---
title: 'Customer Success Partner at INGENIOUS.BUILD'
canonical: 'https://feeny.ai/job/customer-success-partner-ingenious-build-nashville-5553ez6e0m0f'
type: 'job'
last_seen: '2026-11-07'
---

# Customer Success Partner at INGENIOUS.BUILD

- **Company:** INGENIOUS.BUILD
- **Location:** Nashville, TN
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/ingenious/jobs/4750975005

## Job description

At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants.

Joining INGENIOUS.BUILD means embarking on an incredible journey to create the first cloud application for managing the entire lifecycle of a real estate construction project. You'll be building what some consider the holy grail of construction project management. It's a big, bold, and audacious endeavor, and if you have what it takes, you'll play a direct role in its development.

And if you’ve got what it takes, you’ll be directly involved in its development. The rest, as they say, will be history...

About the role:

As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.

In this position, you will:

- Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by
- Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
- Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
- Following internal processes to improve Customer's Health, Increase retention, Risk Mitigation
- Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
- Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
- Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
- Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
- Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams

Skills and Experience:

- 2+ years of experience in a startup environment
- Practical Knowledge of Construction or Engineering
- Experience working with complex, multi-divisional, multi-geographical customers
- Strong leadership, organizational & communication skills
- Ability to create structure in ambiguous situations and design effective processes
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing)

As we are willing to consider a wide range of experience levels for this position—and are considering a rather wide-ranging spectrum of factors in our evaluation (including, but not limited to, specific skills, prior experience (both in the position and otherwise), location, fit, and aptitude, and are willing to hire based upon a broad mix of the foregoing)—the compensation range for this position is quite broad, and we in good faith believe it to be anywhere between $90,000 and $115,000; provided, however, that we may ultimately pay more or less than this range depending upon circumstances we did not reasonably foresee when making this posting. We're fired up to learn more about you to see how you can help us on our mission!

We genuinely look forward to receiving your application after submitting your information a member from the Recruitment Team will reach out accordingly.

## About INGENIOUS.BUILD

## Company Overview
- **One-liner**: INGENIOUS.BUILD provides a cloud-based construction project management platform that unifies owners, developers, general contractors, architects, and specialty trades under one data stream to manage project financials, documents, and workflows from pre-construction to closeout.
- **Entity Type**: Private (Series A)
- **Headquarters**: Nashville, Tennessee, United States
- **Founded**: 2016
- **Founders**: Nick Carter (Founder & CEO)

## Core Business
- **Primary industry**: Construction Technology (CREtech) / Software Development
- **Target customers**: B2B — owners, developers, owner’s reps, general contractors, architects, engineers, and specialty trades managing complex construction projects.
- **Mission or purpose statement**: To eliminate internal and external fragmentation while creating a sustainable, collaborative community and furthering innovation possibilities.

## Products & Services
- **INGENIOUS.BUILD Platform**: An integrated cloud-based application with three core modules — Project Financials (budgets, commitments, forecasts, approvals, invoices, pay applications, change orders), Project Management (documents, workflows, reporting), and Construction Administration. Includes AI features for instant project answers and MCP-powered connectivity to connect AI with real construction workflows.
- **INGENIOUS 2.0**: The latest platform release featuring dynamic reporting, painless contract execution and workflow management, multi-site and multi-phase project support, and an upgraded user interface.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (conflicting reports on total funding — CB Insights states $42.5M raised; LinkedIn states $58.0M in total funding)
- **Key Metric**: Annual Revenue of $4.3M (LinkedIn estimate); Total Funding of $42.5M–$58.0M
- **Notable Investors/Partners**: Navitas Capital, Morpheus Ventures, American Family Ventures, JLL Spark, Koch, Cushman & Wakefield (6+ investors). Clients include 3 of the top 5 global firms in the space, who are both invested and coming online on the platform.
- **Growth Signals**: 110 total employees (Built In); 83 employees per LinkedIn (with -9.1% YoY headcount decline); operates in 13 countries (Poland, Ukraine, Philippines, Singapore, Colombia, Brazil, Pakistan, Kenya, Australia, and more); SOC 2 compliant and ISO/IEC 27001 certified; claims teams see up to 5× faster collaboration and 10× fewer change order disputes.

## Competitive Advantages
- **Single source of truth**: The only platform that ties all major construction project stakeholders (owners, GCs, design teams, subcontractors) together under one data stream, solving the industry’s fragmentation problem.
- **AI-native construction platform**: Combines in-app AI features with MCP-powered connectivity, potentially saving teams 6–7 hours per day lost to disconnected systems.
- **Fast implementation**: Designed for rapid migration of project data, contacts, documents, and workflows.
- **Security & compliance**: SOC 2 compliant and ISO/IEC 27001 certified with role-based permissions and audit-ready activity history.

## Strategic Focus
- Expanding AI capabilities directly into construction workflows to reduce manual coordination and administrative work.
- Growing global footprint (operating in 13 countries) with a focus on major global clients.
- Continuous platform evolution based on client feedback (INGENIOUS 2.0 release in August 2024).

## Why Work Here
- **Remote-first culture**: Most roles are remote (Poland, US, and other locations); Nashville office available for some positions.
- **Global team**: Employees across 13 countries with a diverse, international workforce.
- **Engineering-driven**: 34% of employees are in technical roles; strong engineering leadership from Poland and the US.
- **Growth stage company**: Series A-backed with significant funding, offering opportunity to shape the product and culture.
- **Employee ratings**: 3.9/5.0 on LinkedIn (117 reviews) with Work-Life: 3.8, Compensation: 3.8, Culture: 3.8, Career: 3.8.
- **Current openings** (as of mid-2026): Developer Team Lead, Senior PHP Developer, Senior Product Designer, DevOps Engineer, Frontend Developer, Account Executive, Customer Success Partners (US and Poland).

## Sources
1. [ingenious.build](https://www.ingenious.build/)
2. [LinkedIn - INGENIOUS.BUILD](https://www.linkedin.com/company/ingeniousbuild)
3. [Built In - INGENIOUS.BUILD Careers](https://builtin.com/company/ingeniousbuild)
4. [Greenhouse - Jobs at INGENIOUS.BUILD](http://job-boards.greenhouse.io/ingenious)
5. [CB Insights - Ingenious.Build](https://www.cbinsights.com/company/ingeniousio)

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