---
title: 'Customer Success Representative (Brilliant Harvest) at AltaML'
canonical: 'https://feeny.ai/job/customer-success-representative-brilliant-harvest-altaml-canada-mk1p6kkpmfee'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Representative (Brilliant Harvest) at AltaML

- **Company:** AltaML
- **Location:** Canada
- **Compensation:** $100k–$115k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/altaml/c80a8187-32ab-44ff-a07d-042abad08e1c

## Job description

🌾 Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience

## About the Role

We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform. You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.

## What You'll Do

🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value 🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations 🔹 Create release notes, video tutorials, and training content to drive product utilization 🔹 Deliver engaging product demos and onboarding sessions in person and online 🔹 Gather feedback from the field to inform product improvements and capturing of bugs 🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts 🔹 Track usage metrics and build strategies to drive deeper engagement

## Who You Are

✅ Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support ✅ You relate to both dealers and farmers — and you get the realities of their day-to-day ✅ Strong communicator and natural presenter — clear, confident, and approachable ✅ Organized and proactive — you follow through and love seeing customers succeed ✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it ✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

Why Join Us?

- Be part of a high-performing team led by [Remi Schmaltz](https://www.linkedin.com/in/remischmaltz/), an entrepreneur with decades of experience launching and growing agriculture businesses.

- Remote-first role with a flexible work environment.

- A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.

- A collaborative culture that values growth, learning, and impact.

- Competitive compensation, ESOP, and benefits.

## About AltaML

## Company Overview
- **One-liner**: AltaML builds vertical agentic AI solutions that improve decision-making, reduce risk, and unlock new revenue streams by turning data into operational action.  
- **Entity Type**: Private (Seed and Series A rounds, plus recent government grants)  
- **Headquarters**: Edmonton, Alberta, Canada  
- **Founded**: 2018  
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Artificial Intelligence / Software Development  
- **Target customers**: B2B – enterprises and government organizations in energy & resources, financial services, forestry & agriculture, health, and manufacturing  
- **Mission**: To reimagine what’s possible with AI by giving teams the tools to optimize processes, reduce risks, and unlock new growth – building a future-ready business.

## Products & Services
- **AltaForge**: Proprietary agentic AI development platform that streamlines the entire lifecycle from idea to production, with built-in governance, observability, and control.  
- **AI Navigator**: A guided service to help organizations cut through AI hype, identify practical opportunities, and focus on high-impact use cases.  
- **AI Foundations**: Hands-on training program that builds AI literacy and essential skills across teams.  
- **Agentic AI Lab**: A structured lab for exploring and validating agentic AI workflows and identifying where agents can deliver operational value.  
- **GovLab**: A specific lab designed for government teams to responsibly experiment with and adopt AI, emphasizing transparency and accountability.

## Market Standing
- **Valuation/Market Cap**: Not publicly available  
- **Key Metric (Private)**: Total funding of ~$6.25M (Seed $3.0M; Series A undisclosed amount in 2019; Grants including $3.2M from The Opportunity Calgary Investment Fund in 2020 and an additional grant from the Canadian Space Agency in 2025)  
- **Annual Revenue**: ~$15M (estimated)  
- **Notable Investors/Partners**: The Opportunity Calgary Investment Fund, Canadian Space Agency, Amii (Alberta Machine Intelligence Institute), and deep ties with University of Alberta, University of Calgary, and University of Waterloo  
- **Growth Signals**:  
  - 111 employees (+1.6% YoY)  
  - 19 active job postings with +171.4% quarterly growth in listings  
  - Offices in Edmonton, Calgary, Toronto, and Waterloo  
  - Strong talent pipeline from top Canadian universities and companies like Microsoft, Deloitte, and Amazon

## Competitive Advantages
- **Vertical AI expertise**: Deep knowledge of energy, agriculture, health, and manufacturing pain points, enabling tailored solutions that outperform generic AI.  
- **AltaForge platform**: Proprietary agentic engine that delivers auditable, enterprise-grade AI with built-in governance – moving beyond experiments to production.  
- **Academic & government partnerships**: Close collaboration with Alberta’s AI ecosystem (Amii) and federal agencies, providing credibility and talent access.  
- **Proven methodology**: End-to-end support from feasibility assessment through deployment and ongoing optimization.

## Strategic Focus
- **Agentic AI leadership**: Scaling the use of autonomous AI agents that act on data rather than just producing dashboards.  
- **Vertical expansion**: Deepening pre-built solutions in energy, financial services, and government, while entering new industries through the GovLab and Agentic AI Lab.  
- **Talent pipeline**: Leveraging relationships with top universities (U of Alberta, U of Waterloo) to recruit and upskill AI talent.  
- **Product-led growth**: Using AltaForge to accelerate time-to-value for clients and reduce friction in AI adoption.

## Why Work Here
- **Culture**: AltaML emphasizes small bets, fast learning, and “better together.” They don’t hire for fit; they hire to add. Every full-time employee receives a professional development fund and an individual development plan.  
- **Work policy**: Hybrid environment – team members can work from home or in any of the four Canadian offices. No rigid 9-to-5; you set your hours based on deliverables.  
- **Benefits**: Comprehensive package including matching GRSP, health spending account, additional mental health services, and more.  
- **Engineering culture**: Developers are expected to work in an “AI-native” way, using tools like Claude and agentic coding platforms as core parts of their craft. Technical roles include a technical interview or assessment that is “fun, we promise.”  
- **Growth**: Fast-paced startup with clear career development plans and a growing team (19 open positions as of the latest data, including roles like Software Engineering Manager, Full Stack Engineer, and Lead AI Engineer).

## Sources
1. [altaml.com](https://altaml.com/)  
2. [altaml.com/careers](https://altaml.com/careers/)  
3. [linkedin.com/company/altaml](https://linkedin.com/company/altaml)  
4. [jobs.lever.co/altaml](https://jobs.lever.co/altaml/)  
5. [builtin.com](https://builtin.com/company/altaml)

## Other roles at AltaML

- [Manager, Software Engineering](https://feeny.ai/job/manager-software-engineering-altaml-calgary-8j6f85vn7r8n) — Calgary, Canada
- [Technical Product Manager](https://feeny.ai/job/technical-product-manager-altaml-edmonton-r9z4g73fezmp) — Edmonton, Canada
- [Account Executive - Public Sector](https://feeny.ai/job/account-executive-public-sector-altaml-edmonton-934vkq6bd3nk) — Edmonton, Canada
- [Intermediate Software Engineer](https://feeny.ai/job/intermediate-software-engineer-altaml-calgary-ws01fcd5hhc5) — Calgary, Canada
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-altaml-toronto-441qst3srq0v) — Toronto, Canada
- [Senior AI Architect](https://feeny.ai/job/senior-ai-architect-altaml-edmonton-z36g0rx2qfhm) — Edmonton, Canada