---
title: 'Customer Success Representative at Honeycomb Insurance'
canonical: 'https://feeny.ai/job/customer-success-representative-honeycomb-insurance-chicago-1wnp63q2r7tp'
type: 'job'
last_seen: '2026-11-07'
---

# Customer Success Representative at Honeycomb Insurance

- **Company:** Honeycomb Insurance
- **Location:** Chicago, IL
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/honeycombinsurance/jobs/4750570005

## Job description

Honeycomb Insurance

At Honeycomb, we're not just building technology; we’re reshaping the future of insurance.

In 2025, Honeycomb was recognized by Dun & Bradstreet as “[Top 10 Best Start Up Companies to Work For](https://www.duns100.co.il/en/rating/High_Tech/Best_Start_Up_Companies_to_work_for_Over_100_Employees)” in Israel, named by LinkedIn as “[Top 10 Startups in Chicago](https://www.linkedin.com/posts/honeycombinsurance_linkedin-top-startups-2025-the-10-companies-activity-7389324752848498688-OyDI/)”, and Newsweek’s "[Greatest Startup Workplaces in America, 2025](https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025)". Through the first half of 2026 we’ve been recognized on Inc. Magazine’s "[Best Workplaces](https://www.linkedin.com/posts/honeycombinsurance_best-workplaces-2026-the-companies-unlocking-activity-7467578217680384001-eXF7/)" List and Forbes "[Fintech 50](https://www.linkedin.com/posts/honeycombinsurance_newcomers-to-the-fintech-50-2026-activity-7430317060871712768-Rdv6/)".

How did we earn these honors?

Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 6 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another.

With over $100B in insured assets, Honeycomb operates across 23 states, covering more than 65% of the U.S. population and increasing its coverage.

If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for.

## What You'll Do

As a Customer Success Representative (CSR), you'll be the first point of contact for our agents and policyholders -- answering questions, resolving issues, and delivering a consistently positive experience across phone, email and chat. This is a phone-first role where you'll manage both call, email and chat queues throughout the day, so staying organized and on top of multiple channels is key.

But this isn't just a support role -- it's a chance to be part of something being built in real time. Our CS team sits at the center of everything at Honeycomb, and the people in these seats today have a real opportunity to shape how we work, influence the processes we put in place, and leave a lasting mark on a company that has built a strong foundation and is now accelerating.

- Respond to inbound calls and emails with timely, accurate, and professional service -- phones are the priority.
- Build strong relationships with agents and customers through clear communication and consistent follow-through.
- Gather information needed to complete or revise quotes and keep open quote files up to date.
- Resolve service and billing inquiries or route them to the right internal team when needed.
- Keep detailed, accurate notes in HubSpot (our CRM) after every interaction.
- Spot patterns in customer or agent feedback and escalate product or process insights to the team.
- Support internal operations like producer login setups and agent onboarding.
- Guide agents and customers on how to use our tools and self-service options.
- Contribute to building and refining the processes and playbooks that will define how this team operates for years to come.
- Take on new tasks as the business grows and needs shift.

Who Thrives Here

Honeycomb is growing fast, and still writing parts of the playbook. If you've ever wanted to work somewhere where your ideas actually get heard and your fingerprints end up on how a company operates -- this is that place. The people who do best here tend to share a few things in common:

- You're comfortable with change. Processes evolve, priorities shift, and not everything is fully defined yet. You adapt without getting bogged down.
- You make informed calls with information. You handle ambiguity well -- you gather what you have, use good judgment, and move.
- You're curious about insurance. You don't need to be an expert on day one, but you want to understand how it works and get better at it over time.
- You're tech-forward and AI-curious. You pick up new tools quickly, you're not intimidated by systems, and you're genuinely interested in how AI is changing the way teams work.
- You manage your workload well. Whether you're on a call or working through emails, you stay on top of what needs attention and keep things moving.
- You work well in a small team. Everyone can see everyone's work here. You communicate openly, help when needed, and take ownership of your piece.

## Basic Requirements

- 1+ years of experience in customer service, support, or an insurance-related role.
- Comfortable working in a fast-paced environment where tools and processes are still evolving.
- Strong problem-solving skills and the ability to manage multiple tasks at once.
- Experience with CRM tools -- HubSpot experience is a plus.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to listen actively, empathize, and de-escalate professionally.
- Hybrid availability: Must be able to work from our downtown Chicago office Tuesday through Thursday.

## Benefits

- Base Salary: $55,000
- ISO stock options
- Medical, dental, and vision coverage for you and your dependents
- HSA with company contributions
- 401(k) with company match
- Flexible time off
- 10 company-paid holidays
- Paid family leave
- Catered team lunch every Tuesday
- Monthly team events
- Free onsite gym membership

Honeycomb is committed to fair and equitable compensation practices. The base salary listed represents our good faith estimate for this role. Actual compensation may vary based on skills, experience, education, location, and market factors.

## About Honeycomb Insurance

## Company Overview

- **One-liner**: Honeycomb Insurance is a digital-first real estate insurance provider that uses AI and computer vision to offer instant, customized policies for condo associations, building owners, property managers, and developers.
- **Entity Type**: Private (funding stage: Series B)
- **Headquarters**: Chicago, Illinois, USA (additional offices in Tel Aviv, New York, Austin, Denver, and Roseville)
- **Founded**: 2019
- **Founders**: Itai Ben-Zaken (Co-Founder & CEO), Nimrod Sadot (Co-Founder & CTO), Hillik Nissani (Co-Founder & CTO)

## Core Business
- **Primary industry**: InsurTech / Real estate insurance
- **Target customers**: B2B – Condominium associations (HOAs), building owners, property managers, and developers; also serves retail agents and unit owners/tenants.
- **Mission/purpose statement**: Bringing simplicity and transparency to real estate insurance.

## Products & Services
- **Digital Insurance Platform**: A fully online experience offering instant quotes, policy customization, binders, and certificate downloads for commercial residential properties. Integrates AI-based inspection via the **Inspector App**, which allows property photos to be snapped and quotes generated in minutes without an in-person visit.
- **Excess Liability Coverage**: Launched in 2025, an additional liability layer for property owners and associations.
- **Expert Advisory**: Unlimited phone-based guidance from licensed insurance experts, combining self-service with human support.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding — $54.7 million (Seed: $3.3M in 2021; Series A: $15.4M in 2022 led by Ibex Investors; Series B: $36M in 2024 led by Zeev Ventures)
- **Notable Investors/Partners**: Zeev Ventures, Ibex Investors; rated “Excellent” by AM Best for financial strength.
- **Growth Signals**: Headcount grew 38.2% year-over-year to 179 employees (June 2025). Operating in 6 countries (US, Israel, Poland, Italy, UK, France). Expanded product line with Excess Liability offering. 19 active job postings as of mid-2025.

## Competitive Advantages
- **Proprietary AI/Computer Vision**: The Inspector App automates property inspections, reducing turnaround time and cost (up to 40% savings reported).
- **Digital-Native Experience**: Fully online quoting, binding, and policy management, replacing legacy fax/phone processes.
- **Transparency**: Customers can see exactly where premiums go and customize policies in real time.
- **Specialization**: Focus exclusively on real estate insurance, combining deep domain expertise with modern technology.

## Strategic Focus
- Disrupting the traditional real estate insurance industry through technology and simplicity.
- Expanding product lines (e.g., Excess Liability) and geographic footprint.
- Scaling the tech and sales teams to capture market share.

## Why Work Here
- **Culture**: Described as “people-focused, tech-driven”; a team of insurance veterans, AI experts, and data scientists united by a mission to modernize an industry.
- **Locations**: Offices in Chicago (HQ), Tel Aviv, New York, Austin, Denver, and Roseville, CA. Some roles offer remote flexibility (e.g., Midwest/East Coast remote for certain positions).
- **Team Events**: Annual global offsite to foster real connection and alignment across offices.
- **Growth Opportunity**: Rapidly scaling company with 38% headcount growth, active hiring across engineering, data science, sales, underwriting, product, and operations.
- **Open Roles**: Senior AI Engineer, Senior Backend Developer, Data Scientists, Account Executives, Regional Sales Managers, Customer Success, and more.

## Sources
1. [Honeycomb Insurance Website](https://honeycombinsurance.com/)
2. [Honeycomb Insurance About Page](https://honeycombinsurance.com/about)
3. [Honeycomb Insurance Careers Page](https://job-boards.greenhouse.io/honeycombinsurance)
4. [LinkedIn Company Page](https://www.linkedin.com/company/honeycombinsurance)

## Other roles at Honeycomb Insurance

- [Senior Underwriter, Midwest](https://feeny.ai/job/senior-underwriter-midwest-honeycomb-insurance-chicago-epbjvwj4btv3) — Chicago, IL
- [Senior Underwriter, East](https://feeny.ai/job/senior-underwriter-east-honeycomb-insurance-us-east-coast-yhngs7sm24g6) — US East Coast
- [DevSecOps Engineer](https://feeny.ai/job/devsecops-engineer-honeycomb-insurance-tel-aviv-gaf9nnp9k1kx) — Tel Aviv, Israel
- [Senior General Liability Claims Adjuster](https://feeny.ai/job/senior-general-liability-claims-adjuster-honeycomb-insurance-us-west-coast-ghjdxad3ka3k) — US West Coast
- [Property Claims Adjuster](https://feeny.ai/job/property-claims-adjuster-honeycomb-insurance-midwest-xsk38rz98mvg) — Midwest
- [Business Operations Manager](https://feeny.ai/job/business-operations-manager-honeycomb-insurance-chicago-kzwmfrkmvtbv) — Chicago, IL
- [Senior Underwriter, West Coast](https://feeny.ai/job/senior-underwriter-west-coast-honeycomb-insurance-sacramento-krh9rq74apdq) — Sacramento, CA / US West Coast
- [Account Executive](https://feeny.ai/job/account-executive-honeycomb-insurance-sacramento-za29h7zsr5hx) — Sacramento, CA
- [Senior Billing/ Accounts Receivable  Specialist](https://feeny.ai/job/senior-billing-accounts-receivable-specialist-honeycomb-insurance-chicago-2wacy97j06xb) — Chicago, IL / New York, NY
- [Senior Data Science Researcher](https://feeny.ai/job/senior-data-science-researcher-honeycomb-insurance-tel-aviv-6smaaarqet5t) — Tel Aviv, Israel