--- title: 'Customer Success Public Sector (Brussels) at Malt' canonical: 'https://feeny.ai/job/customer-success-public-sector-brussels-malt-brussels-cgg3r7s75rq2' type: 'job' last_seen: '2026-09-07' --- # Customer Success Public Sector (Brussels) at Malt - **Company:** Malt - **Location:** Brussels, Belgium - **Work type:** hybrid - **Posted:** 2026-07-09 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/malt/649bea7d-6fac-4b30-b3a7-0e94024aa4f0 ## Job description 🪐 Discover our galaxy Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different: A diverse team of 600 Malters across 6 European countries A culture that champions equality (50% of our Comex are women) and inclusive growth Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! 🪐 At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. You will join Malt as a Customer Onboarding & Success Manager - Public Sector, based in Brussels. You will work hand-in-hand with our teams to manage one of our key european clients. Your main mission will be to ensure the flawless operational execution and administrative delivery of this contract throughout its lifecycle. You will be the guarantor of compliance with strict public procedures, acting as the primary operational point of contact and dedicated partner for the freelances deployed on this framework agreement. ## Key responsibilities ✨ - Operational Client Management: Manage the validation of quotes and activity reports (CRA) for non-autonomous clients. Ensure the upload and consumption of purchase orders (POs) to guarantee smooth and seamless invoicing. - Renewal Driving: Anticipate project end dates and provide the necessary support to secure renewals and ensure business continuity. - Primary Point of Contact: Serve as the main go-to person for incoming client requests, resolving issues directly or escalating them to the appropriate internal teams (e.g., Finance). - Contractual Compliance Expertise: Act as the expert on client contracts (SLAs, penalties) and internal workflows (PO processes) to guarantee the strict application of contractual terms. - Driving Client Autonomy: Promote platform benefits and conduct live demos to train clients on managing their operations independently. - Partnership with Account Managers (AMs): Collaborate closely with AMs as a Subject Matter Expert (SME) on renewals and PO management to drive business growth. - Process Optimization (Scaling): Identify operational pain points and partner with Business Operations and Product teams to deploy automated solutions. ## About you 🧑‍🚀 - Experience: Ideally 5 years in operational contract management, complex customer support, or project coordination. Previous experience within the Belgian Public ecosystem and/or a large-account subcontractor environment is a strong asset. - Administrative Rigor & Compliance: A keen sense of organization, attention to detail, and a structured mindset. You are comfortable following strict, non-negotiable step-by-step validation workflows and managing rigorous documentation. - Solution & User-Oriented: Excellent interpersonal skills, patience, and diplomacy. You love helping users (freelances), solving their daily platform issues, and navigating complex administrative structures calmly. - Tools & Data: Proficiency in collaborative and analytical tools (Gsheet/Excel) and an appetite for mastering internal platform configurations. - Languages: Full fluency in French and English How to join the mission? 🚀 - First call with our Talent Acquisition team to better understand your background and aspirations (30-45 minutes). - Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes). - Home assignment to complete, which will be evaluated to assess your management logic and analytical skills. - Final interview with a C-level executive to discuss Malt’s long-term vision. ## About Malt ## Company Overview - **One-liner**: Malt is a European freelance marketplace that connects businesses with vetted freelancers and provides integrated administrative, legal, and payment tools. - **Entity Type**: Private (scale-up; ~$195.3M total funding across 5 rounds) - **Headquarters**: Paris, France - **Founded**: 2013 - **Founders**: Vincent Huguet and Hugo Lassiège ## Core Business - **Primary industry**: Technology, Information and Internet; freelance/independent talent marketplace - **Target customers**: B2B — from SMBs to enterprise companies; also serves independent freelancers and consultants - **Mission**: "Create a world where everyone is free to choose the best people to work with." Malt aims to redefine the world of work by giving people the freedom to choose what work they do and who they do it with. ## Products & Services - **Malt Marketplace**: The core platform connecting freelancers with companies. It covers a wide range of categories including tech, design, marketing, consulting, and more, with tools for project matching, collaboration, and secure payments. - **Malt Strategy**: A dedicated category for independent management consultants and interim executives, launched after Malt acquired Comatch in 2022. Clients can access vetted senior expertise. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding of **$195.3M** across 5 rounds; reported annual revenue of **$441.5M**; over **1 million freelancers** and **90,000+ clients** per LinkedIn data - **Notable Investors/Partners**: Specific investor names were not detailed in the provided sources. Notable strategic move: acquisition of **Comatch** in 2022 to enter the management consulting/interim executive category. - **Growth Signals**: - Active in 9 countries/regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE, and the UK - 100% revenue growth reported for 2021 vs. 2022 - Workforce of ~1,079 people, up 6.8% YoY - Growing freelancer community: from 700,000+ to 1 million+ depending on source timeframe ## Competitive Advantages - **Strong network effects**: A large and growing two-sided marketplace (freelancers + companies) makes each side more valuable to the other. - **European scale**: Deep multi-country presence gives Malt a regional advantage over local or fragmented competitors. - **Integrated admin, legal, and payment processes**: Malt simplifies compliance and payments for freelancers and companies, reducing friction in independent work arrangements. - **Trust and vetted talent**: Particularly in senior consulting categories through Malt Strategy, supported by the Comatch acquisition. ## Strategic Focus - Expanding across Europe and the Middle East (UAE presence) - Growing enterprise and global account business, evidenced by recent hires for Enterprise and Key Account roles - Investing in AI and automation to improve matching and internal efficiency - Building a more complete platform for freelancers and companies, including financial, legal, and project management support - Maintaining a strong, inclusive, and scalable company culture as headcount grows ## Why Work Here - **Culture & diversity**: Malt emphasizes diversity, equity, and inclusion. Women make up 51.2% of the workforce and 40.9% of leadership; employees represent 31+ nationalities. The company scored 85/100 on France’s 2025 Gender Equality Index. - **Work model**: Flexible remote/hybrid policy — split time between the office and home. Onboarding in Paris for new hires. - **Perks**: Competitive benefits include equity for all employees, free books for learning, a one-month fully paid sabbatical every three years, sports sponsorship, and additional vacation days depending on country. - **Hiring process**: Average process lasts ~28 working days; offers follow within 48 hours. English is required as Malt works mostly in English across Europe. - **Growth environment**: Hybrid team across six countries to work from, with a rapid scale-up environment focused on autonomy, smart risks, and continuous improvement. ## Sources 1. [careers.malt.com](https://careers.malt.com/) 2. [malt.com](https://www.malt.com/c/about-us) 3. [jobs.lever.co](https://jobs.lever.co/malt) 4. [linkedin.com](https://linkedin.com/company/maltcommunity) 5. [careers.malt.com/how-to-join](https://careers.malt.com/how-to-join) ## Other roles at Malt - [HRBP - Operations Division](https://feeny.ai/job/hrbp-operations-division-malt-paris-0dn31xddnee3) — Paris, France - [Head of Product Design](https://feeny.ai/job/head-of-product-design-malt-paris-yfszgtjaam08) — Paris, France - [Bid & Proposal Manager](https://feeny.ai/job/bid-proposal-manager-malt-paris-xd90t3wsem7b) — Paris, France - [Head of Experience Systems & AI](https://feeny.ai/job/head-of-experience-systems-ai-malt-paris-6279ygm0jg5b) — Paris, France - [Staff Engineer Platform](https://feeny.ai/job/staff-engineer-platform-malt-paris-0acf6b21yz9a) — Paris, France - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-malt-paris-4h1tc5a5ejcc) — Paris, France - [Enterprise Solutions Consultant (Pre-Sales)](https://feeny.ai/job/enterprise-solutions-consultant-pre-sales-malt-london-zq7enphq7epj) — London, United Kingdom - [Enterprise Solutions Consultant (Pre-Sales)](https://feeny.ai/job/enterprise-solutions-consultant-pre-sales-malt-berlin-8h2y7928gr4d) — Berlin, Germany - [Sales Development Representative - Enterprise](https://feeny.ai/job/sales-development-representative-enterprise-malt-paris-ysyc2ktxj7dg) — Paris, France - [Recruiting Partner DACH](https://feeny.ai/job/recruiting-partner-dach-malt-berlin-pj1bm32mv1ky) — Berlin, Germany