---
title: 'Customer Success Program Manager at Workato'
canonical: 'https://feeny.ai/job/customer-success-program-manager-workato-palo-alto-r5thvx1x5m2m'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Program Manager at Workato

- **Company:** Workato
- **Location:** Palo Alto, CA
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-12
- **Apply:** https://www.workato.com/careers?gh_jid=8676088002#open-roles

## Job description

## About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit [workato.com](https://www.workato.com/).

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment [along with a multitude of benefits](http://www.workato.com/careers) they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

- [Business Insider](https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12) named us an “enterprise startup to bet your career on”

- [Forbes’ Cloud 100](https://www.forbes.com/cloud100/#a57477b5f941) recognized us as one of the top 100 private cloud companies in the world

- [Deloitte Tech Fast 500](https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html) ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

- [Quartz](https://qz.com/work/2053446/the-best-companies-for-working-from-home/) ranked us the #1 best company for remote workers

## Responsibilities

We are looking for an exceptional Customer Success Program Manager to join our growing team. In this role, You will partner with cross-functional stakeholders across the business, use data to guide decisions,and own communication channels to create synergy and clarity at a global scale. You will work on tech's biggest projects including but not limited  to Agentic AI deployments, product adoption initiatives, and global maturity.  You will also be responsible to:

Product Execution and Delivery:

- Own assigned programs end-to-end, driving consistency, accuracy, and accountability.
- Translate strategy into a prioritized, defensible plan, connecting day-to-day execution to a broader business outcomes.
- Exercise judgement on scope and priority: including defining the when and the how, with clear rationale.

Data, Metrics and Decision-Making:

- Define what success looks like before work begins, and measure outcomes rigorously after delivery to drive optimal adoption.
- Use data as the primary input for prioritization and iteration decisions, not an afterthought.
- Maintain strong data hygiene throughout the program lifecycle, and problem-solve or pivot when new information emerges.

Audience Empathy and Cross-Functional Leadership:

- Build alignment drive decisions across teams without relying on positional authority.
- Navigate competing priorities with independent judgement that builds organizational trust over time.
- Maintain an evidence-based understanding of the needs of the people you are building for, and anchor decisions to that understanding.
- Right-size delivery based on the needs of different personas and stakeholder groups.

Communication and Resourcefulness:

- Communicate proactively and clearly with stakeholders at every level of the organization.
- Navigate ambiguity with resourcefulness by building and maintaining the cross-functional relationships to close gaps.

## Qualifications / Experience / Technical Skills

- 3-6 years of experience in program management, project management, operations, or a related-field.
- A track record of owning org-wide projects or programs from planning through delivery with minimal overisight.
- Comfortable working with data to define success metrics, track outcomes, and make prioritization calls.
- Strong written and verbal communication skills, with the ability to tailor messaging to different audiences.
- A bias toward action, high attention to detail and comfort operating in ambiguity.
- String discernment while using Agentic/AI tools.

## Nice to have

- Experience in high growth SaaS or tech environment.
- Familiarity with project management and data tooling (e.g., Asana, Jira, Salesforce, Snowflake or similar).
- Exposure to operations, strategy, or business-process work in addition to core program management.

(REQ ID:2924 )

## About Workato

## Company Overview
- **One-liner**: Workato is an enterprise orchestration platform that provides an Integration Platform as a Service (iPaaS) and an Enterprise Model Context Protocol (MCP) to make AI agents secure, scalable, and accurate.
- **Entity Type**: Private (Series E; total funding $525M)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2013
- **Founders**: Vijay Tella (CEO & Co-Founder)

## Core Business
- **Primary industry**: Enterprise automation, integration platform as a service (iPaaS), AI agent orchestration
- **Target customers**: B2B, Enterprise (Fortune 500 companies, SMBs), IT, operations, HR, sales, marketing, finance, and product teams
- **Mission or purpose statement**: “To help enterprises realize the true potential of agents by bringing them from the edge of your business to the core.” [workato.com](https://www.workato.com/)

## Products & Services
- **Workato Enterprise MCP**: A platform purpose-built for agentic AI, offering predictable, scalable, and secure orchestration of AI agents across enterprise systems. [workato.com](https://www.workato.com/)
- **Workato GO**: A new AI super app that allows users to search, act, and orchestrate across the enterprise. [workato.com](https://www.workato.com/) / [linkedin.com](https://www.linkedin.com/company/workato)
- **iPaaS (Integration Platform as a Service)**: The core product that connects applications, data sources, and processes, enabling end-to-end automation for functions such as HR, sales, marketing, finance, support, and product. [workato.com](https://www.workato.com/about_us)

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metrics**: Annual Revenue ~$150M (latest estimate); Total Funding $525M (Series D & E, plus earlier rounds). [linkedin.com](https://www.linkedin.com/company/workato)
- **Notable Investors/Partners**: Battery Ventures (led Series E), Altimeter Capital, Insight Partners (led Series D), Storm Ventures, Digital Industry Singapore. [linkedin.com](https://www.linkedin.com/company/workato)
- **Growth Signals**: Trusted by more than 50% of the Fortune 500; 1,087 employees with +3.1% monthly headcount growth; active job postings increasing +22.9% month-over-month; launched Workato GO in June 2025; acquired DeepConverse in March 2025. [linkedin.com](https://www.linkedin.com/company/workato) / [workato.com](https://www.workato.com/)

## Competitive Advantages
- **#1 iPaaS** per Gartner (2026) and recognized as a leader in enterprise integration. [workato.com](https://www.workato.com/)
- **Enterprise MCP** for AI agents, providing a dedicated orchestration layer that makes agents predictable, secure, and scalable – a unique moat in the agentic AI space.
- **Deep ecosystem**: Over 50% of Fortune 500 companies use Workato, indicating strong network effects and enterprise trust.
- **Embedded integration capabilities**: Allows companies to embed Workato’s automation into their own products (embed offering).

## Strategic Focus
- **Agentic AI orchestration**: Positioning as the “trusted orchestration layer for AI agents” with the Enterprise MCP platform.
- **Expansion of AI super app (Workato GO)**: Combining search, action, and orchestration into a single interface for enterprise users.
- **International growth**: Presence in 39 countries, with offices in Palo Alto, San Francisco, Singapore, India, Netherlands, and others. Continued hiring in sales, engineering, and customer success globally.
- **Product innovation**: Investing in AI products (Chief of AI Products role), search/retrieval engineering, and Rust development for performance.

## Why Work Here
- **Culture**: Values include “Act Customer-First”, “Get S#*t Done”, “Raise Our Game”. Emphasis on balance between productivity and wellness. [workato.com/careers](https://www.workato.com/careers)
- **Flexible Working**: Flexible working arrangements, dedicated wellness and recreation time, virtual game nights, fitness sessions. [workato.com/careers](https://www.workato.com/careers)
- **Professional Development**: Training programs, budgets for upskilling, support for individual career ambitions. [workato.com/careers](https://www.workato.com/careers)
- **Benefits**: Health insurance, Employee Assistance Programme (EAP), referral bonuses, stock options. [workato.com/careers](https://www.workato.com/careers)
- **Engineering Culture**: Strong technical roles (Senior Rust Developer, Senior Software Engineer in Search/Retrieval, AI product roles). Average employer rating 4.0/5.0 (423 reviews) with culture rated 3.8, compensation 3.8, career growth 3.6. [linkedin.com](https://www.linkedin.com/company/workato)
- **Global Presence**: Offices in Palo Alto (HQ), San Francisco, Singapore, India, Netherlands, and more – hybrid/remote options available. [workato.com/about_us](https://www.workato.com/about_us)

## Sources
1. [workato.com - About Us](https://www.workato.com/about_us)
2. [workato.com - Careers](https://www.workato.com/careers)
3. [workato.com - Homepage](https://www.workato.com/)
4. [linkedin.com - Company Page](https://www.linkedin.com/company/workato)
5. [job-boards.greenhouse.io - Workato Jobs](https://job-boards.greenhouse.io/workato/jobs/8188971002)

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