---
title: 'Customer Success Representative at Flagler Health'
canonical: 'https://feeny.ai/job/customer-success-representative-flagler-health-new-york-5p9qw3qpefjj'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Representative at Flagler Health

- **Company:** Flagler Health
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-21
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/flaglerhealth/e91bc885-216c-4af2-9f9e-d30eafcc09cf

## Job description

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our [Series B](https://www.businesswire.com/news/home/20260810011327/en/Flagler-Health-Raises-%2450-Million-Series-B-to-Build-the-AI-Operating-System-for-Musculoskeletal-Care) and are entering our next phase of growth. What You’ll Do:

- Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
- Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
- Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
- Proactively identify risks and opportunities within accounts to support retention and growth.
- Travel approximately 25% to engage with customers on the ground.

Required Qualifications:

- 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
- Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
- Organized, proactive, and energized by solving customer problems.
- Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
- Customer success experience specifically within healthtech is a strong plus.

Work Environment:

- NYC preferred. Excellent candidates can work remotely.
- We have video on for our weekly team syncs and pair-coding/tech discussions. Camera is required to be on during meetings.

Our Values: This is what you can expect of your teammates at Flagler:

- Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.
- Builder: We like making things from scratch. We don't need a playbook to start, and we'd rather ship a rough first version than wait on a perfect spec.
- Fast: We make quick decisions. We favor progress and respect process.
- Transparent: We communicate directly. We value merit and honesty, and we challenge assumptions, including our own.
- Curious: We explore new approaches and ask "why" often.

## About Flagler Health

## Company Overview
- **One-liner**: Flagler Health provides an AI-native orchestration platform that automates clinical and back-office workflows for healthcare providers to improve patient outcomes, grow revenue, and lower costs.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2023
- **Founders**: Albert Katz (Co-Founder & CEO), Will Hu (Co-Founder & CTO), Leon Anijar (Co-Founder & Chief Medical Officer)

## Core Business
- **Primary industry**: Healthcare IT / Health Tech
- **Target customers**: B2B — Musculoskeletal (MSK) clinics, health systems, and physician practices across 36+ states
- **Mission or purpose**: To help providers improve patient outcomes, grow revenue, and lower costs without disrupting existing workflows

## Products & Services
- **Prior Authorization**: AI-powered matching of clinical notes to payer requirements, reducing human error and driving higher approval rates with minimal clinic effort.
- **Remote Care Management**: AI-driven care managers provide continuity of care through patient follow-ups on care plan adherence, pain, and scheduling.
- **Recommendation AI**: Identifies patients with gaps in care or eligibility for high-value treatments and automatically schedules them.
- **AI Call Center**: 24/7 intelligent call handling with smart triaging, scheduling, and automated follow-ups.
- **Triage AI**: Scans EMRs to match patients with appropriate clinical experts and suggests relevant care services.
- **Revenue Cycle Management**: End-to-end billing delivering 99% clean claims and 5-8% increases in collection rates.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Estimated revenue in the range of $25M–$50M (per LeadIQ); Total funding includes a Seed round (2025) with 1 investor and a Non-Equity Assistance round (2023) led by MassChallenge
- **Notable Investors/Partners**: MassChallenge (non-equity assistance); integrations with major EMR systems including Kareo, AdvancedMD
- **Growth Signals**: 75.7% headcount growth YoY (46 employees, up from ~18); operating in 5 countries (US, Canada, Kosovo, UK, Philippines); 18 active job postings with 800% YoY increase in listings; 123.6% YoY traffic growth to website

## Competitive Advantages
- **EMR-native integration**: Seamlessly embeds into existing workflows without requiring extra buttons, IT burdens, or learning curves
- **Full-stack healthcare OS**: Combines software, operational expertise, and financial infrastructure in one platform — from prior auth to RCM to call center
- **Compliance-first**: HIPAA compliant, SOC 2 and ISO 27001 certified, continuously monitored by Secureframe
- **AI-first approach**: Uses proprietary AI across all product lines to automate tasks that typically require human intervention

## Strategic Focus
- Scaling the AI platform across more healthcare verticals beyond MSK
- Expanding geographic footprint (already in 36+ states and 5 countries)
- Deepening AI capabilities for proactive care delivery vs. reactive workflows
- Building out sales and engineering teams to support rapid growth

## Why Work Here
- **High-growth environment**: 75.7% YoY headcount growth with aggressive hiring across engineering, sales, and clinical roles
- **Remote-friendly**: Multiple remote positions listed (e.g., remote nurse, prior authorization specialist); offices in NYC and Vancouver
- **Meaningful mission**: Directly improving patient outcomes and reducing administrative burden for physicians
- **Strong engineering culture**: Modern tech stack (Python, TypeScript, React, Node.js, Django, Kubernetes, Docker, MongoDB, PostgreSQL, Databricks, OpenAI, etc.)
- **Recent recognition**: Named a 2023 Most Disruptive MBA Startup by Poets&Quants (Wharton School); Digital Health Awards honoree
- **Diverse team**: Operations across US, Canada, Kosovo, UK, and Philippines with 18% technical staff and growing

## Sources
1. [flaglerhealth.io](https://www.flaglerhealth.io/)
2. [LinkedIn - Flagler Health](https://www.linkedin.com/company/flagler-health)
3. [Flagler Health Jobs](https://jobs.ashbyhq.com/flaglerhealth)
4. [LeadIQ - Flagler Health](https://leadiq.com/c/flagler-health/63580f3ad4454f2aa3dc33c8)
5. [Flagler Health Trust Center](https://trust.flaglerhealth.io/)

## Other roles at Flagler Health

- [Executive Assistant](https://feeny.ai/job/executive-assistant-flagler-health-new-york-tkb5rgtvcaer) — New York, NY
- [Senior Fullstack Engineer - RCM](https://feeny.ai/job/senior-fullstack-engineer-rcm-flagler-health-new-york-zyaycqd2pmap) — New York, NY
- [Senior Data Engineer Backend](https://feeny.ai/job/senior-data-engineer-backend-flagler-health-vancouver-07nhmsg05913) — Vancouver, Canada
- [Business Development Representative](https://feeny.ai/job/business-development-representative-flagler-health-remote-m1kmar4qpm9p)
- [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-flagler-health-new-york-asygfve26g2b) — New York, NY
- [AI Operations Associate](https://feeny.ai/job/ai-operations-associate-flagler-health-new-york-vzq1gjdsccgx) — New York, NY
- [Technical Product Manager - RCM](https://feeny.ai/job/technical-product-manager-rcm-flagler-health-remote-x6f4bma4y57p)
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-flagler-health-new-york-x733map13q3a) — New York, NY
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-flagler-health-new-york-xfvmmk7sk72e) — New York, NY
- [Customer Success Representative](https://feeny.ai/job/customer-success-representative-flagler-health-us-west-coast-qqcf7ph6zmme) — US West Coast