---
title: 'Customer Success Representative at CPI Security'
canonical: 'https://feeny.ai/job/customer-success-representative-cpi-security-charlotte-65hy506mmd7a'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Success Representative at CPI Security

- **Company:** CPI Security
- **Location:** Charlotte, NC
- **Posted:** 2026-03-23
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/cpisecurity/jobs/4665928006

## Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Success Representative to join our team in Charlotte, North Carolina! This individual is responsible for ensuring successful onboarding of new customers, fostering positive relationships with our customers and internal teams, and maximizing every installation opportunity for CPI. As a Customer Success Representative, you will play a pivotal role in ensuring customer satisfaction and fostering long-term relationships. This role involves effective communication, problem-solving, and a proactive approach to customer engagement.

What You’ll Do:

- Act as the primary point of contact for customer inquiries, concerns, and issues between sale and activation
- Support communications from sales representatives and field operations to resolve requests and underwriting questions
- Conduct outbound calls to new customers and resolve incoming communications to complete underwriting requirements, verify monitoring data, and facilitate scheduling or rescheduling of installation appointments
- Possess working knowledge of all part, pricing and discount information and effectively support customers and sales representatives
- Receive inbound calls from field operations to finalize and verify all components of installation requisition and ensure billing accuracy
- Communicate with underwriting to facilitate timely approvals for installations

What We’re Looking For:

- Demonstrated customer service experience
- Empathetic listening skills to understand and relate to customer concerns
- Excellent problem solving and time management skills
- Maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
- Ability to convey complex information in a clear and concise manner
- Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards

What We Offer:

- $40,000-$50,000 annual compensation
- Engaging and fun company culture that succeeds through diversity.
- Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
- Free monitored security system after 90 days.
- On-site gym, cafeteria and coffee bar

## About CPI Security

## Company Overview
- **One-liner**: CPI Security is a regional, full-service residential and commercial security provider offering monitored alarm systems, smart home integration, and 24/7 real-time response across the Southeastern United States.
- **Entity Type**: Private (bootstrapped/family-owned)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1991
- **Founders**: Not publicly disclosed on available sources

## Core Business
- **Primary industry**: Electronic Security / Home & Business Security Systems / Monitoring Services
- **Target customers**: Residential homeowners, commercial businesses, and new construction developers in the Southeast (primarily North Carolina, South Carolina, Tennessee, and Georgia)
- **Mission or purpose statement**: “Your Safety, Our Mission” — focused on helping and protecting others, with a commitment to customers, communities, and first responders throughout the Southeast.

## Products & Services
- **Residential Security Systems**: Customizable packages including 24/7 monitoring, smart cameras, sensors, and smart home integration. All packages include free professional installation.
- **Commercial Security Systems**: Tailored security solutions for businesses, including installation and service.
- **Real-Time Response (Real-Time Response℠)**: Proprietary monitoring service featuring real, local people (not just AI) who proactively safeguard homes and respond immediately to alerts.
- **Smart Home Integration**: AI-powered monitoring systems integrated with smart home technology (e.g., cameras, door locks, automation).
- **Flexible Payment Options**: Equipment can be purchased upfront or financed via monthly plans.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 230,000 customers; one of the nation’s top 10 largest security providers; over 750 employees (as of 2026)
- **Notable Investors/Partners**: Not publicly disclosed (private). Key partnerships include local first responders and communities.
- **Growth Signals**: Expanded from 10 employees and 300 customers in 1991 to 750+ employees and 230,000+ customers; named SDM Dealer of the Year (twice), Central Station of the Year, and Marvel Award winner; recognized as one of the Carolinas’ Top 25 Best Places to Work; The Monitoring Association named CPI Security 2023 Enterprise Monitoring Center of the Year.

## Competitive Advantages
- **Real-Time Response℠**: Differentiator of having real, local people monitoring and responding to alarms, not just AI or call centers. This human-in-the-loop approach is positioned as superior care and faster response times.
- **Regional Focus**: Branches throughout the Carolinas, Tennessee, and Georgia enable local knowledge, faster on-site response, and personalized service.
- **Award-Winning Excellence**: Industry-recognized for alarm response times, technology, and customer service. SDM Dealer of the Year (twice) and Enterprise Monitoring Center of the Year (2023).
- **Free Professional Installation**: A key customer perk that lowers friction for adoption.
- **Long-Standing Reputation**: Founded in 1991, providing decades of trust and stability in a competitive market.

## Strategic Focus
- **Growth & Expansion**: Continuing to expand its regional footprint across the Southeast (currently in NC, SC, TN, GA) with active hiring for sales, installation, and support roles in new and existing markets.
- **Technology Innovation**: Investing in cutting-edge, AI-powered monitoring systems and smart home integration to stay ahead of industry trends and evolving threats.
- **Customer Retention & Lifecycle**: Actively hiring for roles like Marketing Manager – Customer Retention & Lifecycle and Customer Retention Manager, indicating a focus on long-term customer value and reducing churn.
- **Operational Excellence**: Prioritizing fast alarm response times, professional installation, and exceptional customer service as core operational pillars.

## Why Work Here
- **Culture & Recognition**: Consistently ranked as one of the Carolinas’ Top 25 Best Places to Work. Emphasizes a supportive, community-focused environment.
- **Benefits**: Competitive salary, 401(k) match, wellness program with incentives, education assistance, professional development, paid volunteer time, charitable giving, team events, birthday and work anniversary recognition.
- **Work Environment**: Hybrid/office roles available depending on position (e.g., corporate roles in Charlotte, field roles across the region). Hands-on work with cutting-edge security technology (AI, smart home systems).
- **Community Impact**: Employees get paid volunteer time off to participate in charitable activities. The company is deeply embedded in the communities it serves.
- **Career Growth**: Opportunities for advancement across corporate (marketing, finance, HR, IT, product), sales, customer support, installation, and service roles. Active hiring for senior roles (e.g., Product Owner, Corporate Controller, FP&A Director, Senior Data Engineer).
- **Engineering & Tech Roles**: Hiring for Salesforce Engineer, Senior Data Engineer, Product Owner, HR Data & Systems Specialist — indicating a growing tech and data team.

## Sources
1. [cpisecurity.com - Home Page](https://cpisecurity.com/)
2. [cpisecurity.com - About / The CPI Story](https://cpisecurity.com/the-cpi-story/)
3. [cpisecurity.com - Careers Page](https://cpisecurity.com/about/careers/)
4. [job-boards.greenhouse.io - CPI Security Jobs](https://job-boards.greenhouse.io/cpisecurity)

## Other roles at CPI Security

- [New Construction Sales Representative](https://feeny.ai/job/new-construction-sales-representative-cpi-security-wilmington-f17v4mc5qpny) — Wilmington, NC
- [Residential Service Technician](https://feeny.ai/job/residential-service-technician-cpi-security-greenville-ty712javxndn) — Greenville, SC
- [Residential Installation Technician](https://feeny.ai/job/residential-installation-technician-cpi-security-charlotte-fmf64rsx589e) — Charlotte, NC
- [Customer Retention Specialist](https://feeny.ai/job/customer-retention-specialist-cpi-security-charlotte-sacrgdc31hs5) — Charlotte, NC
- [Lead Qualification Rep](https://feeny.ai/job/lead-qualification-rep-cpi-security-charlotte-rxmwn6v8kgne) — Charlotte, NC
- [Commercial Sales Representative](https://feeny.ai/job/commercial-sales-representative-cpi-security-atlanta-j6kj6d1yamb2) — Atlanta, GA
- [North Augusta Commercial Sales Representative](https://feeny.ai/job/north-augusta-commercial-sales-representative-cpi-security-columbia-794rjyy7qzn3) — Columbia, SC
- [Florence Commercial Sales Representative](https://feeny.ai/job/florence-commercial-sales-representative-cpi-security-columbia-znpc73bgdn99) — Columbia, SC
- [Commercial Security Service Technican](https://feeny.ai/job/commercial-security-service-technican-cpi-security-greenville-dtsrx8g0eytd) — Greenville, SC
- [Residential Security Sales Representative](https://feeny.ai/job/residential-security-sales-representative-cpi-security-greenville-8h2gqy31fy21) — Greenville, SC