---
title: 'Customer Success Regional Lead, APAC at Talon.One LinkedIn Jobs'
canonical: 'https://feeny.ai/job/customer-success-regional-lead-apac-talon-one-linkedin-jobs-singapore-n67tapfhyb2t'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Regional Lead, APAC at Talon.One LinkedIn Jobs

- **Company:** Talon.One LinkedIn Jobs
- **Location:** Singapore
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.eu.greenhouse.io/linkedinjobs/jobs/4947683101

## Job description

## ABOUT TALON.ONE:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

## ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

## ABOUT THE ROLE:

Following our continued global expansion, we’re looking for a Customer Success Regional Lead, APAC to own and scale customer success across APAC. In this senior, hands-on leadership role, you will be responsible for the overall success, retention, and growth of Talon.One’s customers in the region. You will act as a strategic partner for your team and the wider business, bridging the gap between customer business goals and our technical platform to drive significant commercial impact.

## ABOUT THE TEAM:

As the Regional Lead at Talon.One, you’ll lead a high-performing team of Customer Success Managers within a highly collaborative global ecosystem. We partner closely with Sales, Technical Account Management, Support, and Partnerships to ensure our customers thrive. We operate as "one team"; sharing insights, aligning early, and fostering a customer-first, data-driven culture. We are committed to building an inclusive environment where diverse perspectives drive better solutions for our international client base.

ONCE YOU ARE HERE YOU WILL:

- Mentor and develop a team of Customer Success Managers, setting clear performance expectations, KPIs, and long-term career development paths
- Define and execute a regional strategy aligned with global goals, while identifying specific trends, risks, and opportunities unique to the APAC market
- Partner with Account Management to drive renewal and expansion strategies, ensuring accurate forecasting and measurable business value for every client
- Work with Technical Account Management for post-sales enablement, Sales for account planning, and Product to relay customer feedback that influences our roadmap
- Improve CS processes, playbooks, and tooling to support regional scale while ensuring a consistent, high-quality customer experience
- Track and report on adoption, health scores, and outcomes to proactively mitigate churn and capitalize on growth opportunities
- Maintain a hands-on approach with key enterprise accounts, helping them translate complex marketing objectives into successful outcomes using our API-first platform and acting as key escalation support for team members and clients

WHAT WE NEED YOU TO BRING TO THE TABLE:

- 2+ years of experience leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS
- A strong background in the Mar-tech space and experience working with enterprise customers on complex, technical products
- Proven ownership of renewals, expansions, and a data-driven approach to forecasting and decision-making
- Deep familiarity with APAC market dynamics
- Excellent and trusted leadership and stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences
- High emotional intelligence, empathy, and positivity, strong relationship builder who fosters a creative, collaborative and positive work environment
- Experience improving processes and playbooks in a fast-growing, international company
- The ability to thrive in a senior, hands-on role while operating within change and ambiguity

## WHAT'S IN IT FOR YOU:

- 1,600 SGD annual learning budget
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- 450 SGD home office setup budget, a 75 SGD monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents

## About Talon.One LinkedIn Jobs

## Company Overview
- **One-liner**: Talon.One is the leading incentives engine that unifies loyalty programs, promotions, and gamification into a single flexible platform for the world’s most-loved brands.
- **Entity Type**: Private (recently joined forces with Adyen)
- **Headquarters**: Berlin, Germany
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Customer loyalty and promotions software (SaaS)
- **Target customers**: B2B enterprise – brands and retailers across retail, consumer goods, and e-commerce
- **Mission or purpose statement**: To give businesses the freedom to design powerful customer rewards and loyalty programs with all the control, speed, and reliability enterprises need.

## Products & Services
For each major offering:
- **Talon.One Platform**: A unified incentives engine for loyalty, promotions, and gamification. Enables real-time incentive decisions across markets, channels, and use cases. Built on enterprise-grade security and scalability.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 300+ customers worldwide (Adidas, Nordstrom, Sephora, Carlsberg); 300+ employees across 8 hubs
- **Notable Investors/Partners**: Recently joined forces with Adyen (financial technology platform)
- **Growth Signals**: Expanded to 8 global hubs (US, UK, Germany, Singapore, Australia); over 300 clients from North America, Europe, and APAC; headcount growing with open roles across engineering, sales, customer success, and people & culture

## Competitive Advantages
- Unifies loyalty and promotions on one platform, eliminating rigid, code-locked systems
- Flexible, real-time incentive logic allows brands to personalize offers using any data
- Enterprise-grade security and scalability trusted by top global brands
- Strong focus on customer collaboration and feedback

## Strategic Focus
- Continuing to raise the bar for what businesses can build and how fast they can build it
- Deepening integration with Adyen to combine incentives with payments infrastructure
- Expanding engineering, sales, and customer success teams in Berlin, Boston, London, and Singapore

## Why Work Here
- **Culture**: International team (55+ nationalities); values ownership, feedback, teamwork, and prioritizing action over consensus
- **Work model**: Hybrid – headquarters in Berlin runs a hybrid setup (onsite + remote); hubs use coworking spaces; up to 90 days remote per year from outside country of employment
- **Visa support**: Full visa sponsorship and relocation support for hires in Berlin
- **Perks**: Emphasis on learning, transparent feedback, and efficient recruitment process (typically 2–5 weeks)

## Sources
1. [talon.one/about-us](https://www.talon.one/about-us)
2. [talon.one/jobs](https://www.talon.one/jobs)
3. [job-boards.greenhouse.io/linkedinjobs](https://job-boards.eu.greenhouse.io/linkedinjobs)
4. [job-boards.greenhouse.io/talonone](https://job-boards.greenhouse.io/talonone/)

## Other roles at Talon.One LinkedIn Jobs

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- [Strategic Account Executive, AMER](https://feeny.ai/job/strategic-account-executive-amer-talon-one-linkedin-jobs-united-states-8aa6jx9nc3mp) — United States
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