---
title: 'Customer Success Programs Lead (Education) at Juicebox'
canonical: 'https://feeny.ai/job/customer-success-programs-lead-education-juicebox-san-francisco-k7cbjyxq1kr8'
type: 'job'
last_seen: '2026-11-11'
---

# Customer Success Programs Lead (Education) at Juicebox

- **Company:** Juicebox
- **Location:** San Francisco, CA
- **Compensation:** $180k–$240k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-19
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/Juicebox/f145c6d5-d250-46d3-894b-88d6691138a8

## Job description

## About Juicebox

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our [$80M Series B](https://juicebox.ai/blog/series-b) here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

## About the Role

We're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team. You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.

- You Will
- Onboarding and Time to Value: Design structured onboarding curricula (101/201/301-style progressions) that get new customers to first value fast and reduce dependency on 1:1 CSM time during ramp.
- Self-Serve Education Infrastructure: Build in-product education, help content, playbooks, and guided workflows that let customers unblock themselves without opening a support ticket or waiting on a CSM.
- Live Programs: Own and run recurring webinars, office hours, and cohort-based trainings async and in person that deepen adoption of core and advanced features, including agent workflows.
- Content and Curriculum Ownership: Build a coherent content library and learning path, not disconnected assets, so customers always know what to learn next based on where they are in their journey.
- AI-Enabled Content Scaling: Build a system, not a manual process, for keeping education content current against constant product changes. Use AI to detect when shipped features make existing docs, videos, or in-product guidance stale, and to accelerate first-draft content creation for new releases.
- Certification: Design and run certification programs for customers and internal CSMs to standardize what "good" usage looks like and create a credential customers want to earn.
- Measurement: Define and track education's impact on adoption, time to value, and retention, so this function operates with the same rigor as any other revenue-driving program, not as a soft cost center.
- Education Tooling: Select, implement, and manage the LMS and supporting education stack, course authoring, video hosting, in-product guidance, and analytics, making build vs. buy calls as the program scales.
- Cross-functional Partnership: Work closely with CSMs to identify where education gaps are driving churn or dormancy risk, and with Product to feed education-driven customer feedback into roadmap priorities.
- You Have
- 4+ years in a Customer Education, CS Programs, Lifecycle, or Enablement role at a fast-growing company.
- Experience building a customer education motion from scratch, not just inheriting or maintaining one.
- Strong instincts for instructional design: you know how to break down complex product workflows into content that's simple, engaging, and drives action.
- Experience using AI tools to scale content production and maintenance, ideally in a fast-shipping product environment.
- Comfort with both live facilitation (webinars, training sessions, office hours) and asynchronous content (playbooks, in-product guides, documentation).
- Experience evaluating or administering an LMS or customer education platform (e.g. Skilljar, Northpass, WorkRamp).
- High energy with the ability to juggle many projects and conversations at once.
- Love for working with and meeting with customers
- Founder mentality: comfortable operating before the playbook exists, and comfortable operating independently without a lot of structure.
- A point of view on what great customer education looks like, and a portfolio to back it up.

Perks & Benefits for all Full Time Employees

- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm

For US Employees:

- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
- $2,000 annual wellness stipend to support your physical, mental, and financial well-being.
- $300/month commuting stipend to help cover the cost of getting to and from the office.

For UK Employees:

- Comprehensive private medical insurance with £0 excess, full outpatient cover, comprehensive cancer care, mental health treatment, and 24/7 GP access.
- £1,500 annual wellness stipend to support your physical, mental, and financial well-being
- £3,500/year commuting stipend to help cover the cost of getting to and from the office.

## About Juicebox

## Company Overview
- **One-liner**: Juicebox is an AI-powered recruiting platform that helps companies find, engage, and hire top talent by combining human judgment with large language models.
- **Entity Type**: Private (Series B; raised $116M)
- **Headquarters**: San Francisco, CA, USA
- **Founded**: 2023
- **Founders**: David and Ishan

## Core Business
- **Primary industry/industries**: Recruiting and talent acquisition software (AI-driven HR tech)
- **Target customers**: B2B – Recruiting teams at companies ranging from early-stage startups to Fortune 500 enterprises, including fast-growing tech teams and recruiting agencies.
- **Mission or purpose**: To help teams win the talent war by making hiring faster and more effective through AI, enabling people to do their life’s work.

## Products & Services
- **[PeopleGPT / AI Search]**: An AI-powered talent discovery engine that searches across 800M+ global profiles from 30+ data sources, using high-signal filters to find best-fit candidates.
- **[AI Agents for Outreach]**: Autonomous agents that handle candidate sourcing, personalized multi-step outreach, and follow-ups, aiming to boost reply rates by up to 3x.
- **[CRM & ATS Integrations]**: Native integrations with 41 ATS systems and 21 CRMs; also supports CSV export for non-integrated workflows.
- **[Real-Time Talent Insights]**: Market analytics and AI-driven insights to help recruiters align with hiring managers and adapt to talent market changes.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (last known funding round: $80M Series B, total funding $116M)
- **Key Metric**: Annual Recurring Revenue (ARR) on path to $100M, with 20%+ monthly growth; customer base >5,000 companies (as of mid-2025)
- **Notable Investors/Partners**: Lead investors include Sequoia Capital, DST Global, and NFDG. Additional investors: Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. Customers include Perplexity, Cursor, Ramp, Quora, Notion, and leading AI labs.
- **Growth Signals**: Rapid customer growth (1,000+ increase from 4,000 to 5,000+ in short period), expansion of AI agent capabilities, continuous addition of data sources and integrations, and strong month-over-month revenue growth.

## Competitive Advantages
- **AI-Native Platform**: Built from the ground up with LLMs and agentic learning – agents improve search and outreach over time.
- **Massive Data Coverage**: 800M profiles across 30+ sources, providing depth and breadth for global talent sourcing.
- **Speed & Simplicity**: Sign-up in 60 seconds; real-time search; automated outreach that feels personal.
- **Extreme Ownership Culture**: Company values (“extreme ownership”, “feedback obsessed”, “speed”, “intellectual honesty”) translate into a fast-moving, high-ownership product environment.
- **Top-Tier Customer Base**: Trusted by some of the most talent-hungry companies in AI and tech, providing strong network effects.

## Strategic Focus
- **Current priorities**: Scaling the AI agent platform to further automate the recruiting workflow; expanding global candidate coverage; deepening ATS/CRM integrations; maintaining hyper-growth trajectory toward $100M+ ARR.
- **Direction for growth**: Continue to lead the AI recruiting space by making human+agent collaboration the standard, and capturing enterprise and mid-market segments.

## Why Work Here
- **Culture highlights**: Emphasizes speed, intellectual honesty, feedback obsession, and extreme ownership. Founders are hands-on; engineers work closely with them on high-impact problems.
- **Remote/hybrid/office policy**: HQ in San Francisco. Benefits include a $30 daily lunch stipend and $300/month parking, suggesting a hybrid or in-office expectation for local roles. Some roles may be remote-friendly; check specific listings.
- **Notable perks**:
  - 100% covered health, dental, and vision insurance (platinum plan) + 90% for dependents
  - 401(k) with 4% company match
  - $2,000 annual wellness stipend
  - 16 days PTO + company holidays
  - Annual company offsite
  - Top-of-market compensation (above 90th percentile) with meaningful equity
- **Engineering culture**: Runs on Next.js, React, Node.js, OpenSearch, AWS SQS, Spark, and various LLMs; engineers own features end-to-end and work on fine-tuning models and building feedback loops for search ranking.

## Sources
1. [juicebox.ai/careers](https://juicebox.ai/careers)
2. [juicebox.ai](https://juicebox.ai/)
3. [juicebox.ai/careers/software-engineer](https://juicebox.ai/careers/software-engineer)
4. [linkedin.com/company/juicebox-work](https://www.linkedin.com/company/juicebox-work)
5. [ycombinator.com/companies/juicebox](https://www.ycombinator.com/companies/juicebox)

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