Act as the liaison between Customer Success, Sales, Product, and Data/IT on tooling, integrations, and AI adoption
- Train and enable CSMs on new AI tools and workflows, and gather feedback to iterate quickly
- Maintain data integrity across systems, since clean data is the foundation every AI workflow depends on

## What We're Looking For

- 2–5 years of experience in Operations, Business Operations, Revenue Operations, Sales Operations, or Customer Success Operations (SaaS/tech environment preferred)
- Genuine hands-on experience using AI tools in a work context — e.g., building workflows with LLM-based assistants, using AI features inside a CRM/CS platform, or automating tasks with AI-enabled platforms (Zapier, Workato, Make, etc.)
- Comfort experimenting with new AI tools quickly, evaluating what works, and turning a rough idea into a repeatable workflow
- Hands-on experience with a CRM (Salesforce or HubSpot) and, ideally, a Customer Success platform (Gainsight, Totango, ChurnZero, Vitally, or similar)
- Strong analytical skills — comfortable building reports/dashboards and translating data into clear recommendations
- Advanced Excel/Google Sheets skills; SQL experience is a plus
- A process-improvement mindset — you naturally look for ways to make things faster, cleaner, and more scalable, with AI as your default lever
- Strong project management skills and the ability to juggle multiple workstreams independently
- Excellent written and verbal communication skills; comfortable working cross-functionally with Sales, Product, Data/IT, and CS leadership
- A high level of ownership, curiosity, and attention to detail

## Nice to Have

- Experience building or configuring AI agents, custom GPTs, or automation flows for a business function
- Familiarity with prompt engineering basics and AI governance/guardrails in a business setting
- Experience with BI/visualization tools (Tableau, Looker, Power BI)
- Familiarity with customer health scoring models and renewal/forecasting methodologies
- Experience supporting a Customer Success org through a period of growth or scaling

Base Salary Range:

Base Pay Range $128,000—$134,000 USD

Submission Guidelines Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified.

## EEO Policy

SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Benefits Summary for US-Based, Full-Time Employment Positions SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.

## About SambaNova Systems

## Company Overview
- **One-liner**: SambaNova Systems provides a full-stack AI platform, from specialized Reconfigurable Dataflow Unit (RDU) chips to an agentic AI inference platform, designed for enterprises and governments.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2017
- **Founders**: Rodrigo Liang (Co-founder & CEO), Kunle Olukotun (Co-founder & Chief Technologist)

## Core Business
- **Primary Industry**: Artificial Intelligence / Enterprise AI Infrastructure
- **Target Customers**: Developers, large enterprises, government agencies, and data centers (B2B)
- **Mission Statement**: To be the most efficient and adaptable AI platform on the planet, empowering enterprises to control the trajectory of their data and AI future.

## Products & Services
- **SambaNova Suite**: The company's core product, a fully integrated AI platform that includes hardware, software, and models. It provides OpenAI-compatible APIs for inference.
- **SambaRack (SN40 & SN50)**: A state-of-the-art, rack-scale system optimized for AI inference. The SN50 is the fifth-generation system designed for fast agentic inference with high energy efficiency (average of 10 kWh for SN40).
- **Reconfigurable Dataflow Unit (RDU)**: A custom-designed AI chip (SN40L, SN50) with a unique three-tier memory architecture that delivers high speed and throughput for large models while using less power than traditional GPUs.
- **SambaOrchestrator**: A management tool for deploying, monitoring, and auto-scaling AI models across data centers.
- **Sovereign AI Platform**: An offering for governments and enterprises to keep data secure and governed while enabling business teams to use AI.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company).
- **Key Metric**: Total funding of **$1.484B** (raised over multiple rounds, including a $350M Series E in early 2026).
- **Notable Investors/Partners**: Intel, GV (Google Ventures), BlackRock, Redline Capital Management, Atlantic Bridge Capital.
- **Growth Signals**: 
    - Raised a $350M Series E in early 2026.
    - A launch partner for Meta's Llama 4 series.
    - First platform to support all three variants of Llama 3.1 (8B, 70B, and 405B).
    - Has filed 313 patents related to parallel computing, computer memory, and instruction processing.
    - Customers include Blackbox and Texas Advanced Computing Center.

## Competitive Advantages
- **Full-Stack Integration**: Unlike many competitors, SambaNova controls the entire AI stack from the chip (RDU) to the software and models, allowing for deep optimization.
- **Efficiency**: The RDU's dataflow architecture is designed for high performance with significantly lower power consumption (best tokens per watt), a key differentiator for scaling AI.
- **Open-Source Focus**: The company is a strong supporter of open-source AI models, being a launch partner for major releases like Meta's Llama 4.

## Strategic Focus
- **Agentic AI**: The company is heavily focused on enabling complex, multi-step agentic AI workflows, with the SN50 chip and SambaOrchestrator built for this purpose.
- **Sovereign AI**: Targeting government and enterprise clients who need secure, on-premises or private cloud AI solutions.
- **Scaling Inference**: Prioritizing high-speed, low-latency inference for the largest open-source models (e.g., DeepSeek, Llama) at scale.

## Why Work Here
- **Culture**: Described as a "smart and motivated team" that values "talent first," "innovation that impacts," and "trust and integrity." The company emphasizes collaboration across departments and access to founders.
- **Work Environment**: Offers flexible working hours and a hybrid/remote-friendly policy (Flexible PTO in the U.S.).
- **Notable Perks**: 
    - Flexible PTO
    - Parental Leave
    - Medical, Dental, and Vision benefits
    - 401k/Pensions
    - Gym Access
    - Mentorship and buddy programs
    - Internship programs
- **Engineering Culture**: A deep-tech environment where you work on cutting-edge AI hardware (RDUs) and software, pushing the boundaries of AI performance.

## Sources
1. [SambaNova.ai](https://sambanova.ai/)
2. [SambaNova About Us](https://sambanova.ai/company/about)
3. [SambaNova Careers](https://sambanova.ai/company/careers)
4. [SambaNova Job Openings](https://sambanova.ai/company/careers/job-openings)
5. [CB Insights Profile](https://www.cbinsights.com/company/sambanova-systems)

## Other roles at SambaNova Systems

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- [Senior Principal Runtime Engineer](https://feeny.ai/job/senior-principal-runtime-engineer-sambanova-systems-stockholm-g80m89md466t) — Stockholm, Sweden
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