---
title: 'Customer Success Partner B2B at MioDottore'
canonical: 'https://feeny.ai/job/customer-success-partner-b2b-miodottore-rome-hq6mef623n7h'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Partner B2B at MioDottore

- **Company:** MioDottore
- **Location:** Rome, Italy
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/miodottore/d8b44685-8da9-4578-9844-9a7aeeb989c6

## Job description

Lavora con MioDottore! Unisciti al nostro team e diventa l'architetto del successo dei nostri clienti B2B!

MioDottore non è solo una piattaforma: siamo i pionieri dell'Health Tech in Italia. Con oltre 450 professionisti e la fiducia di investitori come Goldman Sachs, stiamo ridisegnando il futuro della sanità in 13 paesi. La nostra missione? Helping people live longer, healthier lives.

Cerchiamo un Customer Success Partner che sappia combinare empatia genuina con obiettivi concreti: retention, uspelling e crescita condivisa con i clienti. Una persona che non si limiti a rispondere alle richieste, ma che anticipi i bisogni e costruisca vera partnership strategica.

Cosa farai concretamente:

- Account Management: Gestione proattiva di un portafoglio clienti B2B con focus su retention e crescita;
- Strategic Consulting: Analisi delle esigenze per proporre soluzioni su misura;
- Revenue Growth: Identificazione di opportunità di upselling e cross-selling per creare valore reale;
- Customer Advocacy: Raccolta e analisi del feedback clienti per guidare l'evoluzione del prodotto;
- Cross-functional Collaboration: Coordinamento con team prodotto, marketing e sales per ottimizzare l'esperienza cliente.

Chi cerchiamo:

Stiamo cercando persone dinamiche, entusiaste e orientate alla crescita professionale. Idealmente, possiedi:

✅ Esperienza B2B: Gestione di portafogli clienti in ambito tecnologico o sanitario

✅ Business Acumen: Capacità di analisi strategica e orientamento ai risultati

✅ Soft Skills: Eccellenti capacità relazionali e di comunicazione

✅ Mindset growth-oriented: vedi opportunità dove altri vedono problemi

✅ Ti stimola il risultato: vuoi vedere l'impatto concreto del tuo lavoro sui numeri

Non inviare solo il CV! Vogliamo conoscerti davvero attraverso una lettera di presentazione dove ci racconti:

- Qual è stata la tua migliore "vittoria" nella gestione clienti B2B?
- Come affronteresti un cliente insoddisfatto pronto a cambiare fornitore?
- Perché proprio tu dovresti essere il/la nostro/a prossimo/a Customer Success Partner?

Mostraci il tuo potenziale, non solo la tua esperienza.

Cosa ti offriamo:

- 📄Offriamo un contratto determinato CCNL Commercio, ci piace essere onesti, iniziare una nuova esperienza vuol dire conoscersi a vicenda, sulla base dei risultati raggiunti valuteremo conversione a tempo indeterminato.
- 💶Fisso + bonus 26,500-30,000 k
- 🍝 Ticket restaurant da €8
- 🎓Training di 4 giorni nei nostri uffici di Roma, un Coach e un Trainer dedicato per i tuoi primi mesi che avranno l'obiettivo di farti volare
- 👨 👩 👦 Welfare fino a € 1,200 per te e la tua famiglia
- ⚕️Assicurazione sanitaria per prenderti cura della tua salute
- 🧠 Self care platform: accesso alla piattaforma di Mental Well-being Ifeel perchè crediamo che la salute mentale viene al primo posto
- 🏠 Smartworking, gestione flessibile del tuo lavoro

Processo di selezione:

1. Invia il tuo curriculum e, se possibile, allega una lettera di referenze.
2. Videocolloquio con il Talent Acquisition Partner
3. Colloquio Team Leader Customer Success
4. Colloquio con CS Director
5. Offerta

## About MioDottore

## Company Overview
- **One-liner**: MioDottore is Italy’s leading healthcare platform that connects patients with doctors, clinics, and hospitals, enabling online bookings and digital practice management.
- **Entity Type**: Private (part of Docplanner Group; backed by Goldman Sachs, One Peak Partners, Point Nine, and Target Global)
- **Headquarters**: Rome, Italy
- **Founded**: 2015
- **Founders**: Not publicly listed for MioDottore specifically; the parent company Docplanner was founded by Mariusz Gralewski

## Core Business
- Primary industry/industries: Health Tech, Healthcare Software, Digital Health
- Target customers: B2B (doctors, medical centers, hospitals) and B2C (patients)
- Mission or purpose statement: “Helping people live longer, healthier lives” — the company aims to humanize the healthcare experience through technology

## Products & Services
- **MioDottore.it (Consumer Platform)**: Free online booking service where patients can search among over 200,000 general practitioners and specialists, read reviews, book appointments, receive reminders via email and SMS, and request prescriptions.
- **MioDottore Pro (Practice Management)**: SaaS suite for healthcare professionals to manage online presence, automate daily tasks, communicate with patients, and grow their practice.
- **TuoTempo (CRM)**: Advanced CRM and patient engagement platform for medium-to-large healthcare facilities, private hospitals, and public health system (SSN) providers.
- **GipoNext (Management Software)**: Italy’s #1 management software for private and public medical centers, handling over 1,500 centers and integrating with any platform.
- **NOA Booking (AI Assistant)**: Announced in November 2025, an AI-powered virtual assistant that simplifies medical bookings.
- **NOA Notes (AI Assistant)**: An AI virtual assistant that summarizes patient conversations during visits, freeing the doctor from manual note-taking.

## Market Standing
- **Valuation/Market Cap**: Docplanner is a unicorn; the group has raised over €450M in total funding (source: [miodottore.it](https://pro.miodottore.it/chi-siamo-cosa-facciamo)).
- **Key Metric**: Over 90 million patients served globally, with more than 18 million bookings per month across 13 countries. In Italy, over 200,000 doctors are listed on the platform (source: [miodottore.it](https://www.miodottore.it/)).
- **Notable Investors/Partners**: Goldman Sachs, One Peak Partners, Point Nine Capital, Target Global (source: [linkedin.com](https://it.linkedin.com/company/miodottore)).
- **Growth Signals**: Headcount grew to ~500 employees (+21.9% YoY), active job postings increased +83.3% in the last quarter, and the company recently launched AI-powered products (NOA Booking, NOA Notes).

## Competitive Advantages
- **Market Leadership**: Dominant position in Italy’s healthcare booking market with the largest network of doctors and medical centers.
- **Full-Stack Platform**: Covers the entire patient journey from search and booking to practice management and CRM, creating a sticky ecosystem for both patients and providers.
- **AI Innovation**: Early mover in AI-assisted booking and clinical note-taking, adding defensible value for providers.
- **Economies of Scale**: Part of Docplanner, the world’s largest online healthcare booking platform, with deep pockets and cross-country learnings.

## Strategic Focus
- **Digital Transformation of Healthcare**: Continued investment in digitizing Italy’s public and private healthcare systems.
- **AI Integration**: Rolling out AI-based tools (NOA Booking, NOA Notes) to automate admin work for doctors and improve patient experience.
- **Enterprise Expansion**: Growing the enterprise sales team to onboard larger medical centers and hospital groups.
- **International Growth**: Leveraging Docplanner’s presence in 13 countries (including Spain, Poland, Germany, Brazil, Mexico, Turkey, and others) to scale best practices.

## Why Work Here
- **Culture & Mission**: Meaningful work at a company focused on making healthcare more accessible and efficient. The stated mission is to “help people live longer, healthier lives,” and the culture emphasizes humanizing the healthcare experience.
- **Growth Trajectory**: As a unicorn with strong backing, MioDottore offers the excitement of a high-growth environment with resources for career development. Headcount grew ~22% in the past year.
- **Remote/Hybrid Policy**: The company is headquartered in Rome with additional offices in Lazio, Italy. Some roles likely offer hybrid or flexible arrangements (typical for tech companies in Italy).
- **Notable Perks**: Working on a high-impact consumer health platform, exposure to cutting-edge AI projects, and the stability of a well-funded global group.
- **Engineering Culture**: The tech stack includes modern tools (HubSpot, Jira, Stata, and others listed on LinkedIn), and the company actively hires for technical roles, suggesting a strong engineering culture with room for innovation.

## Sources
1. [miodottore.it (About Us)](https://pro.miodottore.it/chi-siamo-cosa-facciamo)
2. [linkedin.com (Company Profile)](https://it.linkedin.com/company/miodottore)
3. [miodottore.it (Consumer Site)](https://www.miodottore.it/)
4. [jobs.ashbyhq.com (Careers)](https://jobs.ashbyhq.com/miodottore)

## Other roles at MioDottore

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- [Recruitment Day 09 Settembre 2026 - Junior Customer Success Specialist](https://feeny.ai/job/recruitment-day-09-settembre-2026-junior-customer-success-specialist-miodottore-1yyts7yzwrzw) — Rome, Italy
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