---
title: 'Customer Success Representative II at Inductive Automation LLC'
canonical: 'https://feeny.ai/job/customer-success-representative-ii-inductive-automation-llc-united-states-qwffywtdwwev'
type: 'job'
last_seen: '2026-10-24'
---

# Customer Success Representative II at Inductive Automation LLC

- **Company:** Inductive Automation LLC
- **Location:** United States
- **Compensation:** $65k–$73k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.ashbyhq.com/inductive-automation-llc/bff8748b-bf70-4660-81fd-bd7e64e1bc55

## Job description

Job Description The Customer Success Representative II acts as the customer's trusted advisor, providing guidance, support, and resources to help clients achieve their business goals throughout the post-sales lifecycle. The role is responsible for managing support plan renewals and calculations, tracking metrics, handling customer tickets, and coordinating across teams to ensure high levels of customer satisfaction and retention. This is a full-time position with remote, hybrid, or on-site opportunities available.

## Responsibilities

- Facilitating efficient communication between the Customer Success Team and Support Services Division to address all Support Plan-related inquiries, including verifying Support Plans
- Proactively educating customers on various Support Plan options, effectively communicating the benefits of each and helping them select the best plan for their business needs
- Generating new and renewal quotes for Support Plans, ensuring accuracy and timely delivery to customers
- Conducting customer outreach to ensure prompt follow-up on Support renewals, through both email and phone communication
- Utilizing product knowledge, problem-solving skills and training to enhance customer engagements
- Implementing strategies and processes that deliver consistent customer satisfaction and retention
- Coordinating with internal teams to access additional resources and facilitate the solutions and tools needed by customers
- Delivering customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
- Handling customer issues or complaints with professionalism and empathy, finding swift and effective resolutions and recommending best courses of action to maintain customer satisfaction and loyalty
- Maintaining accurate records of customer interactions, feedback, and support tickets in CRM or other relevant tools

## Requirements

- Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required
- 2+ years of experience in customer service, sales, or customer facing role
- Experience with CRM systems, Zendesk and/or HubSpot preferred
- Strong interpersonal skills and the ability to build rapport and trust with customers
- Problem-solving abilities and a proactive attitude towards addressing customer needs and challenges
- Patience when dealing with customer inquiries or complaints
- Organizational skills and the ability to manage multiple tasks and priorities simultaneously

## About Us

Who are we? Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.

Why Choose Inductive Automation? Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment. We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture. The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.

## Benefits and Perks

- 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
- Paid Time Off: Receive paid holidays, vacation, and sick time
- 401k with Match: Save for the future with our company-matching 401k program
- World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
- Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire

Additional Information At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us. Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.

## About Inductive Automation LLC

## Company Overview
- **One-liner**: Inductive Automation creates industrial software, primarily the Ignition platform, that empowers organizations to rapidly build SCADA, IIoT, and MES applications by removing technological and economic barriers.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Folsom, California, United States
- **Founded**: 2003
- **Founders**: Steve Hechtman

## Core Business
- **Primary industry/industries**: Industrial Automation Software, SCADA, IIoT (Industrial Internet of Things), MES (Manufacturing Execution Systems)
- **Target customers**: B2B; primarily industrial organizations, systems integrators, and Fortune 100 companies across manufacturing, energy, food & beverage, and other industrial sectors
- **Mission or purpose statement**: “To create industrial software that empowers our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles.” [inductiveautomation.com](https://inductiveautomation.com/about/)

## Products & Services
- **[Ignition® Platform](https://inductiveautomation.com/)**: A powerful, integrated development environment (IDE) for creating industrial applications. It is a database-centric, web-deployed, 100% cross-platform, unified HMI, SCADA, and MES solution. It serves as the core product, enabling digital transformation across industrial operations.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private, bootstrapped company)
- **Key Metric**: Annual revenue estimated at **$20.5M** (per LinkedIn, likely a third-party estimate). Headcount is **312 employees** (+22.7% YoY growth, +77 people). [linkedin.com](https://www.linkedin.com/company/inductive-automation)
- **Notable Investors/Partners**: Bootstrapped (no external venture capital). Partners with a large ecosystem of systems integrators and technology partners.
- **Growth Signals**: Strong headcount growth of 22.7% year-over-year. Ignition is used by “Fortune 100 companies” and has installations in countries around the world. The company has been profitable and growing organically for over 20 years.

## Competitive Advantages
- **Bootstrapped & Independent**: Unlike many competitors, Inductive Automation is 100% privately held and bootstrapped, allowing for long-term product vision without pressure from outside investors.
- **Unique Licensing Model**: Ignition’s licensing is based on server connections rather than per-tag pricing, which is a major differentiator in the expensive SCADA market.
- **Web-Deployed & Cross-Platform**: Ignition was the first industrial platform to be fully web-deployed and cross-platform, making it highly scalable and modern compared to legacy solutions.
- **Strong Integrator Community**: Deep relationships with the control system integrator community create a powerful distribution and support network.

## Strategic Focus
- **Product Innovation**: Continuously expanding Ignition’s capabilities beyond SCADA into MES, IIoT, and other industrial applications.
- **Ecosystem Development**: Cultivating relationships with universities, partners, and the broader developer community to drive adoption and talent pipeline.
- **Global Expansion**: Growing international presence, with a reported presence in Australia and other markets.

## Why Work Here
- **Culture & People**: The company emphasizes a highly collaborative, supportive, and talented team. Core values include collaboration, innovation, positive change, and fun. [inductiveautomation.com](https://inductiveautomation.com/about/careers/)
- **Work Model**: Offers both beautiful office space in Folsom, CA, and the option to work remotely for some positions. [inductiveautomation.com](https://inductiveautomation.com/about/careers/)
- **Career Development**: Features a “Technical Pathways Program” that supports career progression from entry-level roles (e.g., Software Technical Analyst) into more advanced positions.
- **Benefits & Perks**: Full health coverage for employees, state park passes, social events, and a unique culture that fosters individual development and service.
- **Engineering Focus**: The Software Engineering team is a core division, and the work involves designing and improving a complex, high-impact industrial software platform.
- **Important Note**: The company is currently unable to offer employment for individuals located outside the United States or those requiring visa sponsorship (e.g., H-1B). [inductiveautomation.com](https://inductiveautomation.com/about/careers/)

## Sources
1. [Inductive Automation About Page](https://inductiveautomation.com/about/)
2. [Inductive Automation Careers Page](https://inductiveautomation.com/about/careers/)
3. [Inductive Automation Leadership Page](https://inductiveautomation.com/about/who-we-are)
4. [Inductive Automation LinkedIn Profile](https://www.linkedin.com/company/inductive-automation)
5. [Inductive Automation Product Page](https://inductiveautomation.com/)

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