---
title: 'Customer Success Producer (China) at Aghanim'
canonical: 'https://feeny.ai/job/customer-success-producer-china-aghanim-china-srtqbnwhbgj8'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Producer (China) at Aghanim

- **Company:** Aghanim
- **Location:** China
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/aghanim/f47fa273-61c6-40df-a439-8387bde566ba/application

**Skills:** SQL, Google Sheets, LLMs, GenAI tools, Data analysis, Statistical reasoning, DTC commerce, CRM, Customer lifecycle tools, Python

> The Customer Success Producer helps game studios maximize revenue through monetization, LiveOps, and direct-to-consumer strategies. This role involves analyzing performance metrics, developing growth recommendations, and collaborating with cross-functional teams to drive customer success and business results.

## Job description

Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.

Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.

Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.

We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies. You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement. This role combines analytics, strategy, and execution with a direct impact on customer growth and business results.

## Key Responsibilities

Monetization and Growth Strategy

- Analyze game performance, monetization, and retention metrics to identify growth opportunities
- Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies
- Design and evaluate experiments to improve revenue, engagement, and conversion
- Assess in-game and web store experiences and propose optimization initiatives

Customer Success and Revenue Expansion

- Partner with game teams to drive measurable business outcomes and revenue growth
- Develop and execute DTC adoption and revenue transition plans
- Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives
- Identify expansion opportunities and help customers maximize the value of Aghanim's platform

Cross-functional Collaboration

- Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives
- Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions
- Contribute to scalable customer success processes, onboarding frameworks, and best practices

Required Qualifications

- 3+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles
- Strong understanding of game monetization, retention, LiveOps, and player lifecycle management
- Experience using data to drive business decisions and improve commercial performance
- Advanced proficiency in SQL and Google Sheets
- Strong analytical and statistical reasoning skills
- Proven experience using LLMs or GenAI tools in professional workflows
- Excellent communication skills and ability to influence stakeholders through data and insights
- Based in China and fluent in Chinese

## Preferred Qualifications

- Experience with DTC commerce, CRM, or customer lifecycle tools
- Experience with Python for data analysis and automation

## Why Join Us

- World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players
- High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months
- Autonomy and ownership – we trust people to make decisions, take initiative, and drive results
- Modern tools and technology – use AI, automation, and modern tools as part of your everyday work
- Equity – participate in the company's growth and long-term success

## About Aghanim

## Company Overview
- **One-liner**: Aghanim provides an integrated direct-to-consumer commerce, payments, community engagement, and liveops automation platform for mobile game developers.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Los Angeles, California, United States (also registered in Newark, Delaware)
- **Founded**: 2023
- **Founders**: Constantin Andry, Konstantin Golubitsky, Albert Tugushev (former CEO, CTO, and engineer of Xsolla Labs respectively)

## Core Business
- Primary industry: Mobile gaming (fintech & commerce enablement)
- Target customers: B2B — mobile game developers and publishers
- Mission: “We help game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.”

## Products & Services
- **Commerce Engine**: Monetization tools for virtual goods, currency packs, lootboxes, passes, subscriptions — all hosted on the web outside the app store.
- **Merchant of Record (MoR)**: Handles payment processing, global taxation, fraud/chargeback management, and compliance (sales, delivery, returns).
- **Marketing & Retention Suite**: Email, browser, and in-app push notifications; segmentation & LiveOps automation; predictive analytics; affiliate/referral programs.
- **Community Engagement**: Web-based metagame experiences – news, events, leaderboards, guides, chat, giveaways, and incentives.
- **Payouts**: Revenue share and instant payouts for developers.
- **Fraud Detection**: Integrated with Sift for best-in-class protection.

## Market Standing
- **Valuation**: Not publicly disclosed (last reported funding is Seed)
- **Key Metric**: Total funding raised – **$1.52M** (Seed VC, announced February 2024 with additional round in August 2024)
- **Notable Investors/Partners**: Bessemer Venture Partners, QED Investors, Point72 Ventures, a16z Speedrun, Andreessen Horowitz, J.P. Morgan (primary operating bank), Adyen (payment processing partner), Sift (fraud prevention)
- **Growth Signals**: 
  - Launched public platform access in August 2024.
  - Hired Conor McLaughlin as CRO and Valentina Sevodina as COO in early 2026.
  - Monthly web traffic ~2.2M visits with +1785% yearly growth (as of mid-2025).
  - Partnerships with Adyen, J.P. Morgan, and Sift indicate strong enterprise traction.
  - Advisory board includes former gaming/payments leaders.

## Competitive Advantages
- **Founding team pedigree**: Ex-Xsolla leadership (the company that scaled to $200M+ in revenue) – deep domain expertise in gaming payments.
- **All-in-one platform**: Combines commerce, payments, community, retention, and fraud – reducing the need for multiple vendors.
- **Web-first DTC model**: Enables mobile game developers to bypass app store commissions (15–30%) and own the player relationship directly.
- **Global compliance built-in**: Handles tax, fraud, and chargebacks across 200+ territories.

## Strategic Focus
- Expand developer adoption of direct-to-consumer monetization.
- Deepen integrations with mobile game engines and analytics tools.
- Build out the liveops and community engagement features to increase player LTV.
- Grow the partner ecosystem (payments, fraud, analytics) to offer a turnkey solution.
- Scale team from its current ~8 employees to support rapid customer growth.

## Why Work Here
- **Culture**: Fast-moving, lean startup with flat structure; founders are hands-on and previously built a global company (Xsolla).
- **Remote/Hybrid**: Headquarters in Los Angeles (Woodland Hills area) with additional offices in New York City and Lisbon. Roles likely hybrid/remote-friendly depending on function.
- **Engineering Culture**: Heavy focus on payments infrastructure, data engineering, and platform scalability. Team includes engineers from Xsolla, Microsoft, and Liftoff.
- **Growth Trajectory**: Joining at very early stage (Seed) with significant funding from top VCs – high potential for ownership and impact.
- **Notable Perks**: Not explicitly stated, but typical for seed-stage fintech/gaming startups – equity, flexible hours, and direct exposure to founders.

## Sources
1. [aghanim.com](https://aghanim.com/)
2. [LinkedIn – Aghanim](https://www.linkedin.com/company/aghanim)
3. [CB Insights – Aghanim](https://www.cbinsights.com/company/aghanim)
4. [Workable – Aghanim Jobs](https://jobs.workable.com/company/oBzAUUmh7cHTznbEVoWucT/jobs-at-aghanim-inc.) (no current openings)
5. [PR Newswire – Aghanim Opens Public Access (Aug 2024)](https://www.prnewswire.com/news-releases/aghanim-opens-public-access-to-mobile-dtc-enablement-platform-reveals-advisory-board-and-a-new-funding-round-302231430.html)
6. [PocketGamer.biz – Aghanim appoints CRO and COO (Jan 2026)](https://www.pocketgamer.biz/news/82260/aghanim-appoints-new-cro-and-coo/)
7. [PR Newswire – Aghanim Partners with Adyen](https://www.prnewswire.com/news-releases/aghanim-and-adyen-form-strategic-partnership-to-power-direct-to-consumer-payments-for-mobile-games-302228888.html)
8. [PR Newswire – Aghanim Partners with Sift](https://www.prnewswire.com/news-releases/aghanim-and-sift-partner-to-prevent-fraud-in-direct-to-consumer-mobile-gaming-e-commerce-302311125.html)

## Other roles at Aghanim

- [Senior Payments Manager](https://feeny.ai/job/senior-payments-manager-aghanim-belgrade-x03bzxebdwqy) — Belgrade, Serbia
- [Senior Marketing Manager, Event & PR](https://feeny.ai/job/senior-marketing-manager-event-pr-aghanim-remote-97bjjzm66137)
- [Personal Assistant to CRO](https://feeny.ai/job/personal-assistant-to-cro-aghanim-belgrade-jeyjeye32qxr) — Belgrade, Serbia
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-aghanim-belgrade-g5ry4mh4t6td) — Belgrade, Serbia
- [Customer Success Producer (Vietnam)](https://feeny.ai/job/customer-success-producer-vietnam-aghanim-vietnam-ef57f3zqk5fg) — Vietnam
- [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-aghanim-remote-stj2rjsw1fac)
- [Senior Product Designer (Dashboard)](https://feeny.ai/job/senior-product-designer-dashboard-aghanim-belgrade-pzh010gssc7k) — Belgrade, Serbia
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- [Customer Success Producer (South Korea)](https://feeny.ai/job/customer-success-producer-south-korea-aghanim-south-korea-yzhx3140a01k) — South Korea
- [Senior Product Designer (Game Hub)](https://feeny.ai/job/senior-product-designer-game-hub-aghanim-lisbon-qeybh3mvxgjp) — Lisbon, Portugal