---
title: 'Customer Success Project Manager at Biointellisense'
canonical: 'https://feeny.ai/job/customer-success-project-manager-biointellisense-united-states-tgg5tg9nt1tz'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Project Manager at Biointellisense

- **Company:** Biointellisense
- **Location:** United States
- **Compensation:** $120k–$140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/biointellisense/a12eb4a4-03f0-4101-9490-a744f6050784

## Job description

⚠️ Beware of recruiting scams. BioIntelliSense only contacts candidates from @biointellisense.com email addresses. We never conduct interviews over text, email or chat apps. If you receive a message that doesn't match this, treat it as fraudulent and email hr@biointellisense.com to verify.

## About BioIntelliSense

The future of healthcare is here. Join us to shape the future of healthcare for patients and clinicians. BioIntelliSense is helping to decode human physiology and pioneer a new standard of proactive monitoring to improve healthcare outcomes and save lives.

Our FDA-cleared and award-winning BioButton® wearables, BioHub™ gateways, BioMobile™ applications, BioCloud™ data services and the BioDashboard™ clinical intelligence system creates a comprehensive tech-enhanced solution that makes continuous monitoring reliable and scalable. Through our physiologic intelligence and AI-driven analytics, clinicians have access to vital sign trending and data-driven insights to enable earlier detection of patient health decline and proactive intervention for faster, safer care.

_______________________________________________________________________________________________________

## About the Role

The Customer Success Project Manager will report to the VP of Customer Success. Within the Operations team there are five groups: Integrated Supply Chain, Data Services; Program Management, Technical Solution Delivery and Customer Solution Delivery. This role will be in the Customer Solution Delivery group and be responsible for new program integrations with health systems and continuing to support customers as they grow.

The ideal candidate will be responsible for leading cross functional project teams, defining project scope, planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will be responsible for developing, tracking, and reporting on the projects. They will effectively monitor and present project updates to relevant stakeholders, customers, or project team members. The ideal candidate displays a professional and polished demeaner while also exhibiting an exceptional commitment to confidentiality, accuracy, detail, and project follow-up

## What You'll Be Doing

- Customer Relationship Management: Develop and maintain strong relationships with customers to ensure successful project outcomes and high levels of customer satisfaction
- Project Planning and Execution: Oversee the planning, execution, and delivery of customer success projects, ensuring they meet deadlines, budget, and quality standards
- Cross-Functional Collaboration: Work closely with internal teams (e.g., business development, product, integrations, support) to align project goals and drive successful implementation of customer solutions
- Customer Onboarding: Manage and streamline the onboarding process for new customers, ensuring a smooth transition and effective use of products and services
- Issue Resolution: Act as the primary point of contact for resolving any project-related issues or challenges, ensuring timely and effective solutions
- Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience
- Documentation and Reporting: Maintain comprehensive project documentation and provide regular updates and reports to stakeholders on project status and outcomes
- Strategic Planning: Collaborate with leadership to develop and implement strategies to drive customer success
- Continuous Improvement: Evaluate project processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction

## What You Need

- Bachelor’s degree required
- 6-10 years of experience in program management or related discipline
- Project Management Professional (PMP) certification or similar certification is a plus
- Experience project managing an implementation with a healthcare customer is a plus
- Ability to learn all functions of the business and build bridges between functions to further the overall goals of the organization – must be a collaborator and communicator
- Accepts responsibility and accountability for project success and associated key decisions
- Continuous improvement mindset and a result and quality driven approach
- Advanced analytical skills: demonstrated ability to troubleshoot complex process/system issues
- Strong communication skills: ability to prioritize and manage multiple simultaneous initiatives
- Experience with Salesforce and with project management tools such as Jira or Smartsheet
- Healthcare experience and medical device experience preferred

Company Culture and Benefits

Our Workplace Culture: We’re a dynamic remote-first environment, with offices in Golden, CO and Redwood City, CA and a talented, motivated team of colleagues globally. We’re passionate about BioIntelliSense and are motivated by our shared mission. As OneBioTeam, we’re a collaborative team that thrives in a fast-paced environment and embraces challenges as opportunities to shape the future, together.

Comprehensive Benefits Package:

- Robust Medical, Dental and Vision Plans
- STD, LTD, Insurance Plans
- HSA and Flexible Spending Accounts
- Safe Harbor 401(k) Plan with 3% Employer Contribution with immediate vesting
- FlexVTO (flexible vacation plans), Paid Sick Leave, 11 Company Holidays
- Home Office Benefits Stipend for Fully Remote Roles

BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.

## About Biointellisense

## Company Overview
- **One-liner**: BioIntelliSense provides medical-grade wearable devices and a data-as-a-service (DaaS) platform for continuous remote patient monitoring in hospitals and at home.
- **Entity Type**: Private (Series C)
- **Headquarters**: Golden, Colorado, United States
- **Founded**: 2019
- **Founders**: David Wang (Co-Founder, CEO) and James Mault, MD, FACS (Co-Founder, Executive Chairman)

## Core Business
- **Primary industry/industries**: Remote Patient Monitoring (RPM), Medical Devices, Healthcare IT, Clinical Intelligence
- **Target customers**: B2B — U.S. health systems, hospitals, skilled nursing facilities, and home health organizations
- **Mission or purpose statement**: To improve and save lives by pioneering a new standard of scalable proactive monitoring, enabling better outcomes while reducing the cost of care [biointellisense.com](https://www.biointellisense.com/company/).

## Products & Services
- **[BioButton®]**: An FDA-cleared, medical-grade wearable device (adhesive patch) that continuously captures multi-parameter vital signs, physiological biometrics, and symptomatic events. Designed for in-hospital and at-home use with an effortless patient experience.
- **[BioDashboard®]**: A clinical analytics and reporting platform that provides high-resolution patient trending, early deterioration detection alerts, and decision support for clinicians.
- **Data-as-a-Service (DaaS) Platform**: The backend engine that securely captures, transmits, and analyzes patient data to enable scalable remote monitoring.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding — **$143.15M** raised across multiple rounds [cbinsights.com](https://www.cbinsights.com/company/biointellisense). Most recent round: **$58.35M Series C closed ~8 months ago**. Annual revenue is estimated at $8.4M [linkedin.com](https://linkedin.com/company/biointellisense).
- **Notable Investors/Partners**: Fresenius Medical Care North America, Chimera Investments, Pendrell, CU Healthcare Innovation Fund, Jim Murren, and the U.S. Department of Defense. Strategic partnerships include Hicuity Health for scalable end-to-end continuous monitoring [businesswire.com](https://www.businesswire.com/news/home/20250217426353/en/BioIntelliSense-Partners-with-Hicuity-Health-to-Offer-Scalable-End-to-End-Continuous-Patient-Monitoring-for-U.S.-Health-Systems).
- **Growth Signals**: Completed an inpatient expansion with **Houston Methodist** (2024); published an observational study in the *Journal of Clinical Medicine* showing early detection of patient deterioration with the BioButton®; has 22 filed patents; workforce distributed across 7 countries.

## Competitive Advantages
- **FDA-Cleared Medical Grade**: The BioButton is FDA-cleared—a high regulatory bar that creates a significant moat against consumer-grade wearables.
- **End-to-End Platform**: Combines hardware (wearable), software (dashboard/analytics), and data services in one integrated DaaS platform, reducing integration complexity for health systems.
- **Scalable Model**: Designed for both in-hospital and at-home use across large patient populations, addressing the industry shift toward decentralized care.
- **Strong IP Portfolio**: 22 patents covering sensors, cardiology, and computer bus technologies.

## Strategic Focus
- **Expansion into large health systems**: Deepening existing partnerships (e.g., Houston Methodist) and forming new ones (e.g., Hicuity Health).
- **Clinical evidence generation**: Publishing peer-reviewed studies to validate the clinical and economic value of continuous monitoring.
- **Product development**: Continued iteration on the BioButton and BioDashboard, likely incorporating AI-based analytics for earlier deterioration detection.

## Why Work Here
- **High-impact mission**: Directly contribute to reducing patient deterioration and saving lives through proactive monitoring.
- **Hybrid/Remote/On-site options**: The company offers flexibility—roles include on-site in Golden, CO (Operations), hybrid in Redwood City, CA (DevOps), and fully remote positions within the US (Customer Success) [jobs.lever.co](https://jobs.lever.co/biointellisense).
- **Notable Engineering Culture**: Under Chief Technology Officer Marshal Dhillon; tech stack includes Flutter, Python, GitHub Actions, Auth0, and MongoDB Atlas.
- **Workforce diversity**: Small team (~76 employees) with a distributed, international footprint—opportunity for broad impact.
- **Caution**: Company reviews on employer rating sites indicate a 2.7/5.0 overall rating with concerns about culture (2.9) and career growth (2.8), though work-life balance (3.2) and compensation (3.1) are rated higher. Recent headcount declined ~14% year-over-year, which may indicate restructuring.

## Sources
1. [biointellisense.com - Company page](https://www.biointellisense.com/company/)
2. [biointellisense.com - Careers page](https://www.biointellisense.com/careers/)
3. [jobs.lever.co - Official job listings](https://jobs.lever.co/biointellisense)
4. [linkedin.com - BioIntelliSense company profile](https://linkedin.com/company/biointellisense)
5. [cbinsights.com - BioIntelliSense profile](https://www.cbinsights.com/company/biointellisense)
6. [businesswire.com - Partnership with Hicuity Health](https://www.businesswire.com/news/home/20250217426353/en/BioIntelliSense-Partners-with-Hicuity-Health-to-Offer-Scalable-End-to-End-Continuous-Patient-Monitoring-for-U.S.-Health-Systems)
7. [businesswire.com - Study publication in Journal of Clinical Medicine](https://www.businesswire.com/news/home/20241125006564/en/BioIntelliSense-Announces-Observational-Study-in-Journal-of-Clinical-Medicine-Demonstrating-Early-Detection-of-Patient-Deterioration-with-FDA-cleared-BioButton%C2%AE-Continuous-Monitoring-Wearable-Device)

## Other roles at Biointellisense

- [Vice President, Growth](https://feeny.ai/job/vice-president-growth-biointellisense-united-states-xp6ssvc8g8wp) — United States
- [Operations Technician](https://feeny.ai/job/operations-technician-biointellisense-golden-g00xmj8w2ed7) — Golden, CO
- [Director of Operations - Medical Device](https://feeny.ai/job/director-of-operations-medical-device-biointellisense-golden-v5peqy3r4jte) — Golden, CO