---
title: 'Customer Success Regional Lead, APAC at Talon.One'
canonical: 'https://feeny.ai/job/customer-success-regional-lead-apac-talon-one-singapore-rsd9xnkhtypj'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Regional Lead, APAC at Talon.One

- **Company:** Talon.One
- **Location:** Singapore
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.talon.one/job-listing?gh_jid=4898960101

## Job description

## ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

## ABOUT THE ROLE:

Following our continued global expansion, we’re looking for a Customer Success Regional Lead, APAC to own and scale customer success across APAC. In this senior, hands-on leadership role, you will be responsible for the overall success, retention, and growth of Talon.One’s customers in the region. You will act as a strategic partner for your team and the wider business, bridging the gap between customer business goals and our technical platform to drive significant commercial impact.

## ABOUT THE TEAM:

As the Regional Lead at Talon.One, you’ll lead a high-performing team of Customer Success Managers within a highly collaborative global ecosystem. We partner closely with Sales, Technical Account Management, Support, and Partnerships to ensure our customers thrive. We operate as "one team"; sharing insights, aligning early, and fostering a customer-first, data-driven culture. We are committed to building an inclusive environment where diverse perspectives drive better solutions for our international client base.

ONCE YOU ARE HERE YOU WILL:

- Mentor and develop a team of Customer Success Managers, setting clear performance expectations, KPIs, and long-term career development paths
- Define and execute a regional strategy aligned with global goals, while identifying specific trends, risks, and opportunities unique to the APAC market
- Partner with Account Management to drive renewal and expansion strategies, ensuring accurate forecasting and measurable business value for every client
- Work with Technical Account Management for post-sales enablement, Sales for account planning, and Product to relay customer feedback that influences our roadmap
- Improve CS processes, playbooks, and tooling to support regional scale while ensuring a consistent, high-quality customer experience
- Track and report on adoption, health scores, and outcomes to proactively mitigate churn and capitalize on growth opportunities
- Maintain a hands-on approach with key enterprise accounts, helping them translate complex marketing objectives into successful outcomes using our API-first platform and acting as key escalation support for team members and clients

WHAT WE NEED YOU TO BRING TO THE TABLE:

- 2+ years of experience leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS
- A strong background in the Mar-tech space and experience working with enterprise customers on complex, technical products
- Proven ownership of renewals, expansions, and a data-driven approach to forecasting and decision-making
- Deep familiarity with APAC market dynamics
- Excellent and trusted leadership and stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences
- High emotional intelligence, empathy, and positivity, strong relationship builder who fosters a creative, collaborative and positive work environment
- Experience improving processes and playbooks in a fast-growing, international company
- The ability to thrive in a senior, hands-on role while operating within change and ambiguity

## WHAT'S IN IT FOR YOU:

- 1,600 SGD annual learning budget
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- 450 SGD home office setup budget, a 75 SGD monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- Benefit from extensive health coverage via Cigna Care Connect, extending to your dependents

WHY YOU SHOULD WORK FOR US:

- The right attitude: modern methods and a diverse, creative workspace with an open and international culture
- Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
- Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
- A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
- High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

We’d love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

Find out more about our [Candidate Privacy Policy](https://www.talon.one/legal/candidate-privacy-policy).

## About Talon.One

## Company Overview
- **One-liner**: Talon.One is the leading incentives engine that unifies loyalty, promotions, and gamification into a single flexible platform, enabling enterprise brands to build personalized, profitable customer rewards.
- **Entity Type**: Private (growth stage; acquired by/gone public? Not indicated – still operates as Talon.One under Adyen? Source says "joins forces with Adyen" – treat as private, likely part of Adyen group but not publicly traded standalone)
- **Headquarters**: Berlin, Germany
- **Founded**: 2015
- **Founders**: Not publicly listed in the provided sources (may be multiple; not disclosed)

## Core Business
- **Primary industry**: Customer engagement / loyalty & promotions software (SaaS, enterprise)
- **Target customers**: Enterprise teams across retail, fintech, QSR, grocery, and B2B – including marketers, growth leads, product managers, and developers
- **Mission/purpose**: To break the cycle of rigid, discount-first loyalty platforms by putting promotion and loyalty design back in the hands of teams, enabling companies to build, test, and evolve distinctive incentives strategies.

## Products & Services
- **Incentives Engine (Core Platform)**: Unified platform combining loyalty program management, personalized promotions, and gamification. Supports offer management & execution, enterprise loyalty management, and personalized promotions.
- **Talon.One Predict**: AI/ML-powered tool that predicts customer behavior, tests smarter incentives, and optimizes promotional spend.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company; financial details undisclosed)
- **Key Metric**: Over 300 enterprise clients (including Adidas, Nordstrom, Sephora, Carlsberg); 300+ employees; 8 global hubs.
- **Notable Investors/Partners**: Recently announced a partnership / joining forces with Adyen (the payments platform). Clients include Adidas, Nordstrom, Sephora, Carlsberg.
- **Growth Signals**: Growing from foundation in 2015 to 300+ employees and 300+ clients; global expansion with hubs in US, UK, Singapore, Australia; increased strategic importance of incentives in the market.

## Competitive Advantages
- **Platform flexibility**: Separates logic from execution, enabling teams to design, test, and evolve promotions and loyalty programs without being locked into rigid systems.
- **Enterprise scalability**: Handles millions of real-time incentive decisions across markets, channels, and use cases.
- **Data-driven personalization**: Allows use of any data to create personalized, gamified rewards beyond generic discounts.
- **Security & reliability**: Enterprise-grade security built in.

## Strategic Focus
- Deepening integration with payments/omnichannel (as hinted by Adyen alliance)
- Expanding geographic footprint (hubs in US, UK, Singapore, Australia)
- Investing in AI capabilities (Predict product)
- Continuing to shift customers from legacy loyalty platforms toward more agile, testable incentive strategies.

## Why Work Here
- **Culture highlights**: Values of ownership, learning, teamwork, feedback, speaking the truth, prioritizing action over consensus. Described as curious, generous collaborators who enjoy solving hard problems.
- **Global team**: Over 55 nationalities; English is working language; diverse and inclusive environment.
- **Hybrid/remote policy**: Hybrid model – Berlin HQ runs hybrid (onsite + remote). Hubs use coworking spaces. Teams agree on in-office rhythms. Opportunity to work remotely from outside country of employment for up to 90 days per year.
- **Visa sponsorship**: Full visa process supported for hires in Berlin, including relocation budget. Varies by country for other hubs.
- **Recruitment process**: Typically 2–5 weeks. Includes recruiter screen, manager/technical interview, take-home task, panel interview, decision. Feedback often within 2–3 days per stage.
- **Perks**: Not detailed, but mentioned relocation budget, visa support, and a collaborative environment.

## Sources
1. [talon.one](https://www.talon.one/about-us)
2. [talon.one](https://www.talon.one/)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/talonone/)
4. [uk.linkedin.com](https://uk.linkedin.com/company/talon.one)

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