---
title: 'Customer Success Operations Manager at Pigment'
canonical: 'https://feeny.ai/job/customer-success-operations-manager-pigment-paris-e9ryzj4t09cv'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Operations Manager at Pigment

- **Company:** Pigment
- **Location:** Paris, France
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/pigment/e6f34c1d-c0c2-4c89-a8a7-050ec047cf86

## Job description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

## About the Role

We're looking for a Customer Success Operations Manager to own the strategy, planning, and operational backbone of our CS organization. This role focuses on how CS plans, runs, and aligns, building the rhythms, workflows, and cross-functional connections that let the team scale efficiently while delivering a great customer experience.

This is a hybrid role based in our Paris office.

## What You'll Do

Strategy & Planning

- Partner with CS leadership to set direction and keep the org running on a predictable cadence.

- Partner with CS leadership on planning, territory design, and segmentation strategy

- Collaborate with the Data & Analytics team on annual target setting and capacity modeling

- Lead annual and quarterly planning for CS priorities and operational initiatives

- Build and run operating rhythms, including QBRs, forecast and business reviews, and planning cycles

Operational Excellence

- Shape how the team engages with customers across the full lifecycle.

- Own and manage CS Platform as a core part of the CS tech stack

- Design and refine the CS workflow across the customer journey

- Build scalable playbooks and engagement models (onboarding, adoption, renewals, expansion, risk management)

- Design incentive compensation that optimizes customer outcomes

Cross-Functional Alignment

- Drive collaboration between CS, Professional Services, Sales, Product, and Marketing to operationalize clear roles and responsibilities that enable seamless handoffs, actionable voice-of-customer insights, and value-driven expansion motions

AI, Workflows and Automations

- Drive adoption of AI and automation across the CS team to streamline workflows and scale CSM capacity

## Who You Are

- 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment

- Proven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization

- Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally)

- Strong analytical and strategic thinking skills; comfortable translating data into insights and action

- Experience designing team and individual targets and incentive compensation plans

- Exceptional communication and stakeholder management abilities

- Comfortable in fast-paced, scaling environments with evolving priorities

- Familiarity with customer segmentation, NRR models, and renewal/expansion forecasting

Nice to Have:

- Knowledge of SQL, BI tools, or scripting for operational analytics

- Pigment experience is a major bonus

- EPM industry experience

## What We Offer

- Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits).

- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies.

- High-end equipment to do your work in the best conditions.

## How We Work

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.

Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission.

Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

## About Pigment

## Company Overview
- **One-liner**: Pigment is a unified enterprise planning platform that empowers finance, sales, and HR teams to plan, make decisions, and adapt to change using AI-powered agents.
- **Entity Type**: Private (last fundraising at $145M)
- **Headquarters**: Paris, France
- **Founded**: 2019
- **Founders**: Éléonore Crespo (Co-CEO) and Romain Niccoli (Co-CEO)

## Core Business
- **Primary industry/industries**: Enterprise Business Planning Software; Financial Planning & Analysis (FP&A); Sales & HR Planning
- **Target customers**: B2B, mid-market to enterprise (Finance, Sales, HR teams)
- **Mission or purpose statement**: “Improve the way businesses plan, make decisions, and drive growth” by building a unified platform with the fastest time to value for any business user. [pigment.com/about-us](https://www.pigment.com/about-us)

## Products & Services
- **Pigment Platform** (SaaS): A cloud-based planning and decision-making platform that combines AI agents, collaborative modeling, and flexible scaling. Key components:
  - **Modeler Agent**: Allows users to describe business intent in natural language to create and evolve governed planning models.
  - **Analyst Agent**: Proactively scans metrics, uncovers trends, flags anomalies, and builds reports.
  - **Connections**: Integrates with any AI system, ERP, or data source. [pigment.com](https://www.pigment.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last fundraising round of $145M, likely Series C or D – exact series not specified in provided data).
- **Key Metric**: Total funding (implied from “last fundraising at $145M”) – further details not fully stated, but backed by top-tier investors.
- **Notable Investors/Partners**: Iconiq Growth, IVP, Meritech (board members from these firms have backed companies like Snowflake, Anthropic, Dropbox, Zoom). [pigment.com/careers](https://www.pigment.com/careers)
- **Growth Signals**: 
  - Headcount ~650 employees (as of latest data).
  - 91% eNPS (Employee Net Promoter Score) in November 2024 survey.
  - 32% female representation; 76/100 EgaPro Index score in 2025.
  - Global presence: offices in Paris, London, Toronto, New York, San Francisco, Austin.
  - Rapid scaling with mentions of “global impact” and “expanding across markets.”

## Competitive Advantages
- **Category-defining product**: Rated ~4.7/5 on Gartner Peer Insights for usability and AI strategy.
- **High hiring bar**: “Great people build great companies” – reflected in strong eNPS and culture.
- **AI-first planning**: Patent-pending technology with embedded AI agents that operate on governed data in real time. [pigment.com](https://www.pigment.com/)
- **Collaborative by design**: Unifies Finance, Sales, HR, and Ops on the same data and assumptions, enabling instant cross-functional visibility.

## Strategic Focus
- Scaling globally while expanding into new markets.
- Deepening AI capabilities to democratize planning and accelerate time-to-value for business users.
- Building a unified enterprise platform that spans all planning functions. [pigment.com/about-us](https://www.pigment.com/about-us)

## Why Work Here
- **Culture**: Strong values cultivated via inclusive workshops; high engagement (91% eNPS). Annual global offsite in the South of France, plus local team events and celebrations (“Pigmentversary”).
- **Remote/Hybrid Policy**: Three working location types – Office-based (1 remote day/week), Hybrid (up to 8 remote days/month), Fully remote (expected in office 2 days/month). Each role posting indicates the policy. [pigment.com/careers](https://www.pigment.com/careers)
- **Perks**: Competitive salary (top 25% of Comptryx benchmarks), stock options, extensive medical/dental/vision, annual Learning & Development stipend, generous paid time-off and parental leave, remote work stipend, referral bonuses.
- **Engineering Culture**: Cross-functional 1:1s, case studies in hiring process; 4-day in-person onboarding cohort experience; average 20% of eligible Pigmenauts promoted annually; internal role transitions encouraged. [pigment.com/careers](https://www.pigment.com/careers)

## Sources
1. [pigment.com/careers](https://www.pigment.com/careers)
2. [pigment.com/about-us](https://www.pigment.com/about-us)
3. [pigment.com](https://www.pigment.com/)
4. [jobs.lever.co/pigment](https://jobs.lever.co/pigment/)

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