---
title: 'Customer Success Operations at Maddox Industrial Transformer'
canonical: 'https://feeny.ai/job/customer-success-operations-maddox-industrial-transformer-moscow-2k41k7a45k2x'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Operations at Maddox Industrial Transformer

- **Company:** Maddox Industrial Transformer
- **Location:** Moscow, ID
- **Compensation:** $64k–$70k
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/maddoxindustrialtransformer/jobs/5210545007

## Job description

## About Maddox

Maddox is the nation’s leading provider of electrical transformers to the commercial and industrial market, with primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. We have been recognized by Inc. Magazine as one of the fastest-growing companies in America for the past 8 years and counting.

Maddox was founded on Christian values, and we are serious about investing in the people, processes, and culture that make this a great place to work. We build real things, solve real problems, and expect professionalism, competence, and integrity from our team.

Discover more at: https://www.youtube.com/@MaddoxTransformerhttps://www.maddox.com/

## About Maddox + You

As a member of our Customer Success Operations team, you will be a primary stakeholder for our enterprise resource planning (ERP) system. Your focus will be on entering new sales orders into the ERP and updating them throughout their life cycle. Your work ensures that our customers receive accurate order confirmations, the correct products, and that our internal teams have the accurate, timely data they need to perform their job functions. Attention to detail and organizational skills are paramount in this role. You will also be responsible for answering general customer service phone calls and directing callers to the appropriate parties to resolve their issues.

This position is one of Maddox’s oldest commercial positions, with a proven playbook and a strong team, but we are growing rapidly, so adaptability is critical in this role.

More About You:

- You are technically savvy with modern platforms (Google Suites, etc). If you prefer a more old-school approach (i.e., stacks of sticky notes), you will struggle in this role.
- You have keen attention to detail and can perform recurring tasks accurately and precisely, particularly regarding data entry.
- You are autonomous and capable of managing your own time and workflows.
- You are comfortable with phone communication and able to think quickly on your feet during conversations.
- You are capable of balancing multiple tasks without becoming overwhelmed.
- You welcome constructive feedback to help you develop in your role.

Basics

- Full-time. The schedule is generally 7:00 AM - 4:00 PM.
- Drug-free workplace.

Comprehensive Full-Time Benefits, including:

- 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
- Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
- Paid paternity/maternity leave
- 401k with 100% match up to 8% of wages.
- Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

## Skills & Experience

Experience with ERP systems is great, but not required. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position.

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

## Compensation & Benefits

- Pay range = (wages + bonus)
- Comprehensive full-time benefits package averaging $20,000+ per year (amount varies based on age, family size, and eligibility), including:
- Health & wellness benefits (insurance or cash-in-lieu options)
- Paid maternity and paternity leave
- 401(k) with 100% match up to 8% of wages
- Paid holidays, PTO, and family-life gifts
- Vision, dental, disability, life insurance, and other voluntary benefits

Annual Range $64,400—$69,600 USD

## About Maddox Industrial Transformer

## Company Overview
- **One-liner**: Maddox Industrial Transformer supplies new and remanufactured low and medium voltage transformers (padmount, substation, dry-type) with fast lead times, serving commercial, industrial, data center, and renewable energy projects across the United States.
- **Entity Type**: Private (bootstrapped – no external funding rounds disclosed)
- **Headquarters**: Battle Ground, Washington, USA
- **Founded**: 2015
- **Founders**: Founded by a team of transformer industry veterans with experience dating back to the 1970s; current CEO is Camden Spiller

## Core Business
- **Primary Industry**: Electrical equipment manufacturing (transformers and switchgear)
- **Target Customers**: B2B – electrical contractors, commercial and industrial project owners, data center hyperscalers, renewable energy developers, real estate developers, equipment distributors, and end users of all sizes (from family‑owned businesses to Fortune 100 companies)
- **Mission/Purpose**: “Powering American industry with reliable electrical equipment, fast & hassle‑free.” The company focuses on speed, transparency, and an easy buying experience to help customers get projects powered on as quickly as possible.

## Products & Services
- **New Transformers**: Build‑to‑spec padmount, substation, polemount, and dry‑type transformers designed to ANSI, NEMA, DOE, and IEEE standards – available as stock or made‑to‑order with expedited production slots.
- **Remanufactured Transformers**: Reconditioned units offered as a cost‑effective alternative with shorter lead times.
- **Rental Transformers**: Short‑term rental solutions for temporary power needs or emergency replacement.
- **Switchgear**: Pad‑mounted and metal‑enclosed switchgear for safe switching and overcurrent protection.
- **Repair and Rewind Services**: Full repair and rewind capabilities for existing transformers.
- **Buyback Program**: Maddox purchases used transformers from customers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: ~$13.7 million (LinkedIn estimate; company reports “400+ employees” and “100,000+ transformers shipped”)
  - Total Funding: None publicly disclosed – appears to be bootstrapped
- **Notable Investors/Partners**: No external investors named; company is privately owned. Customers include data center hyperscalers, Fortune 100 companies, and national contractors.
- **Growth Signals**:
  - Named to the Inc. 5000 list of fastest‑growing private companies **seven consecutive years**
  - Employs 400+ people across seven facilities in Washington, Idaho, Texas, Ohio, South Carolina, and Tennessee
  - 100,000+ transformers shipped since founding
  - Active hiring with 30+ open positions (as of mid‑2025)

## Competitive Advantages
- **Speed & Inventory**: Thousands of units in‑stock for same‑day shipment and dedicated expedited production slots – significantly shorter lead times than traditional OEMs.
- **Customer Experience**: Instant access to expert sales and service teams (no call centers); 800+ 5‑star reviews and 100% employee recommendation rate on Glassdoor.
- **National Scale with Local Service**: Seven facilities across the U.S. provide national coverage while maintaining responsive, personal support.
- **Warranty & Compliance**: All transformers built to ANSI, NEMA, DOE, IEEE and BABA (Build America, Buy America) standards as applicable.

## Strategic Focus
- **Expand Commercial & Industrial Market Share**: Differentiate from utility‑focused OEMs by targeting data centers, renewables, and general construction.
- **Domestic Manufacturing & Compliance**: Increase American‑made product lines and support infrastructure projects requiring BABA compliance.
- **Scale Operations**: Continue investing in facilities, engineering talent, and inventory to reduce lead times further and support growing demand from hyperscale data centers and energy transition projects.

## Why Work Here
- **Culture**: Core values grounded in “Open and Honest,” “Engaged,” “High Trust Team‑Building,” “Communicating Well,” and “Investing in Others” – reflecting the founders’ Christian faith. The team is described as close‑knit, and 100% of employees on Glassdoor would recommend the company.
- **Flexibility**: Locations include Battle Ground, WA (HQ), Greer & Woodruff, SC, Batavia, OH, The Woodlands & Houston, TX, and Moscow, ID – some roles may be site‑specific; remote/hybrid options not explicitly stated.
- **Benefits**:
  - 15 days PTO annually (18 after 5 years)
  - 8 paid holidays
  - 401(k) with company match
  - Paid maternity and paternity leave
  - Healthcare and reimbursements for certain expenses
- **Growth Opportunity**: Rapidly expanding company with frequent internal promotion and a “family‑oriented” work environment.

## Sources
1. [maddox.com – About](https://www.maddox.com/about)
2. [maddox.com – Careers](https://www.maddox.com/careers)
3. [maddox.com – Homepage](https://www.maddox.com/)
4. [linkedin.com – Maddox Industrial Transformer](https://www.linkedin.com/company/maddox-industrial-transformer)
5. [greenhouse.io – Maddox Jobs](https://job-boards.greenhouse.io/maddoxindustrialtransformer)

## Other roles at Maddox Industrial Transformer

- [Yard Coordinator](https://feeny.ai/job/yard-coordinator-maddox-industrial-transformer-woodruff-02hexz4jx65d) — Woodruff, SC
- [Senior Accountant (PRO)](https://feeny.ai/job/senior-accountant-pro-maddox-industrial-transformer-battle-ground-vkvw0ns99v1k) — Battle Ground, WA
- [Yard Coordinator](https://feeny.ai/job/yard-coordinator-maddox-industrial-transformer-dyersburg-2zsqc53m1cte) — Dyersburg, TN
- [Customer Success Operations](https://feeny.ai/job/customer-success-operations-maddox-industrial-transformer-batavia-5r3ygj26e9xj) — Batavia, OH
- [Customer Success Operations](https://feeny.ai/job/customer-success-operations-maddox-industrial-transformer-battle-ground-bpsqjxhzcr1j) — Battle Ground, WA
- [Maintenance Technician](https://feeny.ai/job/maintenance-technician-maddox-industrial-transformer-greer-t4f4tqx0kx60) — Greer, SC
- [Winding Technician](https://feeny.ai/job/winding-technician-maddox-industrial-transformer-batavia-8xdkaww3t2b9) — Batavia, OH
- [Paint Technician](https://feeny.ai/job/paint-technician-maddox-industrial-transformer-greer-nk01b3hhmrgg) — Greer, SC
- [Facilities Support](https://feeny.ai/job/facilities-support-maddox-industrial-transformer-battle-ground-ke3f1k1mkn58) — Battle Ground, WA
- [Student Internship](https://feeny.ai/job/student-internship-maddox-industrial-transformer-any-maddox-location-93etj3cvwx92) — Any Maddox Location